Another Fuzion/Keystone nightmare

[Bkeadle]

We purchased our 2017 Fuzion 369 and we were so excited. Oh my, what cheap workmanship! A couple trips and screws are popping out all over the exterior, screws coming out of the wall in the garage holding the diamond plate to the wall (screws in plyboard and no backing), folding legs on beds in garage very cheap and weak......so on and so on. After a year of searching for a water leak, which we eventually found, and our coach was at the shop more than our house...… we started using it a bit. Now we find out we better not try dry camping if hot out... onan 5500.... nothing but trouble when hot out. we have new fuzion 369 toyhauler. I am convinced it is possessed and I would never purchase another Keystone product. Now, after speaking with the Cummins Tech, I learn that the placement of the generator and no really good "fresh" air, it overheats very easily. So much for trying to dry camp with our toyhauler. It just gets better every day.

would never recommend a keystone

[sourdough]

That's a very broad swath to paint when you have a Fuzion and Keystone makes a myriad of brands/models.....most by the way with happy owners. Many of the items you mention should have been found on your walk thru or a PDI. The units are built as they are; everyone knows you need to look at them. As I've said always; look, touch, investigate and be sure and make sure everything works before you buy. If not, it's really not the manufacturers fault. Not defending Keystone, but there are lots of things at play when someone decides to buy an RV, thinks they are getting this or that, doesn't take the time to study up or investigate, everything looks cool and new, genny sounds great etc. When you looked at the trailer and the genny, did you note how it was vented? Just saying a person has to be observant and aware of all the nuances of an RV and what is involved. These things cost some money, but, nothing like a quality S&B house. It IS a huge inconvenience, and can make folks unhappy, but, we all just have to be extremely aware while doing our due diligence. I'm sorry you're having problems, but Keystone is the best selling brand out there so they must be doing something right....including having the best floorplans in existence IMO. YMMV

[Bkeadle]

Such a helpful reply to my post! "Many of the items you mention should have been found on your walk thru or a PDI" Guess you didnt read my post... One year trying to find water leaks! How could we find that in a walk thru? Screws coming out of the walls,,,,again i ask, how would we find that in a brand new trailer? The generator failing, AFTER 11 hours! To be a little like you (A smart ***) HOW COULD I FIND THAT BY "Touching my trailer on the walk thru"?

Though i probably hurt your Keystone-loving-feelings, I was just sharing a little about my experience which has not been a good one,

You must wirk for keystone and i appologize for referencing your company. My complaint is because Craftsnanship has definitly gone down ... and that is my little opinion.

[PARAPTOR]

I feel these RV manufacturers have similar production issues (Quality). I feel these manufacturers rely on the dealers/customers (PDI) to catch many issues missed at the factory. That is why a intensive inspection is a must prior to signing and taking it off the lot. Basically we are dealing with a house in a constant Tornado and Earth Quake. Have not heard of many if any complaints about Onan over heating due to location in the rig. Hope you get all your issues resolved

[MrEnto]

I feel like these trailers are slapped together with absolutely no pride in craftsmanship. Take off any panel and you’ll find saw dust, hole saw discards and other stuff that should have been cleaned up during manufacturing. During my walk through, I got so disgusted at the service texh’s Hack fixes for issues I pointed out to him that I chose to leave and deal with it myself. After a year of working with the dealer on replacing a window that wouldn’t open, I sent an email to Keystone and they didn’t even reply. Shameful customer service in my experience. As for the comments about a thorough walk through, I think it’s unfair to assume the majority of people have the skills to do a decent inspection while taking delivery of a “house on wheels” in the few hours time you may be given. Not to mention a first time rv buyer. I think we probably all paid a hefty sum for some sort of Dealer Set Up.

[sourdough]

Bkeadle, I'm sorry if I offended you; it was not intentional. My reply was not helpful because you didn't ask for help, just observational as yours was.

