Furrion LPG Oven

[Mick 1836]

We bought our brand new 2018 Keystone Alpine 3500 RL in February and it is fitted with a Furrion gas oven I believe model FSR122SS.


Last night whilst cooking dinner my wife noted that something had happened to the glass display panel and although still in one piece looks like it has shattered.


Has any other owner had a similar problem?

[Mick 1836]

Lots of viewing to this thread but no replies, could I be the first Alpine / Furrion oven owner that this has happened to?

[JRTJH]

Furrion appliances are relatively new in the RV market, at least in Keystone RV's. They are in the "upper brand series" and not in the "entry level" or "mid level" trailers, so they just aren't as prevalent as other brands. So not many members (by population) have Furrion appliances, and those who do, apparently have not had any experience with this type of problem. Trust me when I say that the typical member here isn't "shy" about posting complaints, so it seems this is not a frequent problem, if anyone has even seen this before.

I've never seen (or heard of) broken glass panels like you describe. That doesn't, by any means, infer that it's never happened, just that I have never seen it.

You might want to email Furrion with the photos and see what they say. I'd guess your trailer is still in warranty, so there shouldn't be any problems with the company (Furrion, not Keystone) shipping you the parts to repair the appliance. Most members who have posted about problems with Furrion have reported excellent Customer Service from the company.

[chuckster57]

As John said, this appliance is fairly new. I’m seeing them in the Grand Design Solitude line. At this point we haven’t had one come back with any issues so I’m sorry to say I can’t be of much help here. It should be an easy warranty claim. I would contact your dealer. You might be able to send a few pictures, they in turn file the claim. Then when the new appliance is there, you can take it in and hopefully not have to leave it for weeks/months.

[JRTJH]

If I remember correctly, this trailer is located in Spain? If so, you may have problems getting warranty service. This is from the Furrion warranty:

"Exclusions: this warranty does not cover the following:
1. Products with original serial numbers that have been removed, altered or
cannot be readily determined.
2. Product that has been transferred from its original owner to another party or
removed outside the USA or Canada."
There is much more to the warranty and this is only the first two lines from the list of exclusions.

So, I'll change my recommendation to contact Furrion. That may well trigger an automatic denial of warranty coverage. I'd now suggest that you contact the dealership where you purchased the trailer and ask them to "do the warranty coordination". That may be a means to avoid the denial of an otherwise obvious warranty situation.

[ctbruce]

Filing the claim will also be helpful for quality control (ok, I know, dont spit your cereal out! ) Something caused this issue while in use, not in the lab.

[Mick 1836]

Thanks for your replies, I have emailed my UK supplier of this problem, as noted we are in Spain which means for some crazy reason I cannot make contact with a number of American manufactures Keystone been one because of my Spanish IP address.:(