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**JRTJH** · 11-21-2020, 08:58 AM

The Camping World franchise in Houghton Lake was sold to CW around 2011. Before that, it was locally owned and operated as an independent RV sales/service facility. After it was sold, the staff "stayed on for several years". During that time, most of the same "eagerness to help customers with all their problems" was evident. As they left the business, through retirement or through "just moving on". things changed. Now, it's a "business designed to provide a service and make money".

Gone are the things like birthday cards mailed to customers for several years after a sale, phone calls to ask how things are going a week after the trailer was in for service, a personal invitation to the next open house at the dealership.

Service is still good at CW, Houghton Lake, but it's not nearly the same "level of personal service" that created a "family feeling of care for customers".....

11-21-2020, 08:58 AM	#5
JRTJH Site Team Join Date: Mar 2011 Location: Gaylord Posts: 26,984	The Camping World franchise in Houghton Lake was sold to CW around 2011. Before that, it was locally owned and operated as an independent RV sales/service facility. After it was sold, the staff "stayed on for several years". During that time, most of the same "eagerness to help customers with all their problems" was evident. As they left the business, through retirement or through "just moving on". things changed. Now, it's a "business designed to provide a service and make money". Gone are the things like birthday cards mailed to customers for several years after a sale, phone calls to ask how things are going a week after the trailer was in for service, a personal invitation to the next open house at the dealership. Service is still good at CW, Houghton Lake, but it's not nearly the same "level of personal service" that created a "family feeling of care for customers"..... __________________ John 2015 F250 6.7l 4x4 2014 Cougar X Lite 27RKS