Quite honestly, screws coming loose just happen in an RV. Unless I'm the only person that has ever experienced it, I would bet a good number of folks on this and any other RV forum have had the same issue (at least I've read lots of posts about it). It's not the end of the world, and happens to the best of them. Generator placement, no venting, "cheap and weak" folding legs on the beds etc. - those could have/should have been noted on the walk thru. You don't say what the water leak was so don't know but they happen as well.

Not trying to be a smarta$$ or belittle your efforts. I missed/forgot stuff on my walk thru and, it was "tedious" - every time something came up that I had overlooked I kicked "myself" in the butt because I was lax. I didn't blame Keystone/Jayco/Forest River et al because I KNOW what they build and what to expect - not much. It is unfortunate but that is the nature of the beast. And yes, it can be a daunting task to do a thorough walk thru, especially if you don't know what you are looking for, or even what you are looking at. Even with the PDI checklist you can miss stuff.

I don't work for Keystone and I don't actually have "Keystone-loving-feelings" per se; I do like my trailer even though I've had, apparently, as much or more trouble with it than yours. I'm sorry you've had issues and hope you get them all resolved to your satisfaction so that you can hopefully enjoy your trailer one of these days. Good luck.

[ctbruce]

I have a '16 Impact 312. Everything has worked on it from the gitgo. I think that there a lot more trailers like this than bad ones. I'm not trying to discredit anyone or downplay your troubles but the squeaky wheel gets the grease. No need to write about great experiences.

[roadglide]

I feel for but Thor industry owns most rv names on the market , l think there all close to having no quality control . My dealer is a box of rocks and had to fix adjust and tighte screws my self . I have 30 k or more miles on my 311 impact and I'm thankful It didn't come with the whistle and bell's of the bigger fusion. I have had my keystone in some wild areas and to make it better for me it has become my hobby .

[twvette]

I hear yeah, the list of issues and things just not done right on mine is so long too. Almost every trip I am fixing something and I am ordering stuff now for my next trip. Luckily nothing extremely major yet but for the price point just not right. Not my first rig and this one has been the biggest headache, but am very close to getting it all right I think.

[AbHDToyHauler]

I bought my 2013 Fuzion used. I am sure the previous owner went through and fixed whatever cropped up but I have no way of knowing. As for us, well yes we have had to fix a few things (some self inflicted) and yes there are loose screws occaisionally but our Onan Generator has worked great so far. we are very happy with the unit so far. However I do understand the frustration especially when you buy new and pay top dollar for something. Someone once said. "Once you understand that everytime you take your RV out on the road it goes through what can only be described as an Earthquake, you will appreciate why some things get loose !" . I had to agree with that assessment. I don't think my real house would fare much better if towed down the road. Just my thoughts. Sorry for all your troubles.

[trueweb]

Half of your issue was with the Onan generator. This has been a known problem on many brands of 5th wheels with this unit. You really need to have a fan pointed under the generator to move the hot exhaust air out, especially when: it's hot, the front-end is low, there is no breeze.

[whcarr]

We have 2017 371, the lack of quality is appalling. A year an a half in still finding poor quality issues, but after visiting with other campers I think they are all built as cheaply as possible. As for the walk thru it's hard to fix what you can't see.

[Wiilldd1]

I understand what you are going through. Purchased a 2520 last month.
This is my first travel trailer and am new to this. Have taken it to Idaho, then Texas, and currently in Wyoming. Picked it up from the dealer and the ambient temp was over 100. The walk through person said they do not operate the hot water heater or heater because of the heat. The hot water heater has not worked from the start. figured it out in Idaho. My bad.
The bedroom door came out of the roof. all the screws pulled out. they were not bolted to any support, just the roof paneling.
The screws around the blinds are falling out. the sheet metal screws outside are also coming out. have to constantly tighten them.
Taking it back to the dealer in August so they can fix these problems.
The workmanship on these is pathetic. Do they expect us to just park them and not take them anywhere?
Of course someone will say you should have inspected it. I have a better idea, why not just put a little effort into building these with a little quality! Maybe that is too much to ask for.

