Scared Away....

[mytwocents]

I've been looking at upgrading my Jayco TT and have had my eye on the Keystones for about a year now. I've delayed making a purchase for a ton of reasons, but mostly because I struggled with deciding on staying with the TT or moving to a 5th. And, my Jayco TT has given me zero problems making it even more difficult to make a move.

Anyway, while having the Jayco inspected I mentioned to the guys that I was looking at a Keystone. They shook their heads and said I was in for a maintenance nightmare and that if I purchased a Keystone they wouldn't work on it because they refused to deal with Keystone support.

Between what they said, and what I'm seeing on this site, I've sworn off buying a Keystone. I'm just glad I found you guys and that everyone has been so forthcoming with their complaints. I believe it has saved me from making a very large and expensive mistake.

Sooooooo, I'm leaning towards a Fleetwood Prowler TT now and Keystone is totally out of the running. Thanks to all that contributed.

[roger]

I had a Jayco never leaked or any other problems just needed bigger unit bought a Keystone......... Water leaks and falling apart it's 2.5 months old my Jayco 7yrs and beats workmanship by far. It looks good on the outside but they're not worth the trouble and the support from the company SUCKS! Take your $ and run.

[rock]

As GM of a dealership that sells both Jayco and Keystone lines, I would advise that if you think Keystone is going to be a problem then absolutely stay away from Fleetwood.

[roger]

It isn't the fact that everything that Keystone builds sucks,it's the fact that customer service and backing sucks. Once they sell you the unit the company Does not stand behind the product they sell. And they even make it harder to take care of the problem by playing games instead of mixing the problems. After you spend a lot of money and you find you have problems with the unit it's "well you signed off on the unit when you bought it" that was told to me after I had water leaking in after owning it for a month. This was said by the manufacturer customer service rep and then hung up the phone on me.:mad:

[grizzlygiant]

You have convinced me---I'm going to purchase a Heartland Sundaance. Heartland services their products!

[happy campers]

You have convinced me---I'm going to purchase a Heartland Sundaance. Heartland services their products!

Man I hope you guys just had some crapy luck! I just bought a 2009 fuzion 302 and used it for about 4 nights for hunting and then winterized it, going to be taking it from Kamloops bc to las vegas in june about 1500miles,If I have any problems I will post them. Bought it from Meridian RV out of 100 mile house bc and they were very good to deal with. Happy campers (hopefully!lol)

[Irishvisions]

Heartland will absolutely not stand behind their product. We have a Heartland Big Horn that we recently found has major issues with it's structure. Our rv is only 3 years old and the steel plate near the pin (and part of the frame) has broke in half. This, in turn, has caused wall and bedroom slideout damage. We've never taken the rv through rough terrain and have only taken it within a 2 hr radius from our home for weekend camping trips. When we contacted Heartland they told us it is no longer their issue to deal with since it has been 3 years since purchase and it is now up to our extended warranty to cover the damage. Our extended warranty does not want to cover it since they state the warranty coverage doesn't include the frame of the rv and that would be considered a manufacturers defect.
The folks that are repairing our rv said we were very luck to bring it in when we did since it was a good possibility that we could've looked out the rear-view mirror only to see the pin of the trailer still in the hitch and the camper left back on the road. Thankfully no one was hurt or killed from this defect. The repair folks also told us that Heartland does no repairs at their manufacturing location.
Bottom line, when we get this issued fixed with our Heartland, we'll trade it in for an rv whose manufacturer that will stand behind their product. Heartland does not!

[grizzlygiant]

Heartland will absolutely not stand behind their product. We have a Heartland Big Horn that we recently found has major issues with it's structure. Our rv is only 3 years old and the steel plate near the pin (and part of the frame) has broke in half. This, in turn, has caused wall and bedroom slideout damage. We've never taken the rv through rough terrain and have only taken it within a 2 hr radius from our home for weekend camping trips. When we contacted Heartland they told us it is no longer their issue to deal with since it has been 3 years since purchase and it is now up to our extended warranty to cover the damage. Our extended warranty does not want to cover it since they state the warranty coverage doesn't include the frame of the rv and that would be considered a manufacturers defect.
The folks that are repairing our rv said we were very luck to bring it in when we did since it was a good possibility that we could've looked out the rear-view mirror only to see the pin of the trailer still in the hitch and the camper left back on the road. Thankfully no one was hurt or killed from this defect. The repair folks also told us that Heartland does no repairs at their manufacturing location.
Bottom line, when we get this issued fixed with our Heartland, we'll trade it in for an rv whose manufacturer that will stand behind their product. Heartland does not!

I note that you have not shared your story on the Heartland Owners Forum, a very active group. I cannot believe that Heartland has ignored you with out cause; they are the industry's heighest rated manufacturer when it comes to product service.

[Irishvisions]

This whole incident has just come to pass in the last 5 days. My husband is a member of the Heartland Owners Forum and is constantly on it. Since I was checking out other manufacturers for the purpose of finding a new coach, I started here. When I found that someone was considering a Heartland, I just wanted to make it perfectly clear that Heartland has stated they do not have any further responsibility to our coach even though the defect is clearly a manufacturers defect. I can't begin to tell you how disappointed we are with this company since we were thoroughly convinced Heartland was the very best, in every aspect, in the industry.:(

[mikel68]

I'd stay as far away from Keystone as possible. I've dealt with our dealer, keystone and keystone dealer reps. I don't remember who said, they play around with you then don't fix a darn thing, but they are CORRECT. We have 293SAB over 8 MONTHS IN SERVICE. Most recent Nov. 13, 2008 - Feb. 6, 2009. They have the absolutley worst customer service I have experienced in my life. I'd rather have to wait through the return line at Walmart the day after Christmas for a month than deal with these swindlers. They know you bought it, they know if you were loaded with cash you would have bought another brand, so you are STUCK!!

mk

[markiv396]

We bought a new Keystone product in 2005 and it was actually a good unit except that we had problems with the fridge running when we were dry camping. It would just go off. I had to contact the dealer several times about this issue. It would it seem to work fine a lower elevations. On the third trip to the dealership they finally took a serious look at it and replaced a circuit board that fixed the problem. I did try to to contact Keystone directly when it looked like I was not going to get this resolved by the dealership and that part was painfully. I never really got much from them.

[Flyguy]

I know that this post is off the topic of this thread but I just have to say to “Happy Campers” from Kamloops, British Columbia, Canada that Kamloops is the birth place of Jim Chamberlin, a very gifted aerodynamicist, who was largely responsible for the design of the Canadian Avro CF-100 Fighter, the CF-105 Arrow interceptor (way ahead of the time with “fly by wire” controls, full delta wing design, and able to sustain better than Mach 2) and the C-102 jetliner (it would have been the first if it wasn’t for the war). After the Arrow program was cancelled, Jim immigrated to this country, having been recruited by NASA, and played a critical role in the development of the Mercury, Gemini, and the Apollo space vehicles. He helped in a very great way to put a man on the Moon in 1969 and was responsible for the design of the “Lunar Lander” module which he talked NASA into instead of sending the main spacecraft down to the surface of the moon. Chamberlin is thought of by Americans having knowledge of aviation in this country as being “Canada’s gift” to our space program, and I for one am so glad that Kamloops supplied him to the world. OK, I said my piece, now we can get back on topic.

