socalhd
08-28-2017, 10:04 AM
After going thru and exhausting all avenues with Keystone Customer Service, I am here to tell all it did not go well and Customer Service denied my claim as out of Warranty.
Our Coach is a 2014 Fuzion FZ342 we took delivery of it in Jan 2015 as New.
After 3 years of ownership the Decals and Graphics on the Front Cap have degenerated, Cracked, Faded and the Dyes are Leaching out causing ugly Brown spots and streaks on the Gel Coat. I contacted Customer Service, sent pictures Etc. told them all I wanted was Replacement Decals and I would handle Labor. They denied my request as out of Warranty and would not offer any type discounted pricing for replacement Decals. It is really a shame because even though this is a real nice unit the failed Graphics make it look like crap. These Decals display the name brand of the Coach for all to see. I have No recourse but to remove them and maybe find someone to Air Brush something in their place
Our Coach is a 2014 Fuzion FZ342 we took delivery of it in Jan 2015 as New.
After 3 years of ownership the Decals and Graphics on the Front Cap have degenerated, Cracked, Faded and the Dyes are Leaching out causing ugly Brown spots and streaks on the Gel Coat. I contacted Customer Service, sent pictures Etc. told them all I wanted was Replacement Decals and I would handle Labor. They denied my request as out of Warranty and would not offer any type discounted pricing for replacement Decals. It is really a shame because even though this is a real nice unit the failed Graphics make it look like crap. These Decals display the name brand of the Coach for all to see. I have No recourse but to remove them and maybe find someone to Air Brush something in their place