[sourdough]

I understand what you are going through. Purchased a 2520 last month.
This is my first travel trailer and am new to this. Have taken it to Idaho, then Texas, and currently in Wyoming. Picked it up from the dealer and the ambient temp was over 100. The walk through person said they do not operate the hot water heater or heater because of the heat. The hot water heater has not worked from the start. figured it out in Idaho. My bad.
The bedroom door came out of the roof. all the screws pulled out. they were not bolted to any support, just the roof paneling.
The screws around the blinds are falling out. the sheet metal screws outside are also coming out. have to constantly tighten them.
Taking it back to the dealer in August so they can fix these problems.
The workmanship on these is pathetic. Do they expect us to just park them and not take them anywhere?
Of course someone will say you should have inspected it. I have a better idea, why not just put a little effort into building these with a little quality! Maybe that is too much to ask for.

These things come with problems unless you are lucky. Screws coming loose...that trailer is riding in an earthquake every mile you drive it and the fasteners they use are to get if off the assembly line...known problem. Loose screws...they will.

As a first time RV owner I understand this is all crazy if you never did due diligence. My first trip with this trailer I lost the passenger fender in less than 42 miles....after it had been to the dealership to "fix". Another 50 miles and the other side was flying in the wind.....I stopped, removed it and put it inside the trailer. Upon arrival at my destination 5 hrs. away the skirting on one side had come loose and was flopping in the wind. The end of the world? No. At the time I was miffed but, I've had other trailers and there is always "something". And, to put it in perspective, in the realm of toys, my boats were so much more problematic and expensive.

The screws are going to keep coming loose. Your dealer will find a cheap, quick way to get you out. You need to search this forum on loose screws, missing screws and you will find a plethora of information on how to fix that....and YOU will need to do that to make it right. HWH, should have been checked by the dealer, then by you. I understand one or both might not have done it, but for sure the dealer should have. Not having hot water is an inconvenience, I spent decades camping without it. It is however, a big disappointment in a new trailer.

I, and others, have posted on why you don't get a perfect trailer. You can do a search on that. In the meantime realize your issues aren't the end of the world and minor. Most would fix them themselves simply because they don't want to leave their trailer at the dealer for weeks/months. Not a put down, not good news, but simply the way RV ownership goes. I wish you luck in getting everything that you feel is faulty fixed.

[chuckster57]

I understand what you are going through. Purchased a 2520 last month.
This is my first travel trailer and am new to this. Have taken it to Idaho, then Texas, and currently in Wyoming. Picked it up from the dealer and the ambient temp was over 100. The walk through person said they do not operate the hot water heater or heater because of the heat. The hot water heater has not worked from the start. figured it out in Idaho. My bad.
The bedroom door came out of the roof. all the screws pulled out. they were not bolted to any support, just the roof paneling.
The screws around the blinds are falling out. the sheet metal screws outside are also coming out. have to constantly tighten them.
Taking it back to the dealer in August so they can fix these problems.
The workmanship on these is pathetic. Do they expect us to just park them and not take them anywhere?
Of course someone will say you should have inspected it. I have a better idea, why not just put a little effort into building these with a little quality! Maybe that is too much to ask for.
Right now, the RV industry can’t keep up with demand. That said, many issues/problems can be dealt with or fixed before the buyer ever sees it if a proper PDI is done. Trust me when I say from the $15,000.00 entry level to the $450,000.00 mid range ( yeah 1/2 million is only mid level) units come from the factory with issues. Some more than others and how the dealer addresses them is crucial. Is Keystone the worst? Not by a long shot. Are they the best? No but they could be better. Walkthroughs can be short or long and again if your dealer is de cent they will allow you the time to inspect everything. The unfortunate reality is there are many shady dealers and not enough QUALIFIED techs to go around. I hope you get all your issues taken care of and remember we call them RV’s for a reason:
RV- Repair vehicle.

