Keystone Furrion antenna

[Shasta Bob]

As some of you might recalled my Furrion antenna came off my 2019 Cougar fifth wheel, and was replaced under warranty.
Now i have a Safety Recall notice 20V-398 So i called the Keystone Company and they said the recall was across the board and will be replacing it again FREE they will replace it with a Winegard dome antenna. Finally great news.

[RCW]

Is it a different antenna from the TT's? I have seen the recall for 5ers but not the TT's.

[Shasta Bob]

this was on my 5 wheeler is a bat wing, and it will be replaced with winegard dome. if you look on this forum under recall you will see the recall listed.

[RCW]

It's strange. Furrion only shows one antenna on their website and it looks like mine. It appears that they are recalling them when installed on a 5'er but not on a TT.

[Todd 423]

Has anybody had the new Winegard antenna installed yet? Does it work any better than the Furrion?

[ChuckS]

If the specs are anywhere accurate between the Furion Omni and the Winegard 360 Omni the Winegard will outperform the Furion

The higher gain and considerably lower noise figure spec of the Winegard would be the better antenna...

And better than either of these antennas is the Sensar IV antenna with direction signal strength indicator

[KRumm]

The dealer I bought my Cougar from just sent me an email about the recall and offered to replace the antenna but since I am 1,000+ mile away do I opted to just have them ship me the new antenna and install myself... Here is the install instructions the sent me...

[Picnic Patrol]

I just installed this myself Monday. Very easy and works well with no issues. The dealer ordered parts at no cost even though I do not have a 5’er, and it was covered under the recall. Kit comes with everything needed except the screws.

[wiredgeorge]

If the specs are anywhere accurate between the Furion Omni and the Winegard 360 Omni the Winegard will outperform the Furion

The higher gain and considerably lower noise figure spec of the Winegard would be the better antenna...

And better than either of these antennas is the Sensar IV antenna with direction signal strength indicator


I had a Sensar on my old Cougar (it was OEM antenna back in 2002) and it worked OK for OTA tv signals but I forgot to crank it down a few times. The bottom part was broken and the thing had to be turned with vise grips so the antenna was replaced by a King Jack 0A8500 direction OTA tv antenna. I opted not to get the signal indicator as I rely on a phone app to tell me which direction to point. Transmitters are often in somewhat different directions coming from the same general direction and pointing is a bit of a compromise. The King Jack works about as well as the Sensar. As I recall my Sensar had an addition piece added to it for HD digital signals. I would never use an omni directional antenna if I were truly interested in good OTA tv.


(https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwj7xcb3hNzrAhVPVK0KHYHEANAQFjAkegQIDRAB&url=https%3A%2F%2Fwww.amazon.com%2FKING-OA8500-Directional-Antenna-Signal%2Fdp%2FB01N1MLFGK&usg=AOvVaw0pXZV12i-KoZ_6QVR3ToIM)

[Javi]

Camped two weeks ago in the same spot we've used for years.. with the directional Sensar I could get 22 stations depending on the weather... Couldn't get a single station with the 360... I'm looking for alternatives but if I have to spend $400-$500 for a workable replacement that will buy a SAT system.. and I can watch FOX NEWS.. :D

[jim1]

Hi, my dealer just installed the new Winegard antenna on my 2019 Cougar RLS315 under the recall. This is now the 3rd antenna installed by them. The first 2 were Furrion bat wings (junk). The Wingard seems to pick up a few more channels in our drive way then the Furrion did. I'm happy with it and the dealer installed it while I waited, 45 minutes. Very surprised and happy Keystoned finally stepped up to the bat.

[ewbldavis]

No experience with the Furrion, but the Winegard seems to work quite well - better than our previous old-school crank-up.

