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Ours has the same problem, took it into the dealer like you to have it serviced and the mechanic told us that all these types of fridges will have problems running on gas mode when it's cold out and also at high elevations. Ours runs perfectly below 6500 ft but anytime we jump above that elevations it doesn't like to run right without messing around with it. Last weekend we were camped at 7600 ft and it was finicky but worked for extended periods of time
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