[John&Genny]

The biggest problem is the RV industry itself and how they pay their workers. Most RV manufacturing companies pay by the “piece”. The more RV’s an employee puts out the line, they more they get paid. A practice many other manufacturers have abandoned because of the poor quality it produces. And because of this, most employees work themselves extremely hard just to make a decent wage, often to the point of exhaustion every day in plant floors that have no air conditioning. The turnover rate in many RV plants is 100%, which means basically no pride in workmanship for a particular line.

Combine this with the explosive growth in RV sales over the last few years, and you can see why we are getting RV’s that are in poor shape right off the floor. I’m not sure what it will take to change this, but if the RV companies start paying a decent hourly wage will we be willing to pay the inevitable cost increase?

Anyway, sorry you have had such poor luck on your RV, and hope you can get most of them resolved soon.

[Wiilldd1]

Thanks for the replys everyone.

This helps me understand the quality issues.

If I ever buy a new one again, I will make sure to do the initial inspection and plan a long trip. The trip should point out the issues and will than take it back to the dealer to fix what was missed/faulted during the trip.

Glad to hear it was not a lemon, but an industry issue. I will make upgrades and repairs of best possible solutions.

This forum sure helps us Newbies!

[wiredgeorge]

The positive about owning a Keystone is that in about 6 months of use, you will certified as an RV tech after fixing everything in the trailer at least once. Then you can get a job as an RV tech and make a fantastic income! By an old 2002 Cougar and you get a masters in RV tech in only 3 months or 3 camping trips, whichever comes first!

You might be afraid to jump into the repairs needed but I have heard some true horror stories about the length of time that a dealership hangs onto a trailer and horror stories about warranty repairs being authorized by Keystone so... well start working on your bachelor's degree in RV tech! hehhehehe

[sourdough]

The positive about owning a Keystone is that in about 6 months of use, you will certified as an RV tech after fixing everything in the trailer at least once. Then you can get a job as an RV tech and make a fantastic income! By an old 2002 Cougar and you get a masters in RV tech in only 3 months or 3 camping trips, whichever comes first!

You might be afraid to jump into the repairs needed but I have heard some true horror stories about the length of time that a dealership hangs onto a trailer and horror stories about warranty repairs being authorized by Keystone so... well start working on your bachelor's degree in RV tech! hehhehehe


There is something to be said for your thoughts. It is beneficial for anyone to "dig in" and figure out their trailer. Depending on a dealer, and/or, Keystone can lead to some unhappiness at times.

When I was having my slides redone there was a very nice motorhome in one of the bays. The SM took me to it to show what it would be like to remove my slides to replace the bottoms - HOLY COW!! The entire kitchen was dismantled; appliances, appliance parts, laid all over the shop floor with the slide partially dismantled. He said "they were waiting on parts that had been ordered". I drove by the bay about a month later doing "something" and saw that motorhome still in the bay, still dismantled. Out of curiosity I went in to see the SM and asked him about it. He said the parts had been ordered long ago but were backordered. So the wait went on for the owner.

Just an extreme example of the dealer doing things as best they could and an issue just popping up. Many times that happens when you insist on just dropping it off for something you could fix, or need to replace something, and find that it will be backordered. At least you could continue on using the RV (hopefully) while you waited without it being held up, dismantled, while piece parts disappeared, waiting on a "backordered" part.

Oh! I don't think I've graduated to a fully certified RV tech, but I think I've about completed my "associates" training. :) :)

[Kim]

Ive had my 2018 Fuzion 371 for 9 months and Ive tightened door hinges, screws and replaced a hydraulic line because it developed a pinhole from the screw it was laying on among various things that I have encountered.
Ive had this thing down some hellacious dirt roads and some things are bound to come loose. Think of a horse drawn wagon in the western movies.
Am I going to swear off Keystone products?
Nope.
I actually looked at several others prior to buying my Fuzion.
There is NO perfect RV unless you build it yourself.
Every single RV out there WILL have issues of some kind.

[DonnieBlitz]

Well we stayed at the dealers lot 4 days to get things squared away. Dealer took good care of us. Should the pre- inspection been done right in the first place by thee dealers rep we wouldn't have had to stay. But no one is perfect and they made things right! If you got the 7 year service plan like we did your in good shape if not you better find everything out the first year.