[Todd 423]

Hi, my dealer just installed the new Winegard antenna on my 2019 Cougar RLS315 under the recall. This is now the 3rd antenna installed by them. The first 2 were Furrion bat wings (junk). The Wingard seems to pick up a few more channels in our drive way then the Furrion did. I'm happy with it and the dealer installed it while I waited, 45 minutes. Very surprised and happy Keystoned finally stepped up to the bat.

Did the dealer replace your Furrion antenna with Winegard Air 360+? Does the new antenna work with the Key system? Does the WiFi/LTE plug into the existing Furrion router?

[jim1]

Yes replaced with the Winegard 360 and no problems with the Key system yet. And not a clue about the wifi LTE plug, I don't have that. But all in all it seems better plus no wings so it should stay grounded.

[Bill-2020]

As some of you might recalled my Furrion antenna came off my 2019 Cougar fifth wheel, and was replaced under warranty.
Now i have a Safety Recall notice 20V-398 So i called the Keystone Company and they said the recall was across the board and will be replacing it again FREE they will replace it with a Winegard dome antenna. Finally great news.

Interesting to read this. My TT has the Furrion and on a different thread here I inquired to an OP who's 2021 came with the Winegard instead (with Key-TV). I promptly ordered a Winegard 360+ from Amazon ($117) to get rid of that Furrion. I had previously heard of problems with them and you have further confirmed it. Except there is no way I'll allow our CW to touch my trailer. I'd rather spend the money and do it myself than have them change it out under a recall. But as I read further here, only 5th wheels are being recalled. :confused: The Winegard arrives tomorrow... I know what I'm doing this weekend. :D

[Todd 423]

Yes replaced with the Winegard 360 and no problems with the Key system yet. And not a clue about the wifi LTE plug, I don't have that. But all in all it seems better plus no wings so it should stay grounded.

I asked if your replacement is a Air 360+. An Air 360 doesn't have the 4G/LTE & WiFi capabilities.

[ChuckS]

95% of the places we RV at the OTA is useless. We use direct tv with an HD dedicated receiver. The portable auto seek antenna doesn’t do HD.. only SD bit it’s not an issue for us.

With the 101 sat bird dropping SD stations soon many of the HD stations will be moved to the 101 bird and we will still be able to use our portable dish.

In retrospect I should have spent about $125 and bought the Triiood stand and HD LNB antenna. Setup is easy and finding the 103 and 101 are easy.

Dish also is nice and from what I’ve read much more RV friendly

[Bill-2020]

Did the dealer replace your Furrion antenna with Winegard Air 360+? Does the new antenna work with the Key system? Does the WiFi/LTE plug into the existing Furrion router?

The Winegard 360+ has its own WiFi/LTE base. The two brands are not compatible with each other.

I would imagine that Keystone would put the 360+ in since the Furrion had the WiFi/LTE ability. But... who knows.

[Todd 423]

The Winegard 360+ has its own WiFi/LTE base. The two brands are not compatible with each other.

I would imagine that Keystone would put the 360+ in since the Furrion had the WiFi/LTE ability. But... who knows.

That's what I am trying to figure out. If the dealer is installing the 360+ and the associated equipment for 4G/LTE and WiFi. Another thing is that I already have the Furrion equipment installed for 4G/LTE and WiFi, at about $300, I bet that they won't reimburse for that.

[Todd 423]

Is it a different antenna from the TT's? I have seen the recall for 5ers but not the TT's.

I talked to Furrion today, they determined that the problem with the top flying off the base is a Keystone factory install problem. Something about using the wrong length screws and cracking the install area. I couldn't pin the tech down on exactly what was cracking. I've lost mine twice.

[KRumm]

I asked if your replacement is a Air 360+. An Air 360 doesn't have the 4G/LTE & WiFi capabilities.

If you look at the install instructions I posted in post #7 you will see that the original 4G/LTE antennas from the Furrion antenna remain in place and functional... The Replacement Winegard 360 dome with the TV antenna just covers over the 4G/LTE antennas...

[Todd 423]

So here's what is left on my roof after the Furrion wing flew off. The components that I need to be able to use my Furrion router should be in tack, correct?