[antiqfreq]

To the above post -

HUH???:rolleyes:

Anyway, I guess I must be the ONLY one here who likes my Keystone.
Bought my fiver on 2/1/08 and have ZERO problems with it since we
got it.

We go to state parks, COE's, BLM's and private parks. We have NO
complaints whatsoever.......

And if you don't like your camper - get rid of it then!

Jo

[Flyguy]

I said it was off topic, anyway it was meant for "Happy Campers".

[TexasTraveler]

To the above post -

HUH???:rolleyes:

Anyway, I guess I must be the ONLY one here who likes my Keystone.
Bought my fiver on 2/1/08 and have ZERO problems with it since we
got it.

We go to state parks, COE's, BLM's and private parks. We have NO
complaints whatsoever.......

And if you don't like your camper - get rid of it then!

Jo

No antiqfreq, there are two of us who like our Keystone trailers. Our first was a Keystone VR-1 and I can't recall ever having to have anything fixed on it. We've had our Montana 3475RL for two years and its only had very minor problems and only a couple of those.

I always find it interesting that a few people do have problem (and I do feel sorry for them), but there are so many satisfied Keystone customers out there who you never hear from because they are busy pulling their trailers all around the country and don't have any issues or complaints.

I know I do have a good dealer in Nacogdoches, Texas (RV Station) and its them that keeps me happy I bought Keystone products.

[Steersall4]

yea Antiq Tex is right I am another and there ARE plenty others who have no complaints abotu Keystone nor their products. s'like ONCE I owned a ford ! it was the sorryiest car I ever had! does that mean all Fords are like it? Hardly!! Yes one tends to develope a following to diff products for one trivial reason or other. I do consider the concept "buy what you build" and so I do. see sig.

[richfaa]

This is a a strange forum.Most hack away at Keystone..interesting.. Our Montana is a 3400. Pull it all over the country. Has more than 35K on it.. problems..sure.It's a RV. We have never had a problem with Keystone service in or out of waranty, Just spent a couple of days at the service center in Goshen.. They corrected things I did not know I had a problem with. This is our 5th Rv all different brands. Keystone has ben the best company to work with...We have no complaints

[Festus2]

It is encouraging to read your positive comments about your Montana and the service you have received from Keystone. I would have to disagree with your description of this forum as being "strange" and that most posts "hack away at Keystone". You will find negative comments on this Forum made by some members about their problems and their resulting dissatisfaction with a particular Keystone product. You will find negative comments about other brands on other forums that you visit.

As I have pointed out numerous times, some people use forums like this to vent their anger and frustrations with their RV. It is a convenient avenue as well as having a captive audience. What you don't read or hear about are all those folks who have had little or no trouble with their unit. If you take the time to read the posts, you can find many members who are satisfied with their Keystone and have said so. Again, thank you for expessing your "no complaint" post about Keystone. And I do not work for Keystone - I am not on their payroll or have shares in their parent company.

[cpaulsen]

I too am another who likes their Keystone.

[placergoldman]

I have had my Passport 245RB for two years now and the only major problem I had is the front decal is fadding..I guess I have been one of the lucky one and got a good unit...

Tim

[richfaa]

I must be dealing with a different Keystone RV company. 06 3400 Montana.Had some problems and never a problem with keystone with repairs in or out of warranty. Just spent two days at the service center in Goshen where some issues were taken care of without a problem or cost. Our every contact with Keystone has been positive......

[ric_mackie]

2006 Cougar (bought in 2005)
Good:
No problems with the 2 slides (bedroom and sofa area)
Heater/furnace works wonderfully
Air conditioner works fine and can keep up up to about 110.
Swivel chairs and dining table and chairs seem light-weight, but they are holding up just fine. And I am a pretty big guy.
Cabinets are holding up very nicely. Ours have the solid wood doors and frames, and they are just fine.
Shower.....well, I'll put this in the "good" area. It does its job. Again, I'm a pretty big guy, but I can easily take a nice shower and there are no leaks.

Bad:
Water leak somewhere inside the wall near the refrigerator if we turn on water hose full - too much pressure somewhere. Haven't fixed it. We just do not turn the water hose up completely.
Just this trip finally fixed oven. It would go out and not re-light. This was fixed by increasing the gas flow to the pilot. (DIY fix)
Both batteries have failed. This is disappointing. They both went very low on water 2 years apart. This caused them to almost boil. I've not had any problems with the Costco battery I used as a replacement 2 years ago for the first one. It is still full of water. I just replaced the 2nd factory battery with one from Wal*Mart yesterday. We'll see how that one goes - both of my replacements are OEM'ed by Johnson. Not sure who OEM'ed the "Megatron" batteries which were stock.
Fold-out sofa is a real POS - pretty much worthless.
Mattress in bedroom is also a real POS. More than one or two nights and you'll end up with bruises from whatever is on the inside of that thing.
A couple minor issues with molding/trim coming loose. I think this can be expected - but it'd be great if we did not have to deal with this.
Stowage doors would not latch properly. The tabs on the lock just weren't long enough to grab the frame. I fixed these by riveting in a small bit of aluminium - works just fine now. (DIY fix).
---------
In summary, I am very well pleased. Yeah, sure, a few things in my "bad" list that I'd be happier if they were not problems. But all in all, a couple DIY repairs, and at replacement time, I can replace the mattress and sofa with nicer units and have a very classy and more comfortable rig. I'd give it a solid "7" - and for the money, a great deal.

[Festus2]

I would agree with your concluding statement ....... " a great deal for the money". Keystone is not alone in stocking their units with low-end mattresses and hide-a-beds. Local foam and mattress outlets do a booming business with RV owners who very soon look to upgrade their stock bedroom mattress. The pull-out sofa bed should only be used in case of emergency or for "guests" that you don't want to stay long.

Batteries are another issue. Are failing batteries the fault of the owner who might neglect to ensure they are checked and topped up with water? Are they the fault of the manufacturer - Interstate -? Or are they the fault of Keystone or the dealer for putting in inferior batteries?

The fit and finish of many RV's is always a concern and you have pointed out examples of what many of us experience -- loose trim and moldings, etc. If you the least bit handy, most of these imperfections can be taken care of by the owner. Frustrating, yes. Perfect? No.

However, I enjoyed reading your assessment over a 5 yr period and hope that our unit would come out with the same degree of satisfaction after 5 yeas.

