Furnace doesn't work

[GilaElkHunter]

Hello:
New here, and have a brand new High Country 310RE. We picked it up in Denver first part of June was 90 degrees when tech did the walk through with us, so we didn't run the furnace. We left Denver and went to see MT. Rushmore in SD. Temps were low thirties in the mornings. We tried to use the furnace and it does nothing. Fan doesn't come on nothing have tried everything I can think of, nothing. When I opened the outside cover to the furnace there is a white plug with a red, black, and two blue wires not connected and also a black, and two red wires also not connected to anything.
I was wondering if there is something missing (control board) or something?
Could someone please take a picture of theirs and post so I can see if something is missing? Any help will be appreciated

[chuckster57]

Welcome to the forum!!

Sorry but it sounds like the selling dealer delivered a unit with missing parts. Shame on them as it should have been caught at PDI before delivery. Did they do it on purpose? I hate to say it but it is a possibility. Your missing some wiring and probably the control board. I would contact the selling dealer as soon as possible by Email and include pictures.

Email will give you a “paper trail” if things get sketchy. Let us know what the dealership says.

[GilaElkHunter]

I have contacted the dealer with a whole list of things that need attention on this thing. They keep telling me to bring it in, that is 700 miles from home. I can't just bring it in. They will not even reply to emails or return phone calls now. They are a large dealership with multiple locations, one being about 200 miles from home, but I am so pissed at them I don't even want to go there. I think there is another Keystone dealer a little closer (about 150 miles) that I might try their service dept.

[chuckster57]

I am very sorry your getting the brush off. Be very “diplomatic” when you contact another dealer as they are under NO OBLIGATION to work on your unit. Sad fact is RV dealerships aren’t like Auto dealerships. The RV dealer decides what brands and models they sell, with the only restriction being geographical.

Keep us in the loop and we will try to help you as best we can. If you Email the selling dealer again make sure you check the settings that send you a confirmation of delivery. It sounds like it’s going to be an uphill battle, I truly wish you a fast resolution with a different dealership.

I am extremely lucky to work at a dealership that prides itself in “putting out” fires, and we have the Yelp reviews to prove it.

[GilaElkHunter]

Thanks for the encouragement Chuckster. I have been in email contact with a Keystone rep. who said he would let me know a Keystone service center to take it to.

[GilaElkHunter]

I have been looking at pictures online of furnaces like mine and it looks like the circuit board is missing.

[JRTJH]

I'm going to throw this out with absolutely NO proof that it might have happened, but....

If there was a trailer that the dealer was trying to get ready for delivery or if there was an angry customer sitting in the sales room (making new customers uncomfortable by complaining too loudly) the dealership may have taken the control board from your trailer to install in the angry customer's trailer and then "forgot to replace it when the new one came in" or they may have even completely forgotten to order a replacement and when they delivered your trailer, never even checked to see if the furnace worked (summer time delivery) and no documentation that the control board had been removed.....

So, you wound up with a furnace missing parts that were cannibalized for another trailer and never replaced.....

As I said, it's not what "did" happen, but what "may have" happened.... In any case, it's not what "should have happened" !!!!!

[chuckster57]

We “rob” parts to get a unit “over the curb” but even this week in 103 degree weather, I ran the furnace in a 2019 Reflection to verify operation prior to delivery.

I only say that to reinforce that it should have been discovered at PDI. Our “main” store takes parts off, doesn’t order replacements and then sends the unit to us as a sold unit a LOT of times.

[GilaElkHunter]

Yeah I told the wife the exact thing a few minutes ago... That the service dept. robbed it for someone else and didn't replace it. I had to fix the hot water heater, it didn't work on elect. that was the easy one, they never plugged it in.

[rjsurfer]

My furnace failed early on in my new Cougar, circuit board failure. The dealer said there is service write up from Dometic about a wiring issue.

Maybe they "needed" your circuit board more than you needed it.

Ron W.

[chuckster57]

My furnace failed early on in my new Cougar, circuit board failure. The dealer said there is service write up from Dometic about a wiring issue.



Maybe they "needed" your circuit board more than you needed it.



Ron W.

I’d like to see the TSB if there is one.

[GilaElkHunter]

Yeah I guess someone needed it, apparently they didn't think I ever would.
I have been searching around the net and youtube and I now know for sure that is the problem, there definitely is not a circuit board in there.

[markjamestx]

This thread doesn't sound very encouraging but needed to get my question out there. Camped now at Glacier NP, and our furnace will not ignite. Fan runs and the pilot continually tries to ignited. Been on the road now for 3 weeks and have used the furnace several mornings. Checked fuses, plenty of propane (grille and stove top burn fine). Our TT is a 2017 Bullet Premier 31BKPR.

