[jsb5717]

I'm sorry the customer service isn't as good as their products seem to be. I don't know it this will help but when I did all of the research to install my own internet support system I looked at a lot of different connectors to get it all working. This chart won't match your install but it might help you to identify which kind of connector you need. If any of them match what you've got you might find how to make yours longer.