[richfaa]

I always said the OEM mattress were filled with straw. The Fold out beds are good for kids that weigh @ 30lbs. I also always thought that the manufacturer did not provide batteries but were provded by the dealer???

[antiqfreq]

We just decided this vacation -got back today- that we gotta do something about this mattress.
We've put up with it for almost 2 years now and can't take it anymore.

Any suggestions out there?

Jody

[Frank NCenFL]

I had mine special made at the matress factory in Starke, FL. You can get the size, shape, style and firmness to fit. They make for several brands but mine has no labels. The price was reasonable especially since I couldn't buy what I wanted in a store.

[hankpage]

We have been very happy with a 3" foam-topper from Costco on the original mattress. At under $150 we thought it was worth a try and wound up getting one for home too. ALSO.... Frank .... My condolences on last nights game.

[antiqfreq]

We already have a 3 inch topper on it - but
isn't working anymore.

We just hear the springs making noise each time
we turn over -
gotta get something better.

Thanks,

Jody

[Frank NCenFL]

My 04 285 RLS has no bedroom slide and came with a "short queen" matress about 4" thick. This did not suit my six foot height and two hundred and plenty pounds. I wanted a full queen. I replaced all of the supporting plywood to queen size (less an inch or so) and beveled the "foot" corners so the closet would open and we could edge by on both sides. I had recently replaced our matress in the house with a new innerspring (high dollar and high disapointment) and I decided to try dense foam in the camper. There is a full range of firmness and recovery times. I tried them until I found the one I liked and I had it made with all four corners beveled (which can be done with innerspring or coil also) so I could turn it 180 degrees. I wish I had gotten one with a faster recovery time but it is still a lot more comfortable than the innerspring in the house.

Thanks for the condolences but being a true Gator fan "Wait until next year!"

[Flyguy]

That's what Alabama said last year!

[Eckerhill]

I've been RV'ing since 1972 when I purchased a new Winnebago and have owned lots of class A's,travel trailers and 5th wheels over the last 37 yrs so no virgin. Quality has all ways been a major concern in all brands and I have talked and/or written to company management to express my concerns and offer suggestions based upon 50 yrs (now) of manufacturing experience. My latest acquisition is a Big Sky and so a new manufacturer to deal with and experience. Unlike most posts here, my experience has been excellent so far. First, I found the build sheet for the unit showed appliances that were not as advertised i.e. lesser capacity HWH, furnace, etc. I worked with dealer (CW) and he in turn asked me to talk to Keystone direct to improve the communication on what my concerns were, which I did. The sales executive I talked to said the unit should be as advertised and if not they would pay CW to bring it up to proper level and pay for it. We (CW/myself) did a through review of unit checking manufacturer/model/SN of each appliance and found it was to specification in all respects; it was a paperwork error. The second issue was repairs needed for items found by dealer after delivery. Initially, I was told they were awaiting parts from Keystone; then after two weeks was told they were awaiting Keystone approval to repair. I contacted Keystone CS and they immediately called the GM at CW and found out what was problem and dealer is in position now to do the job. There were minimal delays in the back and forth process and at this point it seems they are doing what is necessary.

[Tow/Haul]

Single post and bashing,...hmmmm...couldn't be someone trying to reduce Keystone sales now could it?

Probably someone from the Heartland forum.
LOL

I've been looking at upgrading my Jayco TT and have had my eye on the Keystones for about a year now. I've delayed making a purchase for a ton of reasons, but mostly because I struggled with deciding on staying with the TT or moving to a 5th. And, my Jayco TT has given me zero problems making it even more difficult to make a move.

Anyway, while having the Jayco inspected I mentioned to the guys that I was looking at a Keystone. They shook their heads and said I was in for a maintenance nightmare and that if I purchased a Keystone they wouldn't work on it because they refused to deal with Keystone support.

Between what they said, and what I'm seeing on this site, I've sworn off buying a Keystone. I'm just glad I found you guys and that everyone has been so forthcoming with their complaints. I believe it has saved me from making a very large and expensive mistake.

Sooooooo, I'm leaning towards a Fleetwood Prowler TT now and Keystone is totally out of the running. Thanks to all that contributed.

[placergoldman]

Maybe this guy should stay with his Jayco..I have a2008 Passport 245rb and have had zero problems with it..I use it about 5-6 times a year in winter and summer and NO problems at all...

[cpaulsen]

I have an 07 Cougar and have not one problem with it...sounds like somebody should stay with their Jayco.

[soundman]

This whole incident has just come to pass in the last 5 days. My husband is a member of the Heartland Owners Forum and is constantly on it. Since I was checking out other manufacturers for the purpose of finding a new coach, I started here. When I found that someone was considering a Heartland, I just wanted to make it perfectly clear that Heartland has stated they do not have any further responsibility to our coach even though the defect is clearly a manufacturers defect. I can't begin to tell you how disappointed we are with this company since we were thoroughly convinced Heartland was the very best, in every aspect, in the industry.:(
The very best is a relative term. Look at the New Horizon site. Very Best Is an expesive product as allways.

[chiconwheels]

We have a 2009 Keystone Raptor 361LEV. We have had it for a year. Here is our list:
At 3 days old our 16 foot slide fell out and bounced back in. Our dealer "fixed it". Not really. So, we left it and they tried and tried again. We hold our breath everytime we use it. I spoke with Keystone and asked for a new slide, and they said no. They would repair the bracket underneath. WE asked about the subfloor that was ripped, the way the rv shakes when it comes in, and that it doesn't close flush. They said it was fixed. :confused: I battled over that one for a month at least and lost.
What else... the fuel station motor seized, the rear jack motor seized, the steps had to welded, the fireplace doesn't work properly, all of the running lights corroded because they are not marine grade but dry (copper on steel ball connectors), awning motor seized, awning closes crooked, and more, but for the best one...
We were on the road and looked in the mirror and the rv looked like it was leaning to one side, so we pulled over and looked under the rig. My hubby said a shackle was broken and the spring was sittingon the frame. We had just passed an rv place which happened to be a keystone dealer. So they came out and looked at it with my hubby and they saw SIX of the shackles were rusted and broken. The holes had egged out in shape and broke. You know it is bad when the dealer says, " you are lucky to be alive!!!!!". The springs completely broke free of the equalizers leaving the springs barely sitting on the frame and the middle axle was just floating.It could have come loose causing one of many possible fatal endings. Now the frame is severly gauged. The dealer said it would take 6 days at least to get parts, and we were stuck in their lot. Now what? My hubby and I went to a welder close in our truck (left the trailer at the dealer) and had temporary shackles made. They were a bandaid fix. So now that we are home, we went to our local dealer, and they said that Keystone said no problem they will replace the shackles. They would also reimburse us for our tire because the tires were touching, and also the money we put out for the "bandaid fix". We took them pictures of the now damaged frame, the shackles, the springs and more.