[Picnic Patrol]

Yes, the 4G/LTE antenna stays on the base that is left from the original antenna. The replacement Winegard Dome only provides OTA TV and radio channels. But it is safer than the “batwing”, which is a weak build in the break point and I do not believe it is an install issue.

[Bill-2020]

That's what I am trying to figure out. If the dealer is installing the 360+ and the associated equipment for 4G/LTE and WiFi. Another thing is that I already have the Furrion equipment installed for 4G/LTE and WiFi, at about $300, I bet that they won't reimburse for that.

Todd - look back up a few posts, I missed it, a member had posted a PDF of the install the dealers are supposed to use. Looks like they are keeping the wifi/LTE equipment from Furrion and its all sitting under the dome of the 360. So they are making it a hybrid of sorts.

[Todd 423]

Todd - look back up a few posts, I missed it, a member had posted a PDF of the install the dealers are supposed to use. Looks like they are keeping the wifi/LTE equipment from Furrion and its all sitting under the dome of the 360. So they are making it a hybrid of sorts.

I missed that post with the install directions from KRumm earlier as well.

[roberthensley491]

I just bought a 2020 Keystone Fuzion Impact 367 a couple weeks back and had to travel from Idaho to Kansas to pick it up, before I could leave the dealership they got same recall and they would not let me leave without replacing the antenna. The new antenna is better upgrade scans 360 degrees no more having to turn it, at home it picked up 56 channels seems like a good deal.

[Jacko]

I have a 2019 Avalanche 333MK and my tv reception is pretty terrible. Although there is no recall for my rig, I'm willing to buy the Winegard antenna to get better reception. I have the Furrion tv/wifi in my rig. Has anyone replaced theirs and got better reception? I do not plan on ever using the WIFI part of the antenna, just need more tv channels.

[Laldrich]

We replaced ours back in July. We found out about the recall by accident. Our 2nd furrion had fallen off during a cross country trip in July. We are still trying to get reimbursed from keystone as they authorized us to purchase the new antenna from a local dealer in South dakota where we were vacationing as the torn of furrion had left a hole in the roof. Ours blew the keytv unit at the same time when the wind tore it off. The new winegard works great so far. Hopefully we'll get our cost reimbursed and we can call it done.

[Laldrich]

Lol. Yup. Been there. Our furrion did the same thing. The winegard replacement seems to be working great.

[JohnP]

If the specs are anywhere accurate between the Furion Omni and the Winegard 360 Omni the Winegard will outperform the Furion

The higher gain and considerably lower noise figure spec of the Winegard would be the better antenna...

And better than either of these antennas is the Sensar IV antenna with direction signal strength indicator

I just got the Sensar IV yesterday - Install was very easy.I can/t say if I get more channels than with my Winegard omni directional (as I'm at home in the driveway ) but the new antenna even worked when it was collapsed down !
Also with the omni directional antenna, the tv signal would pixcelate when I moved around in the trailer,,,,,, very annoying ! The sensar IV had a strong picture no matter where I was in the trailer. I'm happy with it. Will give it a good trial next time out with the trailer. I just hope I don't forget to crank it down before I move the trailer. I've heard some stories where people have forgotten to crank it down and had it break from hitting branches or the wind on the highway trip.

[HDroadglide]

They just replaced mine and it works Great.

[Preyou]

I went through the same routine with Keystone. Yes I now have a hybrid antenna system--Winegard antenna over a Furrion wifi system. I inquired about upgrading to the 360+ but was told the wiring revision was expensive. I have looked at the Furrion router but it is costly. Does anyone have experience with the Furrion router and how well it works?

[Bill-2020]

Expensive?!! The difference in price from what I saw when I bought my 360+ was $30.

[Preyou]

I agree the difference between 360 and 360+ is minimal. I was told they would have to rewire the camper as the Furrion wiring would not work with the Winegard. I wanted to change to the 360+. The rewiring is expensive
Sorry for not being clear.

