Quote:
Originally Posted by rczapla
I appreciate the information you have provided but the warranty is 3 years on the roof and structure for ANYTHING due to a factory build issue. The dealer found the poor patch when they were power washing the roof this season. This is the first time the roof was power washed. I have been up on the roof and know for a fact I have never patched or seen anything suspicious indicating there was a hole or repair made. My guess is the power washing revealed the issue.
Below is Keystone's 3 Year warranty statement.
3-YEAR
Limited Structural Warranty Summary
Keystone RV warranties the structure of your RV for a period of three (3) years from the date of purchase by the original owner and it is also transferable during the warranty period. The limited structural warranty covers defects in materials and workmanship attributable to Keystone RV's manufacturing and assembly. This includes the main steel frame, outriggers and crossmembers; skeletal framing (wall studs, floor joists, rafters); exterior sidewalls, front and rear walls; roof and roof material; floors; slide-out boxes and related structural components; and, paint and windshield installation issues with fiberglass front caps. The warranty doesn't cover damage due to improper operation or maintenance.
|
I'm not "arguing with you" rather "pointing out what Keystone is likely to tell you"....
First, where did you get that "warranty statement" ??? It's not the same as the one in the 4/1/2018 printing of the owner's manual...
The one is the owner's manual as far as I know, applies to trailers, not a version found on the internet, even at the Keystone website or in a brochure, all of which carry the disclaimer, "Subject to change without notice"... So, what does your Owner's Manual say ??? Read it carefully, it's not the same as your post.
Here's what's in the Owner's Manual: “Structural” means the RV’s (i) main steel frame and steel support members (outriggers and cross members) (ii)
exterior sidewalls, laminated or non-laminated, including fiberglass, aluminum siding and wall studs (iii) floors, laminated or non-laminated, including decking and floor joists (iv)
roofs, laminated or non-laminated, including decking, roof rafters and roof material installation (v) fiberglass cap(s) including paint application, and windshield installation, if applicable
(this structural warranty item does not cover damages to the cap(s) such as impact, rock chips, dents, scratches or failure to maintain all as addressed in the disclaimers below and elsewhere in this Owner’s Manual), and (vi) slide out box exterior sidewalls/end walls/roofs/floors, skeletal framing, decking and roof material installation.
Next, look in the Owner's Manual at what is NOT covered:
Equipment, products, components, appliances, or accessories
not manufactured by Keystone.
The Structural 3 year warranty applies to the roof structure, laminated or not, decking (wood under the roof material) rafters and "ROOF MATERIAL INSTALLATION (but not the material, which is excluded in "not covered")
Trying to navigate the Keystone warranty is harder than trying to navigate driving on the wrong side of the road in Bangkok... or New Deli or Karachi,,, all places where if you don't speak the language, the signs don't make sense... Reading the Keystone warranty "verbatum without taking into account the addendums" is like wondering if that sign that makes no sense means anything.....
Essentially, The structural warranty only includes the installation of the membrane but not the membrane itself (which has a 12 year warranty from Alpha Systems so no warranty from Keystone)... The ONLY reason the installation of the membrane is covered is because Keystone installed it....
As for not noticing the patch for the past 2_ years, that's going to be the biggest hurdle for you to prove it was there but you never saw it.... If you'd have seen it, why didn't you notify the dealer? and if you didn't see it, was it there before or is this an attempt to game the system ??? I'M NOT ACCUSING YOU OF ANYTHING, RATHER SUGGESTING WHAT YOU'RE GOING TO HAVE TO PROVE TO KEYSTONE..... It's going to be, in my opinion, impossible at this time, for you to "prove" that the patch was there but you never reported it. Keystone's first question will be, "Why didn't you report it then and why is it now important enough to report?"
I'm not on Keystone's side nor on your side of this issue... But you're going to spend far more time trying to push an issue that you simply won't win than it's going to be worth...
As a second consideration, Keystone has a current and ongoing recall to repair the roof membrane on slides that were damaged by oil leaking from the slide motor. That oil damaged a 1" spot on the membrane. Initially, Keystone replaced a number of slide roofs (the entire slide roof). Then, about 2 years ago, they changed that decision. Now, they only "patch the damaged area" and then, depending on dealer assessment, they also, on SOME (not all) will apply a strip of Eternabond tape along the roof, from edge to edge over the patched area. They stopped replacing the entire roof membrane a couple of years ago... To expect them to replace your roof, when that's no longer the corporate policy, well, they aren't doing it for anybody else, even when it was "their responsibility"... and trust me, a lot of people have raised a lot of hell about that one and Keystone just doesn't budge any more.... They did, but no longer...
Good Luck with this, and I encourage you to read the warranty carefully and include the part about "this warranty does not include".... Most of what you want covered is not included in the structural part of the warranty (the membrane) and the part that you want replaced is "excluded in the does not cover" part of the warranty....
Again, good luck.... I hope you have stock in Rolaids, you're going to have ulcers before this is over.....