Anyone out there have any experience with this issue? Appreciate any ideas

[Bazowie]

I dont think that furnaces work very well regardless, I put aluminum tape on every seam and spot where I thought air would escape and the air flow still sucks. I have found using a Big Buddy is the answer for me.

[Happy Dad]

If you have the iN-Command system check this thread as a possible reason your furnace isn't working.


http://www.keystoneforums.com/forums/showthread.php?t=35941

[travelin texans]

I dont think that furnaces work very well regardless, I put aluminum tape on every seam and spot where I thought air would escape and the air flow still sucks. I have found using a Big Buddy is the answer for me.

Holy hot air Batman! We had a couple 40' 5th wheels both had 2 acs & only wish those acs would've cooled as well as those little furnaces heated, you could cook meat inside after it ran a few minutes before it shut off.
Check the intake/exhaust tubes outside on the furnace, wasp & mud daubers love to take up residence in there preventing the furnace to operate.

[GilaElkHunter]

Yeah I guess someone needed it, apparently they didn't think I ever would.
I have been searching around the net and youtube and I now know for sure that is the problem, there definitely is not a circuit board in there.

After countless calls to the dealer and being told to call Keystone, and Keystone saying call the dealer, I might just be getting a circuit board shipped to me. I will believe it when I have it in my hands.

[markjamestx]

THE FIX: Removed the wood return air grille beneath the fridge, checked the propane tank(s), breaker, fuses and then found an on/reset switch near the outside wall on top of the furnace. Turned the thermostat off, had the DW turn it back on while I reached back under the fridge and held the reset side of the switch down. Had to use a flash light and a mirror to determine what was off, and what was reset. It worked, came on with nice warm air.

[Roscommon48]

We are all holding our breath....what is the latest on your furance?



we always try to use the fireplace and always have a quiet electric heater...furance is too loud anyway.



You could have tried to get a mobile rv repair service there and have it authorized for payment by keystone...we've done that.


But, welcome to the issues we all have when we buy a trailer a long way from home or traveling long distances.

[DHred]

Unfortunately dealers rob parts all the time. Manufacturers are so slow at shipping parts they have no choice. We walked away from one unit we had intended to purchase because it looked like a spare parts supplier.

[S&D--Forever]

Our 2019 Cougar had a Sail Switch failure. Dealer said it’s a huge issue and may turn into a recall issue. Had the same symptoms that you are experiencing. Good luck.

[fordmd]

I'm going to throw this out with absolutely NO proof that it might have happened, but....

If there was a trailer that the dealer was trying to get ready for delivery or if there was an angry customer sitting in the sales room (making new customers uncomfortable by complaining too loudly) the dealership may have taken the control board from your trailer to install in the angry customer's trailer and then "forgot to replace it when the new one came in" or they may have even completely forgotten to order a replacement and when they delivered your trailer, never even checked to see if the furnace worked (summer time delivery) and no documentation that the control board had been removed.....

So, you wound up with a furnace missing parts that were cannibalized for another trailer and never replaced.....

As I said, it's not what "did" happen, but what "may have" happened.... In any case, it's not what "should have happened" !!!!!
That’s a real possibility. I was a tech at a ford dealership. If we had a warranty concern for a vehicle and needed a part that was going to take a while to get, wed rob one from a vehicle sales lot. So if they were trying to fix a trailer with a problem, that unit may have been the source of a “known good part”.

[skmct]

I have had problems along way from home. Airconditioer replaced and so on. I have had very good luck with Mobil rv service people. The air conditioner and other things have been replaced or repaired and covered by the warranty. You just have to be sure they are reps for the product manufacturer. You will also have to pay their service call fee which as ranged from fifty to one hundred bucks.I think it's well worth the price. They come to you right where you sit. I am not pushing any one service but it has been hassle free for me.me
.

[LHaven]

Our 2019 Cougar had a Sail Switch failure. Dealer said it’s a huge issue and may turn into a recall issue. Had the same symptoms that you are experiencing. Good luck.

If your sail switch is fouled with construction debris (sawdust, styro), you will get the same behavior -- the fan will come on for 30 seconds or so and then just shut off again. This happened to our own 2019 Cougar shortly after purchase, and took the dealer forever to repair (waiting for warranty authorization among other delays).

[Laredo250RL]

I have bought a few trailers out of state. I have found an RV Repair place that is not a dealer and who will work with the Factory for warranty repairs. Way more convenient (closer to home) and more attention to my work. The factory works with this repair shop because they do not sell RV's, so there is no sales competition or conflict. Just offering as a possibility vs. going to your local Keystone dealer who may not want to work on your rig purchased in another state.