[thiswebs4u]

Problem #1 with the Onan generator is we are already above 5000 ft, I am in in Bailey, Colorado. The Generator comes with the low altitude carb. I asked about that and they told me it run fine at the factory so it is my problem now. I guess I will get the high altitude card as I am 8200 ft at the house. Camping we are around 10k, I did have it running but have to start it manually. I will try the fan idea, what fans work well?

[roadglide]

Well we stayed at the dealers lot 4 days to get things squared away. Dealer took good care of us. Should the pre- inspection been done right in the first place by thee dealers rep we wouldn't have had to stay. But no one is perfect and they made things right! If you got the 7 year service plan like we did your in good shape if not you better find everything out the first year.

I like the idea knowing the 7 year plan will take care of issues out of warranty. What plane have you got ?

[stolly23]

So many of these posts popping up with the 2018/19 half ton series 5th wheels. It really makes my blood boil how poorly these things are put together. My brand new 2019 has been to the dealership more times than campgrounds. My dealers service manager has been great getting me in asap. But, jesus, No other camper that I have owned was put together this poorly. After one trip I had trim falling apart everywhere. I get that they take a beating while in tow, but again, my other two went on the same trips and nothing ever falling apart. My windows leaking, outdoor kitchen door gasket leaking, all of my plumbing leaking I don't think I would have found on my walkthrough. But, there were several things that I found when looking at campers with the salesman. Those things were fixed before my walkthrough. No way I would have found out about my ac issues unless I stayed another 4 hours the day I picked it up. No way I would have known that my fridge won't cool on propane unless I stayed another 4 hours. The day I picked up my $45K poorly constructed camper I spent 6 hours there. They were closing as I was walking out the door. I would never have known that my moulding all over the camper would have falling apart after on trip during my walkthrough. Now, I know most of these things will be fixed. BUT, c'mon, there has got to be a way to make Keystone more accountable about the product that they are putting out. And I can guarantee, that in a year or two I will have delamination due to a leak somewhere that I did not pick up on in my walkthrough. Or even worse water damage on the inside worse than I experienced on my first trip. Just venting, never gone through anything like this before, and hearing all of these stories fuels my fire. Hopefully soon I will be able to enjoy this thing without the stress it has caused me over the last 4 weeks.

[JRTJH]

So many of these posts popping up with the 2018/19 half ton series 5th wheels. It really makes my blood boil how poorly these things are put together. My brand new 2019 has been to the dealership more times than campgrounds. My dealers service manager has been great getting me in asap. But, jesus, No other camper that I have owned was put together this poorly. After one trip I had trim falling apart everywhere. I get that they take a beating while in tow, but again, my other two went on the same trips and nothing ever falling apart. My windows leaking, outdoor kitchen door gasket leaking, all of my plumbing leaking I don't think I would have found on my walkthrough. But, there were several things that I found when looking at campers with the salesman. Those things were fixed before my walkthrough. No way I would have found out about my ac issues unless I stayed another 4 hours the day I picked it up. No way I would have known that my fridge won't cool on propane unless I stayed another 4 hours. The day I picked up my $45K poorly constructed camper I spent 6 hours there. They were closing as I was walking out the door. I would never have known that my moulding all over the camper would have falling apart after on trip during my walkthrough. Now, I know most of these things will be fixed. BUT, c'mon, there has got to be a way to make Keystone more accountable about the product that they are putting out. And I can guarantee, that in a year or two I will have delamination due to a leak somewhere that I did not pick up on in my walkthrough. Or even worse water damage on the inside worse than I experienced on my first trip. Just venting, never gone through anything like this before, and hearing all of these stories fuels my fire. Hopefully soon I will be able to enjoy this thing without the stress it has caused me over the last 4 weeks.