Here is the thing... Keystone fought us tooth and nail about our slide and everything else, but now they are jumping to help us. Why? Liability issue maybe? It is only a year old. The other thing... the dealer erased our pictures off of our USB stick. hmmm. Thank goodness we have copies.

Anyone have any ideas on what we can do? WE don't trust the unit at all. If we were to trade it in, we would take a huge hit financially and that doesn't seem fair to us. This trade would not be by choice.

I asked Keystone for a replacement unit before for all of our other problems, and they returned my call within 20 minutes with an answer to my request. No! Should we ask again? Should we call a lawyer? Isn't this product liability?

Any help would be wonderful!

[Ruffus]

I've had really good luck dealing with warranty issues and debt collection by using a really cheap computer program called it's legal. After the initial phone call with out any luck I fire off a letter using my It's Legal Program and have always gotten a positive response because they think it's from a lawyer or your going to take legal action. If you follow the instructions and not add anything else that is threatening you will not beleave the response. Also make sure to use an envelope that has printed addresses not hand written and send the letter certified to get a signature. This way if you have to get a lawyer you have documentation.
Good Luck.

[biggmp]

Like you, I was looking to buy a Keystone. I was told by the local dealer that if I bought from another state, they would not do my warranty. I just called Keyston and they confirmed that it is the dealers right to deny service if the camper was not purchased locally. I find this very hard to believe. First that they would turn down work; second that they would not want to develop a relationship for future business, finally that the Keystone Inc. would allow this type of response.

[MightyMike]

Like you, I was looking to buy a Keystone. I was told by the local dealer that if I bought from another state, they would not do my warranty. I just called Keyston and they confirmed that it is the dealers right to deny service if the camper was not purchased locally. I find this very hard to believe. First that they would turn down work; second that they would not want to develop a relationship for future business, finally that the Keystone Inc. would allow this type of response.


Welcome to the USA- country of litigation. Since everyone is so sue happy here, mfgs are looking to protect themselves. Ford got into a problem with this a few years back when they started "owning" dealerships. Some kind of legal ramification, so now are dealers are "independent contractors". Keystone can't "make " any dealer do anything. When i was having major warranty issues with an unreliable dealer, they told me they would "put a note in the dealers file". So how does that help any future consumer? Just gives the mfg. a bad name as far as I'm concerned.

[biggmp]

That is true MightyMike but, I would expect any Ford dealership would welcome warranty work on any Ford vehicle. That is the part that gets me. They are trying to scare you into buying locally. I would gladly do so if they would meet or beat the price I can get 8 hours away. The whole thing just helped me decide to by a Jayco. The local Jayco dealers did not give me the same grief and said they will gladly service any warranty issues. After reading some of the stuff on these threads, maybe the Keystone dealers are to busy servicing their own customers to add work from other states.

[chiconwheels]

I really don't want to sue them, but I just want the right thing done. It seems so fishy to me that Keystone is willing to do anything to help now, when in the past they have fought us tooth and nail. All I want is a camper we know will not fall apart on us. We know things happen ,but it seems like lots here.
We bought it new only a year ago and can't believe all of the problems. We have heard from lots of people say they have no problems at all.

We have had a Chateau and Jayco in the past and no problems at all. Kinda miss our Jayco. We needed to switch to a fifth wheeler and couldn't tow the mighty Recon, so we switched to the Raptor.

So why is Keystone trying to help so much even though our warranty actually expired a week before? I think there is major liability here. Our frame has dimples, we need new shackles, bolts, equalizers, underbelly, and I can't remember what esle. They want to gusset the frame where there is damage. Is this sufficient? They are even willing to give us a new tire because ours was bald in the area where our tire were touching while we were driving.

I think there is a marketing liability because NOWHERE does it say to check your shackles no matter how old the unit is or how many miles might be on it. The mechanics at the shop say they have seen this on older models or ones with lots of miles. Well, shouldn't that be a worry or concern for Keystone.

Will it matter if the frame had dimples? I know if a car or motorcycle has damage on the frame it is salvaged.

[MightyMike]

Chiconwheels, I know what you're dealing with. Had so many problems with my Raptor they took it back to the factory to fix it. It's way too long of a story to post here. PM me with your e-mail address if you want and I'll give you as much information as I have. Got my unit back the week before Christmas, so after 1 1/2 years we still don't know if it's fixed. Or what's gonna happen if it's not!! Been snowing since I got it, so it's kinda tough to check it out.

[chiconwheels]

Keystone won't cover anything!!!

Shackles are considered wearable parts now. Where does it say this?

[randy66]

I had a Jayco TT and had zero problems with it. The Jayco was my first experience in the RV world. We wanted a larger trailer, and we were impressed with the features of the Montana 3150 RL HE. So, we purchased a new 2010. What a big mistake. The first time out, we discovered that almost every water connection in the trailer leaked, the shower encolsure leaked bad enough to flood the storage compartment, the propane system was inoperable, and the fireplace thermostat did not work. The fan would come on for about 60 seconds and then shut off for good. The shower drain fitting was also loose, and of course, flooded the storage compartment yet again. After two months in the shop for warranty work, we set out on our second trip. We soon discovered that the propane system was still inoperable, the fireplace had been replaced, and now had a different problem which rendered it equally useless for heating. I had fixed the leaks myself, so at least the flooding was stopped (or so I thought). But, I had new problems to deal with: While connected to city water, the fresh water storage tank would gradually fill until it overflowed. We experienced our first rain storm last week, and the main slide roof leaked bad enough to flood the dining area. The list goes on seemingly without end, but I believe you are starting to get my drift. Taking this trailer to a warranty center is a colossal waste of time, so I have fixed everything except the fireplace myself. I use this RV with my employment, and I simply don't have months to waste on warranty issues and incompetent repair personnel. In my opinion, this trailer is a piece of junk. Apparently, Keystone came up with a reasonably good idea for an RV, but then they loaded it with the cheapest crap that they could get their hands on. Craftsmanship? Quality Control? Both concepts are a joke. If anyone is experiencing similar problems I may have some answers on how to fix some of this stuff yourself. The propane problem was especially entertaining! ;)

[antiqfreq]

It always makes me upset when a fellow RV'er has a problem with their RV that seems that even the manufacturer can't figure out.
We have been fortunate with all trailers we have owned and not all were Keystone that we had basicly no problems.
Taking it to the factory should do the trick - when all else fails - but even
that is taking up YOUR camping time and especially if you need this trailer for work makes it near impossible to deal with.
My sympathies go to you who have had troubles but luckily most RV'ers have good luck with their campers.
As with everything - there are lemons - and dealers and manufactureres who
sometimes can't seem to make it right for the owners.
Good luck with your situation -
Jo

[cdevill]

We purchased a 2011 Springdale 296BHSSR in Sept and the only issue that I've had with it was the gasket not completely sealing on the rear garage door. I'm 3 hours from the dealer near Indy so I took pics of it and sent to them and talked with them and was sent a new gasket. Put it on last week and all is well so far. It has power EVERYTHING... jack, stabilizers, awning.. and I was leary about all of those being fail points but we're happy thus far. just one shake down trip this fall. During the walk thru at the dealer they had everything working and demo'd, even water in the tank and all plumbing was tested. One thing I did like (our first unit to have a slideout) was that it sat on the lot with the slide out and with the storms that rolled through, not a single leak could be found so I trust the seals.... Sure hope we have good luck with it. I too was a Jayco owner before this one.

