Canonman
09-10-2016, 03:10 PM
Looks like we'll be needing some help from Keystone getting some warranty work completed. We have taken our new, 2017, Cougar back to CW for some very obvious warranty work. It's been a month now so I called our service rep for an update. He claims all the work requests, paperwork and pictures have been turned over to Keystone for their approval. "Nothing more we can do".
Anyone have any experience with how to successfully escalate these types of problems? So far no work started or parts ordered. Appreciate any insights or contact info. We'd like to use our Cougar this fall for some photography trips already planned.
Thanks
Anyone have any experience with how to successfully escalate these types of problems? So far no work started or parts ordered. Appreciate any insights or contact info. We'd like to use our Cougar this fall for some photography trips already planned.
Thanks