A few things you might consider:

1. The trailer was towed from Goshen, IN to your dealer's lot, approximately 750 miles before you bought it. If, after one short tow, the molding was falling off the walls, either it's a second time it fell and the dealer had already INCORRECTLY repaired it once or something happened on your "short tow". Either way, whether the dealer repaired it incorrectly or something else happened, it's not "a Keystone did it wrong" problem.

2. If your refrigerator works on 120 VAC but not on propane, the venting/installation has to be correct, so unless there is a problem with the propane plumbing (gas line to the refrigerator), it's a Dometic issue, not a Keystone issue. Either way, the dealer (not Keystone) should have found and repaired the problem before you ever picked up the trailer.

3. Leaks in the roofing, in the windows and in the doors should not happen, however it is a "joint responsibility" between the dealer and the owner to maintain sealant on the joints and the window/door installations. Towing any trailer will cause twisting/bending/vibrations that loosen seals and allow water intrusion. The same windows, doors, roof membrane, moldings and assembly/construction techniques are used by Keystone and all other manufacturers (industry standard). Since they all use the same assembly techniques and components, it becomes a maintenance issue, not a construction issue.

4. If, as you say, "all of the plumbing is leaking", it sure seems that your dealer did not do an adequate PDI before you accepted delivery. While Keystone "should have built it correctly" there is a "SHARED RESPONSIBILTY" in that the dealer was obligated to run water through the system and verify no leaks BEFORE YOU WALKED INTO THE UNIT... Apparently that didn't happen, again, your dealer let you down.

While some problems do occur, to paint "all Keystone RV's" as junk because your $45,000 trailer doesn't meet your expectations, is not an accurate portrayal of the entire picture. There are thousands, tens of thousands of Keystone trailers manufactured every year that are sold to satisfied owners who never return to the dealer for repairs.

Not every Keystone trailer is "junk" and not every owner has your problems. I do hope you get your issues resolved, but from what you've posted, much of the responsibility for your dis-satisfaction rests with your dealer, not with Keystone.

[wiredgeorge]

That's a very broad swath to paint when you have a Fuzion and Keystone makes a myriad of brands/models.....most by the way with happy owners. Many of the items you mention should have been found on your walk thru or a PDI. The units are built as they are; everyone knows you need to look at them. As I've said always; look, touch, investigate and be sure and make sure everything works before you buy. If not, it's really not the manufacturers fault. Not defending Keystone, but there are lots of things at play when someone decides to buy an RV, thinks they are getting this or that, doesn't take the time to study up or investigate, everything looks cool and new, genny sounds great etc. When you looked at the trailer and the genny, did you note how it was vented? Just saying a person has to be observant and aware of all the nuances of an RV and what is involved. These things cost some money, but, nothing like a quality S&B house. It IS a huge inconvenience, and can make folks unhappy, but, we all just have to be extremely aware while doing our due diligence. I'm sorry you're having problems, but Keystone is the best selling brand out there so they must be doing something right....including having the best floorplans in existence IMO. YMMV


Not sure what to tell the unhappy owner except many of the parts used in a Keystone are made by vendors and used in all RVs regardless of make.

I am curious as to how an Onan generator could be made safe to operate in a box inside the trailer. I have never had an on-board generator and wonder if I could build a box in a pass through and vent it somehow and make it safe. Doesn't seem like I could. If memory serves (from pictures), the on-board generator sits in a box lined with foil insulation. I have a noisy Champion dual fuel (propane/gas) and if I recall it is 3800W running but that thing has labels on it to keep it 5 feet from anything on the planet except the ground when running.... did I say it was kind of noisy? Has anyone ever retrofitted a non-Onan generator to an RV?