[Houndie Dog]

I purchased a Keystone cougar 326MKS this year and have had zero problems. I have camped in the rain, wind and in temps below 20 degrees with no issues. Just my 2 cents here, but the issue may be who you bought it from........We bought ours from Midwest RV in Saint Louis and they keep in constant contact with us to make sure that we are happy with our Keystone.
I did have a problem with the air conditioner and when I called them to report this they told me that they would come the 40 miles to pick up my trailer at no charge if i couldn't get the trailer to them because of my schedule. The service department jumped right on the problem and it turns out I had the thermostat in the wrong mode.....my error.
I am not saying that you may not have had a bad experience with Keystone, but merely saying I like my cougar and am very happy with it and the service I have recieved. When you consider what you get for the price, cougar is a very good fifthwheel trailer.
Respectfully,
Grant

[miller8179]

Brand new keystone owner (Copper Canyon) and there are too many problems to even count anymore. This thing was built like crap, and we're hiring a lawyer to pursue a lemon law suit in Texas.

Sad stuff...

[Seann]

Sad fact Keystone builds JUNK... they make them look all pretty and nice but if the last long enough to get off the dealers lot it is a miracle... I had the curb wall fall off my trailer going down the highway... I never hit a curb with it never abused it in any way.... just used it lots... was told by Keystone I used it too much... was only designed to be used 4-6 weeks a year... not 6-8 months a year....:mad:

[Retired_Jim]

Just my two cents worth on our 10 months of Keystone trailer ownership. Local dealer has been super fixing and getting parts support for warranty replacements. Keystone telephone support person was helpful and patient answering my several questions about items related to my new trailer. I was an informed buyer of a "value based" travel trailer and this manufacture has lived up so far to it's commitment to fix anything under warranty. Good so far.

[Pennsylvaniasprinter]

Brand new keystone owner (Copper Canyon) and there are too many problems to even count anymore. This thing was built like crap, and we're hiring a lawyer to pursue a lemon law suit in Texas.

Sad stuff...

Interesting......is there a lemon law in Texas? PA doesn't have one. Could you PM me and let me know some facts? Think we need to do something more than just asking for Keystone to do the "right thing".

[watsong]

I have a 2008 cougar 5th wheel and it has been nothing but trouble. Although the problems are to many to mention, one beef I have is the cheap workmanship and materials used on Keystone RV products. I have had my fender skirts blow off 3 times now (once a year). Keystone knows there is a problem but wont recognize it. I probably shouldn't be posting this as I hope to find a sucker in the spring to buy it, however I hink everyone should know that Keystone RV products should be stayed away from.

[watsong]

Single post and bashing,...hmmmm...couldn't be someone trying to reduce Keystone sales now could it?

Probably someone from the Heartland forum.
LOL

I don't think it is Keystone bashing. I have had cheap plastic fender skirts blow off of my 2008 Cougar 5th wheel now 3 times. Keystone refuses to recognize the fact that they use the cheapest quality material possible to improve their bottom line. I mean come on plastic fender skirts, give me a break. It is not Keystone bashing you will find out the longer you keep your Keystone RV

[Pennsylvaniasprinter]

Totally agree with everything you say. I have to get the ball rolling on getting our problems taken care of......not from Keystone . And to be honest with you, it ticks me off and sickens me that I have to deal with this. My camper is sitting in a snowdrift and I have to worry about it. Camping and fixing a camper should be the last thing I have to deal with at this time of the year.

To those of you who have Keystone products and no problems, be thankful. I wish I was one of you. You don't know what it is like to endure the stress of having a product that is defective in which you put soooo much money into.....and can't get the product manufacturer to care about what you are going through. Believe me.....I wish I didn't have to deal with all of this, and yes I am upset that I do.

[Bob Landry]

Interesting......is there a lemon law in Texas? PA doesn't have one. Could you PM me and let me know some facts? Think we need to do something more than just asking for Keystone to do the "right thing".

Even if you don't have a Lemon Law where you live, your Attorney General's office should have a consumer protection division. I would contact them and if you do in fact have a case, they will probably go forward on yor behalf. The worst that will happen is that you will get some legal advice.

[hosemandc]

It is sad to here all the bad stories of trailers gone wrong by Keystone. I am very suprised to here this for all my shopping here in Alaska for the last 5 years have lead me to the Raptor. Here in Alaska most of the toy Haulers are the Velocity or Raptors and everyone is raving over them. So how can people here in the rough and tuff Alaska be happy with them and others not? I have not recieved my 2008 Raptor 3612DS yet but I am confident when I pick it up tomorrow I will be happy with it. As a follower of the Ford truck forums I know I see bad things posted on Ford Trucks but as a happy owner of a 2002 F-350 I know that things happen. If you look at any other forum you will also see bad things about every other manufacturer but take in concideration the mass quantity of products they have out there and they are bound to have a couple products here and there to fail. I can also tell you wonderful experiences here with a Keystone dealer and horible stories of other Keystone dealers I have dealt with. Its kind of like buying a slurpy at the local 7-11. If you dont like the service try the next one down the block. Sorry just my 2 cents

[96Brigadier]

It is sad to here all the bad stories of trailers gone wrong by Keystone. I am very suprised to here this for all my shopping here in Alaska for the last 5 years have lead me to the Raptor. Here in Alaska most of the toy Haulers are the Velocity or Raptors and everyone is raving over them. So how can people here in the rough and tuff Alaska be happy with them and others not? I have not recieved my 2008 Raptor 3612DS yet but I am confident when I pick it up tomorrow I will be happy with it. As a follower of the Ford truck forums I know I see bad things posted on Ford Trucks but as a happy owner of a 2002 F-350 I know that things happen. If you look at any other forum you will also see bad things about every other manufacturer but take in concideration the mass quantity of products they have out there and they are bound to have a couple products here and there to fail. I can also tell you wonderful experiences here with a Keystone dealer and horible stories of other Keystone dealers I have dealt with. Its kind of like buying a slurpy at the local 7-11. If you dont like the service try the next one down the block. Sorry just my 2 cents

You have to take all the horrible stories with a grain of salt. Understandably it is only people with bad experiences who post about them, there is no incentive for people with good experiences to do the same. If a person were to count up all the people on this site with problems we'd find there are thousands if not tens of thousands of happy Keystone owners for every one of the unhappy owners.

