MCD roller blinds

[NorskeBob]

When we took delivery of our Avalanche (4/28) the rear window blind was off the brackets and had a small tear in it. The RV dealer has ordered a new blind and said it takes 4-6 weeks to get a replacement. I told him that is a bunch of bull - it should be available within a week.

Blind is still not at the dealer.

Have contacted MCD Innovations and Keystone customer service/warranty to see if we can get one faster to the dealer.:nonono:

[JRTJH]

The time frame for a "Keystone warranty replacement" is likely to be 4-6 weeks or possibly longer. The procedure is for the dealership to submit a report for warranty repair/replacement to Keystone. Documentation must include the "who, what, when, where, why" of what happened, pictures usually are a requirement as well. Then, Keystone will process the request and either approve or disapprove the action. If approved, then Keystone will send the dealer instructions on how to proceed with the repair/replacement. If the dealer (or you) don't agree with the proposal, then negotiations start. Depending on the negotiations, the outcome may or may not be "fast and furious".....

Likely, the dealer submitted the warranty request with pictures, Keystone approved the request and stated they will ship a replacement blind to the dealer. The blind may not be in stock, it may be discontinued or it may be waiting shipment to the dealer. Many times, dealers request that any repair parts be placed in the next trailer being delivered to the dealership. It's often faster than "mail" for small items and definitely faster and cheaper for large items that must be trucked to the dealer. So, calling the blind manufacturer "bypasses" much of that process, but the dealer is not in a position to do that. They, as the Keystone repair facility, must follow Keystone's process or they won't get paid.

Frustrating for the consumer???? Heck yes, but it's the way it goes with almost every RV manufacturer. From all that I've heard, Keystone is one of the fastest and the most thorough at honoring warranty repairs. I know, I know, if this is "as good as it gets" then pity the poor owners of other brands..... Hmmmmmm

[NorskeBob]

The time frame for a "Keystone warranty replacement" is likely to be 4-6 weeks or possibly longer. The procedure is for the dealership to submit a report for warranty repair/replacement to Keystone. Documentation must include the "who, what, when, where, why" of what happened, pictures usually are a requirement as well. Then, Keystone will process the request and either approve or disapprove the action. If approved, then Keystone will send the dealer instructions on how to proceed with the repair/replacement. If the dealer (or you) don't agree with the proposal, then negotiations start. Depending on the negotiations, the outcome may or may not be "fast and furious".....

Likely, the dealer submitted the warranty request with pictures, Keystone approved the request and stated they will ship a replacement blind to the dealer. The blind may not be in stock, it may be discontinued or it may be waiting shipment to the dealer. Many times, dealers request that any repair parts be placed in the next trailer being delivered to the dealership. It's often faster than "mail" for small items and definitely faster and cheaper for large items that must be trucked to the dealer. So, calling the blind manufacturer "bypasses" much of that process, but the dealer is not in a position to do that. They, as the Keystone repair facility, must follow Keystone's process or they won't get paid.

Frustrating for the consumer???? Heck yes, but it's the way it goes with almost every RV manufacturer. From all that I've heard, Keystone is one of the fastest and the most thorough at honoring warranty repairs. I know, I know, if this is "as good as it gets" then pity the poor owners of other brands..... Hmmmmmm

MCD already got back with me today - I will be pursuing the issue through Keystone further.

I had problems with my last RV - I finally got results when I contacted the presidents of Camping World and CrossRoads RV. The president of Camping World got back to me within 45 minutes and the RV dealer service manager got back to me within an hour. A month later the manager of the service department of the Camping World dealer was fired.

President of Keystone is next.

In this day an age it is unacceptable for any manufacturer or dealer to not deal with issues in a timely fashion. Time to drain the swamp.

[JRTJH]

Best of luck in your endeavors.....

Clean out the entire industry, we'll all benefit from your enthusiasm !!!

[ctbruce]

Sounds like the tax rate for unemployment insurance is going to be going up! Good luck.

Sent from my SAMSUNG-SM-N910A using Tapatalk

[Washedman]

Do as the Mongols. Line 'em up, count off every tenth one for the firing squad. Then have one of those digital "Now Serving" signs up in front of them.

Non-PC, but I bet customer service would improve noticably.

[Washedman]

Well, the Mongols didn't use firing squads, obviously, but you get the idea.