Oh, and OP, sorry for your issues... next time buy a 2002 Cougar and learn the inner secrets of RV maintenance and repair right from the get-go. :banghead::banghead:

[tjkarch60]

In July 2018, I bought a 2019 Hideout 21FQWE from BYoung RV in Portland, OR. It is a great size and layout for myself (single right now) and the price was $18,000.
It is kind of a bare bones trailer without a slideout or many bells and whistles, but does have a built in vac, gas range and oven, separate fridge and freezer and a lot of counter space in the kitchen and bathroom. I like that there is not a lot to go wrong with it and has a 60gal freshwater and 30lb x2, propane tanks, as I like to dry camp.
The built quality is actually not bad, though you can tell is was built quickly. Maybe my dealer caught all the goofs and I got lucky.
Everything works as it should and I've been doing A LOT of personalization to it.
The biggest so far is adding underbelly insulation and coroplast because this model didn't come with it and it just makes sense to do it. I know without the underbelly being heated, extreme cold could cause problems, but on the coast it rarely dips below freezing for more than a couple of days.
I've also added wiring for reading lights and added backup led floodlights.

In my opinion I would have to say I bought a 90% completed trailer. The factory did the 90% and I get to add my 10% to finish it off like I want.

PS, I sold the queen short mattress for $10 and put in a 10in Zinus memory foam mattress that is stupidly comfortable! Amazon for $248 delivered with tax.

[mcomeaux]

I find things with mine and to save the frustration and an advil moment I fix it.
Generally its a lot better quality repair and I'm much happier...

[naswat]

I have the same unit but one year newer. No issue with he generator and I live in south Florida. However I discovered some of the same issues you have. The stereo face on the TV was falling out when it was delivered to Florida and the gas pump and hose compartment came completely unscrewed from the body. I looked underneath and it was not even screwed to any mounting area. Rather than have them take it back I fabricated and aluminum brace and re mounted it myself. Now this is the strongest part of the lower skirt. I expected these issues based on my research. Overall I have had pretty good luck with it and for a toy hauler it is build pretty good...They need a fit and finish department before these go out....

[wifi_guy]

They simply can’t make these things fast enough. If you guys lookup Bigtruckbigrv’s YouTube post on RV’s he puts a good perspective on them.

[JimMach1]

Without being a pain we have had issues with ours as well. That being said this is our 4th 5er we have learned to fix things ourselves. Screws come out fact of life you fix it and move on. Our refrigerator didn’t cool several times found out how to adjust the thermostat in it . I walk around the outside at each stop to check things out. These things are subject to rough roads extreme conditions and the such. I think I’ve stated as well as others too Repair minor issues yourself. We camp with a group at home when not on the road we all get together and help each other out with issues. We also had a propane door that opened itself 4 times in 300 miles what a pain found out factory put latch on backwards turned it around and no issues now. Campers are build by humans and we all error. Just my take on things we have bought 2 new ones and probably will buy another. Cougar being the best thus far.

[42FOUNTAIN]

Heat seems to be a major factor in generator issues. My first few trips running 1 AC from Va. to South Carolina went well . Was in May ,OSA at 80 degrees. Towing getting hung in traffic will trip breaker. Had to pull off enclosed cover on Onan last 2 trips only traveling 100 miles to keep breaker on . The Onan needs more outside air from a side source in stead of bottom to bottom recirculating the air. Working on running another vent to compartment. No trips with cover off but compartment gets "hot" .

[Supershane69]

Just got my Fuzion 369 in August and already have a water leak in wardrobe slide and another leak in bathroom next to shower. The ramp door is hard to close and i can see light coming in across the top. trim piece in slide is bent and aluminum trim piece in wardrobe slide is bent. This is my first 5th wheel and I guess I should've done a better walk through on it before I took delivery. Oh ya the frisbee antenna flew off somewhere by Sturgis on the way home.

I guess i should've caught afew of these items but the water leaks and the antenna you cant catch that on a PDI inspection.

I will find out how well Keystone treats me on this warranty cause I'm gonna request all new parts for this. I still have no idea where the water is coming in on the slide or bathroom.

The quality control guys at keystone need to kick there seeing eye dogs cause they are lying to them.

[DonnieBlitz]

I like the idea knowing the 7 year plan will take care of issues out of warranty. What plane have you got ?

We have a service plan that the Dealer was selling. It is good at any certified repair company for whatever is being repaired. If you want I can look it up. Basically the repair shop calls a 1 800 number to ok the work and all we pay then is 100 dollars.