Law of averages says you'll be fine, just like the law of averages say my new trailer will be fine. And if it isn't, I'll deal with it then.

[Pennsylvaniasprinter]

If Keystone replaces my trailer, I'll be more than happy to post some happy responses and sing the praises.

Please Keystone....make my day!

[kenbarls]

You have convinced me---I'm going to purchase a Heartland Sundaance. Heartland services their products!

Good choice mate! I am also a buyer of the their products. :D

[michael]

Picked up my trailer on thursday March 8th, Parked it and returnd to it friday the 9th, I put the bee screens on, And then opened the trailer to install the new shower head, I took my shoes off and took my first step into the trailer,

I herd a crunch, I guess i found a hole, I called the dealer and told them about the hole about the size of a tennis ball you cant see it because its under the llinoleum, there response was bring it in today,

So far no complaints with the dealer, Burlington RV in Sturtevant Wisconsin, In my past i have bought from them a new jayco pop up with a c, And a used 25ft gulf stream tt, i have no complaints so far. :thumbsup:

I opted to take it in saterday the 10th, They said the first step was to look at it then call keystone.

They said the call to keystone could take a week for the warranty people from keystone to get back to them, then up to a week for the repair, So at most two weeks. I am glad i picked it up early to find these issues, So far im not disappointed. Evan a new home you can have issues.

[wgb1]

Count me in as another that loves their Keystone product. We have had no issues in 1 year of ownership. Quite frankly, after visiting a few RV shows and looking at hundreds of TT's, I didn't see an overabundance of quality in any of them regardless of brand. Forums oftentimes are kinda like nightly news. You hear very little good and mostly bad when it comes to happiness of RV ownership. People like to vent. Most folks just aren't too inclined to post numerous times about something they are satisfied with or have no issues with.

[charltons]

We are on our 2nd Keystone, outgrew the first. Have never had any issues that were not immediately taken care of by the dealer. Our first was used heavily for 5 years before we just recently upgraded to a new 2012 Sprinter. We have been out 3 times so far and have had not a single issue... I am very happy Keystone....Only had 1 issue with manufacturer and they overnighted the part to delaer and it was fixed the next day. ( Thermostat failed on first trip out.) COunt me a s a very happy owner.

[flybouy]

I can't comment on others experiences but can tell you mine. We bought our unit last year from Chesaco RV in Joppa, MD. We used it heavily last summer to make sure we discovered any lemons before the first seaon was over. Many nights of camping with DW, our daughter and her husband and son, several trips with our neighbors kid, and many weekends with outher freinds and their dogs as well as our own.
Following are the issues and results.
First week out the microwave would come on by itself. It was replaced under warranty in one week.
Last week out in November the flush valve on the commode leaked. The dealer replaced the valve under warranty. While dropping the unit off I noted that that center caps on my aluminum wheels were beginning to show signs of rusting. All 4 wheel centers were replaced n/c as well.
None of these issues were Keystone related but rather 3 party supplier components. Keystone and the dealer stood by the unit and took care of the customer.
I am considered by most to be a picky type that will not settle for anything but top notch. I have to say that so far I'm 100% satisfied.

As a footnote, we had a 29 ft Surveyor before the current unit and never had a single issue, my brother-in-law bought a Jayco several years ago and the unit fell apart from poor workmanship and construction materials. His unit is 30 ft bunk house with aluminum siding and is a lower cost unit.
Maybe I've just been lucky?

[jsmith948]

The DW discovered this thread and we have both read through it with great interest. We are new to Keystone, having purchased our Cougar at the Pomona, CA RV show in October 2011.
We have used our 5er several times so far with no complaints.
I feel compelled to respond to some of what has been said.
It is unfortunate that the couple with the toy hauler had suspension parts fail along the road resulting in damage to the trailer frame.
However, suspension parts ARE "wearable". Perhaps not to point of being considered consumable items, but they do wear.
The problem, as I see it, is that these worn parts were never noticed until they failed!
As a former commercial driver with 2.5 + million miles on the road, I have learned the value of preventative maintenance and the good old pre-trip and post -trip inspection.
I go under our RV before and after every trip and check the suspension, tires, wires to the brakes and just about everything I can see.
Those shackles did not wear out in one trip. Perhaps the wrong grade of steel was used in the manufacture of the suspension parts, but the wear should have been noticed before it caused the shackles to fail. IMHO
As for the "cheep" plastic fender skirts, they are meant to be a consumable piece of trim work that is sacrificed in the event of a tire failure in order to avoid serious body damage.
Sorry, just my 2 cents.

[antiqfreq]

Michael,

Is your camper a new on the lot camper or a used one?

I hate when people have problems with their campers, it sure can ruin plans if you want to go somewhere ASAP.

Keep us posted on the work process.

Jo

[michael]

My trailer is a 2011 never used from the dealer, I am the first owner, The unit was inside the building on the showroom floor when i bought it,

So i know it had alot of foot traffic, Altho i paid 10xxx under the manufacture suggested price.

My first choice was a class A, But i have a good tow vehicle so i started looking at trailers,
I like to use the back of my pickup for stuff, So a travel trailer was my choice ,

The first trailer i looked at was a used 2008 but when they mentioned the 2011 well, The DW told me thats the one she wanted lol, So i did what i wanted and bought the 2011, I can change my mind when she lets me. :thumbsup:
I have also learned not to expect to leave asap, If something breaks i can fix it, If a dealer dosent treat me well i will take my business elsewhare, But so far its going well. If i get the camper back within two weeks i will be happy with the service dep't. Little things dont bother me.

[NWTTrailer]

The DW discovered this thread and we have both read through it with great interest. We are new to Keystone, having purchased our Cougar at the Pomona, CA RV show in October 2011.
We have used our 5er several times so far with no complaints.
I feel compelled to respond to some of what has been said.
It is unfortunate that the couple with the toy hauler had suspension parts fail along the road resulting in damage to the trailer frame.
However, suspension parts ARE "wearable". Perhaps not to point of being considered consumable items, but they do wear.
The problem, as I see it, is that these worn parts were never noticed until they failed!
As a former commercial driver with 2.5 + million miles on the road, I have learned the value of preventative maintenance and the good old pre-trip and post -trip inspection.
I go under our RV before and after every trip and check the suspension, tires, wires to the brakes and just about everything I can see.
Those shackles did not wear out in one trip. Perhaps the wrong grade of steel was used in the manufacture of the suspension parts, but the wear should have been noticed before it caused the shackles to fail. IMHO
As for the "cheep" plastic fender skirts, they are meant to be a consumable piece of trim work that is sacrificed in the event of a tire failure in order to avoid serious body damage.
Sorry, just my 2 cents.