[Bill-2020]

I agree the difference between 360 and 360+ is minimal. I was told they would have to rewire the camper as the Furrion wiring would not work with the Winegard. I wanted to change to the 360+. The rewiring is expensive
Sorry for not being clear.

I’m about to install my
360+ if this rain let’s up. I have the inside portion done (remove the furrion ceiling mount, 6 screws) I’ll let you know how (easy) it goes. It’s plug and play as I understand it. No different than the 360, just that the 360+ has its own LTE and WiFi. maybe I’ll even post some pics for others, if I remember to take the phone up with me.

[JJaxon]

On my way home yesterday from Kentucky, nb on I-69 a jeep rolled up beside me waving and pointing up. I pulled over and he did too. He said something is flapping around on top of my 5th wheel. It was the wing antenna, by Furrion. I went up while on the side of the interstate, a few tools in hand. The antenna had broken tabs that hold it to the base. The base itself is very secure. I unscrewed the 2 cables and brought the wing down to the truck. No damage to the roof.

Called dealer today and they'll replace it while I wait, on oct 9th.
Works for me.

[ParadisePaul]

Our Furrion antenna blew off too... They replaced it with the Winegard Air360. I have the Hybrid of the Old Furrion Wifi extender with the router inside the RV that I bought. I am so disapointed that they did not just put the Air360+ in and I would have bought the $300 Winegard router.
I have a firestick that is connected to the campsite 2.4ghz and my laptop on the campsite 5ghz that has better uptime. During meetings I have to use a Verizon MiFi to make sure I have a strong signal and can't even use the old Furrion Router/Ant at all.
I think I might just go buy a King Wifi Max and call it a day. SO disapointed.

[Shasta Bob]

Warranty just replaced my Furrion bat wing antenna again under the replace all warranty to the winguard antenna. i hope it will be better.

[cerbyg]

My Furrion wing came off this weekend. Thankfully, the cables remained in tact so the wing did not fly off into traffic. Anyone who has one of these may want to consider beefing up the connecting area or you are risking a major accident and potential law suit.

Upon inspection, there were no screws holding the wing onto the base...only a couple of plastic tab like connections...that are now broke off.

Called Keystone today, sent some pictures. I have a 2019 Cougar Half-Ton TT and they say it isn't under the recall. I can't figure out why the 5ers would be under the recall but not the TT if the stupid antenna is the same.

They said they would consider my claim but who knows how long that will take. I'm not really looking forward to a full summer without a TV and Radio. I'm sure that the repair places won't be saving me a spot so this could take quite some time to remedy (assuming they agree to do so).

Unfortunately, it also took out my vent cover so hopefully they will replace that as well.

Here's hoping they do the right thing!
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33469

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[JRTJH]

My Furrion wing came off this weekend. ...

Called Keystone today, sent some pictures. I have a 2019 Cougar Half-Ton TT and they say it isn't under the recall. I can't figure out why the 5ers would be under the recall but not the TT if the stupid antenna is the same....

I can't say this "for sure with any guarantee" but when looking at the roofline of a "flat travel trailer" and the roofline of a "mid-height fifth wheel", the antenna mounted to a travel trailer "hits the wind over the roof "horizontally" while the same antenna mounted on a "sloped fifth wheel roof" meets the wind "diagonally, pulling the antenna up (like an airplane wing)"..

When the recall first came out it was for fifth wheels only... Later, the recall was extended to include "some models of travel trailers, but not all of them"..

Again, I can't say this with any certainty, but it may be a weak design that hangs on in some applications (no recall based on limited failures) and that same weak design is "guaranteed to fail almost every time, when mounted at a different angle on the roof....

I agree with you, Keystone and Furrion "ought to do the right thing and fix them all" but don't get your hopes up too high. After all, as cheaply made as Furrion stuff is (notice I didn't say crap) if they recalled everything that has a Furrion label and is sub-par" the company would be in financial ruin.....

