jimzdat
01-23-2012, 03:55 PM
Had quite the eye-opening scare over the weekend - have family that is using the 5er for temporary living quarters until they get another house; trailer is on the other end of our yard near the garage.
Got a call from my nephew, says they smelled something burning, found smoke coming out of the "black box" near the water pipes :eek:
I go down to check it out, see that the magic blue smoke is coming out of the transfer switch - immediately open disconnect (conveniently near trailer). Pop cover from transfer switch, see lots of melted plastic and bare wires that used to have insulation on them. Surprisingly, everything in the trailer was still working fine.
Did some temporary splicing to bypass transfer switch - don't need generator right now anyway - living quarters back in operation.
Given the issues some have had with Keystone, I figure I'll take my chances and call IOTA Engineering (transfer switch manufacturer) directly. Knowing there was a recall regarding these units, I figure maybe I can get them to replace it - hopefully don't have to take it to the dealer (2 hours away).
Call IOTA; get transfered to a guy in warranty dept. Tell him the problem and ask what can be done. He asks when unit was purchased - tell him Sept '10. His answer? Still under warranty, don't make that model anymore - made upgrades. Your new unit will be at your door in a couple days - thanks for calling!
Got all prepared for a battle to get resolution, and the company had it taken care of in less than 5 minutes - had to find some other way to kill the rest of my lunch break!
Hopefully will have the new unit installed this weekend - hopefully their improvements make for a more durable unit!
Got a call from my nephew, says they smelled something burning, found smoke coming out of the "black box" near the water pipes :eek:
I go down to check it out, see that the magic blue smoke is coming out of the transfer switch - immediately open disconnect (conveniently near trailer). Pop cover from transfer switch, see lots of melted plastic and bare wires that used to have insulation on them. Surprisingly, everything in the trailer was still working fine.
Did some temporary splicing to bypass transfer switch - don't need generator right now anyway - living quarters back in operation.
Given the issues some have had with Keystone, I figure I'll take my chances and call IOTA Engineering (transfer switch manufacturer) directly. Knowing there was a recall regarding these units, I figure maybe I can get them to replace it - hopefully don't have to take it to the dealer (2 hours away).
Call IOTA; get transfered to a guy in warranty dept. Tell him the problem and ask what can be done. He asks when unit was purchased - tell him Sept '10. His answer? Still under warranty, don't make that model anymore - made upgrades. Your new unit will be at your door in a couple days - thanks for calling!
Got all prepared for a battle to get resolution, and the company had it taken care of in less than 5 minutes - had to find some other way to kill the rest of my lunch break!
Hopefully will have the new unit installed this weekend - hopefully their improvements make for a more durable unit!