:thumbsup: PreFlight/Post Flight inspections :thumbsup:

[Russ26SAB]

2012 Cougar 26 SAB rec nov 2011 done 3500 miles so far to fla and back. So fare not a a major problem. Just a couple of screw tightening things. Knock wood!!!!

[Outbackmel]

This rig has had only a few minor issues in the year we have had it (new). Nothing that has cost me "except" a burned wire to the H/W heater that recently happened on this cross country trip. Set me back $200.

Would I buy another one, yes.

I felt the value was excellent. All the amenities we wanted as a family are in this unit. We have lived in it in Arizona for the past 2 months and pulled it 2,000 miles to get here. No towing issues whatsoever... knock on wood. :) Did 2 previous 1,000 mile (round trip) excursions to Florida from Atlanta.

For us, the mid range price for this unit and the light weight, all aluminum frame were selling points.

Hopefully when we head back to Atlanta, we have a similar travel experience.
Took us 8 days to travel 2000 miles and enjoyed every mile.. especially liked lunch at rest areas versus going into truck stop restuarants, waiting, etc.
Breakfast in the RV, lunch as we go, dinners, mostly out. Sidetrips, super... who could ask for anything more.... (except winning the lotto :rofl: )

[michael]

My Rv was done and ready for pickup on March 19th, We picked it up wednesday the 21rst in the afternoon and headed north to Wisconsin Dells,

We stayed at Mirror Lake state park, Came back late friday night, if we didnt have a company meeting early saterday morning we would still be up there,

everything worked great."bouncey:

And we already have another trip planned in two weeks this time we are taking the grandkids.

So the dealer did a great job and had it done in 6 working days so that was less then the possible 2 weeks they said it could take,

So Burlington camping and travel located in Wisconsin Rocks so far.

[Maxzd]

Wow what an active thread...

2011 keystone cougar 325srx, owned it for 18 months now. It is the first keystone product I have owned. I felt the construction for the value was adequate.

Before the factory warranty expired, I took the unit back in with a list. All four rims were peeling. Keystone replaced. I had a problem with the mattress, keystone replaced. The cushion on the couch seam pulling apart. Keystone fixed. Stereo was turning off and on by itself, keystone replaced.

I had no hassles, no questioning by the dealer. They took my word for it never even saw the unit just pictures. It took forever for parts but I was ok with that it was after camping season anyway. I have experienced minor issues along the way but I am capable of fixing any of it.. I figure if a trailer is bouncing up and down a freeway at 60 mph it's going to have issues on occasion.

I follow several forums RV and otherwise.. There is always a combination of good bad and ugly on every topic. Overall, I have found this particular keystone forum to have more positive feedback on keystone products and upgrades than not.

Yes, I would buy a keystone again. I would also recommend our local keystone dealer.

[surfbeetle]

My 2004 sprinter bunkhouse had a leak where the front cap connects to the roof. I screwed it down and then sealed up with rubber patching epoxy that the local trailer supply recommended. So far no more issues. Also when up on the roof, it seems that the seams of the roof under the rubber are coming up a bit, not too happy about that. I was thinking I would screw them down and again use the rubber epoxy. The cd player doesn't work anymore (I plan to install a better stereo anyway), wires came loose on the water heater control board and plumbing connections under the shower and sink have been loose. The worst was the vent drain in the wall by the shower had a coupling come loose and the pipe rattled in the wall. I had to open the wall and use a rubber coupling to fix it. Then there was the Dometic Fridge recall and of course now my awning is ripping.

Yes these are issues I have had since I got my trailer used in 2006. I am my own warranty station and do most everything myself. Would I buy another Keystone? I can't say, it would depend on the price and what my needs would be. What does irritate me is the awning because my previous fifth wheel was a Fleetwood Yukon. It had a sunbrella awning with the aluminum cover when rolled up. The original awning from 1988 is still on that trailer but my cheap 2004 vinyl awning is toast.

[Halibutman214]

I've been looking at upgrading my Jayco TT and have had my eye on the Keystones for about a year now. I've delayed making a purchase for a ton of reasons, but mostly because I struggled with deciding on staying with the TT or moving to a 5th. And, my Jayco TT has given me zero problems making it even more difficult to make a move.

Anyway, while having the Jayco inspected I mentioned to the guys that I was looking at a Keystone. They shook their heads and said I was in for a maintenance nightmare and that if I purchased a Keystone they wouldn't work on it because they refused to deal with Keystone support.

Between what they said, and what I'm seeing on this site, I've sworn off buying a Keystone. I'm just glad I found you guys and that everyone has been so forthcoming with their complaints. I believe it has saved me from making a very large and expensive mistake.

Sooooooo, I'm leaning towards a Fleetwood Prowler TT now and Keystone is totally out of the running. Thanks to all that contributed.If this has already been stated please accept my apopogies but... if you think for one second that Fleetwood or anyone else is any different forget it! I'm on my third RV, all different brands and I've go the SAME LOUSY WARRANTY SERVICE ON EVERY ONE! They all play the blame game. Not sure what your reading on here TWOCENTSWORTH but I would say from what you said perhaps it should be HALFCENTSWORTH.

[alpine 1]

NO I too love my keystone just got my second one the first one was a 2011 29er outback and this one is 2012 alpine 3500re had on problems with their one love it

[smiller]

Keystone is a mid-line unit and in that price range you should expect some (maybe several) fit & finish issues. That may not be how it 'should' be but it is reality in the RV world. I've spent a number of hours chasing a number of minor defects and while I'm not thrilled about it I'm also not surprised, nor would I expect it to be different with any other unit in this price class. I will say that my 325SRX is a lot better constructed than the less expensive unit I used to own and I would expect a top-line unit at a 50-100% higher price to be better still (unfortunately no personal experience there :o), but even those units have their issues.

I think Keystone provides a good value for what you get, but if you don't want to have to touch a screw gun or a tube of sealant then you need to pony up more dollars and go to a (probably much) more expensive line. Again, not necessarily fair but that's just the way it is in the RV industry today.

[Ruffus]

I have been pulling fifth wheels now since 1990 lets see, thats 22 years. I've had several and I've pulled them from California to North Carolina and from New Mexico to Fairbanks Alaska and back and I can tell you that your warranty is only as good as your service dealer no matter what brand you own. These things are heavy bunches of metal, wood and fiberglass and they take a real beating running up and down the byways of this and other great country's and if your not ready to get your hands dirty from time to time in an emergency or when you can't find a compentant repair facility then maybe you shouldn't be camping or traveling in one of these RV's. Tents and motels are a lot less trouble. Just my two cents worth. And remember, small claims court work if all else fails, but the BBB, Trailer Life and Good Sam's Club are also helpful. Sorry guys, please don't ask me to leave the forum, it's my PTSD talking.:wave:

[smiller]

These things are heavy bunches of metal, wood and fiberglass and they take a real beating running up and down the byways of this and other great country's and if your not ready to get your hands dirty from time to time in an emergency or when you can't find a compentant repair facility then maybe you shouldn't be camping or traveling in one of these RV's.
Yep. Sooner or later you will run into a repair that can't wait and you will be nowhere near any kind of repair facility, and that is true no matter what unit you own. If you can't (or don't want to) do at least a reasonable amount of diagnosis and repair work on your own then you probably won't be very happy with RV ownership.