I've seen a number of recalls for products that work great in a warm climate but fail in a cold climate. They're recalled where it's cold but not where it's hot... This might be the same type of "limited recall"...

[cerbyg]

I'm not sure if Furrion is owned by Keystone but, if not, you would think that Furrion would be responsible for the cost of these replacements. You would also think, that at some point, Keystone and other manufacturers would stop using Furrion products.

[JRTJH]

I'm not sure if Furrion is owned by Keystone but, if not, you would think that Furrion would be responsible for the cost of these replacements. You would also think, that at some point, Keystone and other manufacturers would stop using Furrion products.

About 5 years ago, Furrion and Lippert announced a "distribution partnership" giving Lippert some influence over Furrion products and development. Last year, the CEO of Furrion announced that on 1-1-20, Furrion would resume distribution and development of it's products. So, the "marriage was short lived".... https://www.businesswire.com/news/home/20190823005345/en/Lippert-Components-and-Furrion-Announce-Transition-Plan-for-Distribution-of-Furrion-Products

A couple of "theories": Furrion stuff is too cheaply made even for Lippert or Lippert is too cheap, even for Furrion.... Both are "low bid marketers to the RV industry and Keystone advertises that they buy from both "in quantities large enough to achieve a lower cost savings"...

So..... :hide:

[sourdough]

About 5 years ago, Furrion and Lippert announced a "distribution partnership" giving Lippert some influence over Furrion products and development. Last year, the CEO of Furrion announced that on 1-1-20, Furrion would resume distribution and development of it's products. So, the "marriage was short lived".... https://www.businesswire.com/news/home/20190823005345/en/Lippert-Components-and-Furrion-Announce-Transition-Plan-for-Distribution-of-Furrion-Products

A couple of "theories": Furrion stuff is too cheaply made even for Lippert or Lippert is too cheap, even for Furrion.... Both are "low bid marketers to the RV industry and Keystone advertises that they buy from both "in quantities large enough to achieve a lower cost savings"...

So..... :hide:


NOW we can say cheap!!! And ain't it so. :lol::lol:

[HDroadglide]

I had the same thing happen on my 2020 Raptor they replaced it and 3 months later keystone had a recall on that antenna and now i have a dome antenna.
The wing part blew off and the base was still there.
Contact Keystone Direct.

[cmiller2228]

I had Camping world do my antenna recall and now I have no signal at all. The worst recall ever put a win gaurd 360 not the 360 + on my 2020 Raptor 426 and now zero signal on the radio and TV. Terrible and Camping world will not respond to this.

[JDDilly]

That is exactly what I thought. I was doing the install myself, so I put the 360 on my daughter's camper and got a 360+ for ours. We are going to start going south in the winter and wanted to have the cell/internet ability in ours. The 360 made a huge difference for their reception. I have not installed on ours yet, so not sure on the reception.

[Camping family]

That is exactly what I thought. I was doing the install myself, so I put the 360 on my daughter's camper and got a 360+ for ours. We are going to start going south in the winter and wanted to have the cell/internet ability in ours. The 360 made a huge difference for their reception. I have not installed on ours yet, so not sure on the reception.

Mine was replace with the 360 also; however, what they do is leave the part of the antenna on the roof so you can still add a furrion router. Problem with that is the plan is expensive. With the 360 + they say you can buy the router then purchase a SIM card from att or Verizon and if you have a plan with them all you need to do is pay the 10.00 to add it to your phone plan; however, I have yet to get anyone at att to confirm this. Each time I talk to someone they are telling me I have to add a plan and buy there router.

[doninbcs]

I have a 2020 Laredo 5th wheel and the factory said my VIN does not fall under the recall that does not make sense to me

[JDDilly]

From what I understand, it was only a batch of antennas that had an issue. They know what units got the bad antennas.