[locomech]

I have a Husky 4500 on my Passport 245RB, I know it's overkill but it was given to me as a Christmas gift. I used it twice after installing it in the spring and on the second trip I destroyed it. We were camping in Door County Wisconsin and in my haste to get out of the cold rain as we were leaving I forgot to raise the strut after hitching up to my truck. I felt a huge drag that I thought was a sticking brake as we were pulling out of the campsite, but when I seen the small trench that it dug into the ground I felt that hollow feeling in my gut that I screwed up. To make a long story short I cut the strut off with a sawzall to get it home. I contacted customer service to purchase new parts, and after explaining this was only the 2nd time I used it after installing it the girl said no problem, we'll replace the entire jack. Customer service truly outdone themselves in my eyes. The jack is great and so it the company that stands behind it.