[jje1960]

Wow, have not followed this post... However have read enough to get the drift. From our perspective, for the price and our expectations, our unit is awesome, can't even express how happy we are with our Keystone product. Just plain proud of our stuff, that's for sure. Our last trip, had a number of others coming around pointing and then visiting the unit, always makes you feel nice when passing campers admire your unit. Keystone provides top value for $ in my book, that's for sure. I literally just got off the phone booking an ad hoc trip next week, just because I love spending time in the unit! Just our perspective, frankly it's nice having only one major issue in our mind that p'eed me off after two years of plenty of us, I'll deal with it.

[Festus2]

Jim -
Everyone's entitled to a rant now and again, Jim or should I say your PTSD? I doubt whether or not anyone is looking to "kick you off the forum" for expressing your two cents worth.

You make some good points ; however, I think you are a bit too hard on those folks - mostly young probably but some of the old guys as well - who are not mechanically inclined and may be just starting out RVing. If something went wrong, they may not have much an inkling how to fix it and as you know, finding a reliable, competent repair facility isn't all that easy either. So what do these folks do? They want to go camping, they want an RV not a tent, but know little about RVing let alone repairs and maintenance. Should they stay home? Motel it? Or stay with their tent?

You have to give some credit to some of our new members who have just bought their first RV and have never had to repair anything in their life and are just now venturing out with a new RV in tow. As some have admitted, it is a pretty scary experience but we all went through that at some point. Go back 22 years and I think you might be able to relate to some of our "newbies" and the problems they have now or will have down the road. Some, when they run into problems, will try to do the repairs or maintenance on their own. Others will head for the nearest RV repair facility. And some will throw up their hands and go back to tenting or staying in motels. It's certainly been a learning curve for all of us.

So, we've both had our time on the soapbox today. Someone else's turn.

[smiller]

For my part I wasn't trying to scare or insult anyone, just pointing out some of the realities of RV ownership. Just as I'd hate to see someone get into boat ownership without knowing what's ahead, same thing with an RV. Luckily the high degree of standardization of RV parts and accessories makes maintenance a lot easier, and if you keep up on things (catch and repair leaks early, etc.) there's no reason one shouldn't have a great ownership experience. Plus being able to DIY can be very rewarding. But it's a big investment and better to go into all things like this with eyes wide open.

[Festus2]

smiller -
You are absolutely right - owning and maintaining an RV is a huge responsibility that involves considerable cost, effort and time. Your advice is sound ----"better to go into all things like this with eyes wide open". I would hope that anyone who is considering venturing into RV ownership would pay attention to what you and Jim are saying.

[Ruffus]

I'm sorry if i offended anyone, I'm better today just sometimes the gripping gets to me. Have a great day cuz I'm going to.:bdance:

[azlee56]

I am happy a few posted to say how happy they are with their keystone. I was holding my breath. I don't want this one to fall apart like the old wilderness did. I know it will have its problems cause they get shook and they age (just like me). I really love our new one, even in the problems. I just hope it never is the frame!

[wgbike]

We are happy with our 2011 fuzion 322 toyhauler. That said the warrentee service from the selling dealer sucked to say the least. We finally took our issue to camping world who fixed the problem. I do expect and have corrected several small issues. That is just part of the "fun" of owning an RV.

[phenrichs]

Wow this is an old post but I gotta say that I would not be scared of the brand as much as the dealer. I wouldn't want to deal with someone that refuses to work on something. My dealer proved how great they are the day we bought ours. We didn't notice it during the walkthrough but as soon as we had it home parked in sunshine we noticed delamination on the back wall. I called the dealer and the service manager came to my house took pictures, contacted Keystone, and filed the warranty paperwork, and ordered the entire new back wall before even contacting me to confirm the issue. A couple weeks later they called to say the parts were in, I dropped it off and two days later it was done and it is beautiful. It isn't always the manufacturer that is the problem.

[Jim & Kay]

Count me in as another that loves their Keystone product. We have had no issues in 1 year of ownership. Quite frankly, after visiting a few RV shows and looking at hundreds of TT's, I didn't see an overabundance of quality in any of them regardless of brand. Forums oftentimes are kinda like nightly news. You hear very little good and mostly bad when it comes to happiness of RV ownership. People like to vent. Most folks just aren't too inclined to post numerous times about something they are satisfied with or have no issues with.

Purchased our 2012 Cougar HC 5er in Michigan in January, not planning to return for small warranty repair. My DH is very handy and can handle any small jobs himself. I do sympathize with those having major issues because it is not an easy thing to deal with. But up to now we have had very minor issues and most of those were cosmetic, so we are very happy Keystone owners.:)

[jje1960]

I've been looking at upgrading my Jayco TT and have had my eye on the Keystones for about a year now. I've delayed making a purchase for a ton of reasons, but mostly because I struggled with deciding on staying with the TT or moving to a 5th. And, my Jayco TT has given me zero problems making it even more difficult to make a move.

Anyway, while having the Jayco inspected I mentioned to the guys that I was looking at a Keystone. They shook their heads and said I was in for a maintenance nightmare and that if I purchased a Keystone they wouldn't work on it because they refused to deal with Keystone support.

Between what they said, and what I'm seeing on this site, I've sworn off buying a Keystone. I'm just glad I found you guys and that everyone has been so forthcoming with their complaints. I believe it has saved me from making a very large and expensive mistake.

Sooooooo, I'm leaning towards a Fleetwood Prowler TT now and Keystone is totally out of the running. Thanks to all that contributed.

Can't believe this senseless post has gone on this long. If you don't like Keystone, move elsewhere, like a Fleetwood forum. Jeez, we are a pretty happy lot owning Keystone, I am at least. What an awesome unit for a reasonable price, that's what I've found with Keystone.

[Festus2]

On September 2nd, 2008 the OP, mytwocents, stated that he had "sworn off Keystone" and that "Keystone is out of the running" and would instead be likely purchasing a Jayco. Since his first and only post nearly 4 years ago, we have not heard from him and there have been several pages of subsequent posts most of which indicate that members are quite satisfied with their Keystone.

In view of the fact that mytwocents has not taken part in the discussion other than his one and only post to tell everyone that he was not happy with Keystone and that there have been 9 pages of input, it seems like an appropriate time to close this thread.

Thank you to all who took the time to contribute.