Ddubya
10-31-2016, 02:41 PM
Well we went to pick up our new Alpine 3401RS today. The dealer was supposed to install a Splendede washer and dryer. The washer did not arrive until late morning so we were given $20.00 for lunch and left for about two hours.
When we returned we sensed that there may be a problem but after another 30 minutes we were escorted back to do our walk through.
All was good until I went to the bedroom and discovered that the door to the W/D compartment was not installed and the dryer was hanging over the front of the washer about two inches. The compartment for W/D was not deep enough to install the dryer on top of the washer because of the slope of the wall in the back of the compartment. I cannot believe Alpine let this slip.
After getting my blood pressure somewhat under control I ask what the plan was. The dealer service manager called Alpine and their response was that they would over night the parts to bump out the compartment front which will allegedly allow enough room for the installation.
I have serious doubts as to the quality of the finished product and got assurances that if I am not satisfied I do not have to accept the deal.
When we returned we sensed that there may be a problem but after another 30 minutes we were escorted back to do our walk through.
All was good until I went to the bedroom and discovered that the door to the W/D compartment was not installed and the dryer was hanging over the front of the washer about two inches. The compartment for W/D was not deep enough to install the dryer on top of the washer because of the slope of the wall in the back of the compartment. I cannot believe Alpine let this slip.
After getting my blood pressure somewhat under control I ask what the plan was. The dealer service manager called Alpine and their response was that they would over night the parts to bump out the compartment front which will allegedly allow enough room for the installation.
I have serious doubts as to the quality of the finished product and got assurances that if I am not satisfied I do not have to accept the deal.