ripperoo
04-23-2011, 05:13 AM
Hi all,
Sorry for the long post, but I justed wanted to give a positive report on my experience with Keystone and Camping World. Usually we only read reports about the negatives; which is probably why I was so pleasantly surpirse with the service I received. Ha ha.
I just bought my first new camper in March. It's a 2011 Keystone Sprinter Select 29BH. Despite the issues described, I was very pleased with the overall fit and finish of the camper. I had it at the house for about a month, checking everything out, doing a couple of mods and making a list for any warranty repairs I wanted done before heading out on the fist trip. Well, I ended up with a few items:
-Radio/DVD station preset buttons 4&5 would not save.
-Small bump in exterior fiberglass wall. Due to a screw being driven in too far from inside. Afraid it would eventually crack. About the size of a large pencil eraser.
-Trim band around dinnette table was loose on a 3" section.
-Slideout slightly out of adjustment. It was leaving a flattened down area on the carpet on one side.
-Rear cargo door hole was cut out a bit too big leaving a 3/8" x 4" gap at the top right. Though it was sealed up with clear caulk, you could see daylight coming through. Looked cheezy. Structually sound.
-Crackling noise coming from a/c ducts in living room and bedroom when fan is on. Sounded like fluttering aluminum foil.
Well, the dealer I bought it from (Sirpilla RV in Akron, Ohio) is connected with Camping World at the same location. Camping world does the warranty work. I am thrilled with both.
About 3 days after dropping it off, Traci at Camping World called me and gave an update. They had verified everything and spoke with Keystone. Traci was terrific with communication. I never had to call for updates on the progress. Keystone approved all repairs which includes:
-Replacing the radio.
-Fixing the screw/bump issue. Any fiberglass repair if needed.
-Remove and reinstal the trim band on dinnette.
-Adjust the slideout.
-Tighten the a/c unit, and trim/repair any insulation inside the ducts which were making the noise. Includes removing any ceiling panels to gain access if needed. Probably won't, but Keystone authorized it all if needed.
-Replacing the rear cargo door completely with a slightly bigger one to get a better fit. This involves Keystone "making" a new custom sized door which will be about a half inch bigger on all four sides.
Now I know some of you are thinking, or are going to say that a brand new camper probably shouldn't have had any of these issues. And I totally agree! However, it did. But, the exceptional, trouble free, no fighting, no going back and forth service I am receiving from both Keystone and Camping World is fantastic! They did a tremendous job fixing everything.
In general, when I look at the overall fit and finish of the trailer, I am very pleased, and would buy again. I really thought I was going to be fighting some of these issues, but not at all.
Anyway, I just thought I'd share a good experience for once. The terrific service I received, made the incovenience of having the issues in the first place, a non-issue. Thanks to both Keystone and Camping World/Sirpilla.
Mark
Sorry for the long post, but I justed wanted to give a positive report on my experience with Keystone and Camping World. Usually we only read reports about the negatives; which is probably why I was so pleasantly surpirse with the service I received. Ha ha.
I just bought my first new camper in March. It's a 2011 Keystone Sprinter Select 29BH. Despite the issues described, I was very pleased with the overall fit and finish of the camper. I had it at the house for about a month, checking everything out, doing a couple of mods and making a list for any warranty repairs I wanted done before heading out on the fist trip. Well, I ended up with a few items:
-Radio/DVD station preset buttons 4&5 would not save.
-Small bump in exterior fiberglass wall. Due to a screw being driven in too far from inside. Afraid it would eventually crack. About the size of a large pencil eraser.
-Trim band around dinnette table was loose on a 3" section.
-Slideout slightly out of adjustment. It was leaving a flattened down area on the carpet on one side.
-Rear cargo door hole was cut out a bit too big leaving a 3/8" x 4" gap at the top right. Though it was sealed up with clear caulk, you could see daylight coming through. Looked cheezy. Structually sound.
-Crackling noise coming from a/c ducts in living room and bedroom when fan is on. Sounded like fluttering aluminum foil.
Well, the dealer I bought it from (Sirpilla RV in Akron, Ohio) is connected with Camping World at the same location. Camping world does the warranty work. I am thrilled with both.
About 3 days after dropping it off, Traci at Camping World called me and gave an update. They had verified everything and spoke with Keystone. Traci was terrific with communication. I never had to call for updates on the progress. Keystone approved all repairs which includes:
-Replacing the radio.
-Fixing the screw/bump issue. Any fiberglass repair if needed.
-Remove and reinstal the trim band on dinnette.
-Adjust the slideout.
-Tighten the a/c unit, and trim/repair any insulation inside the ducts which were making the noise. Includes removing any ceiling panels to gain access if needed. Probably won't, but Keystone authorized it all if needed.
-Replacing the rear cargo door completely with a slightly bigger one to get a better fit. This involves Keystone "making" a new custom sized door which will be about a half inch bigger on all four sides.
Now I know some of you are thinking, or are going to say that a brand new camper probably shouldn't have had any of these issues. And I totally agree! However, it did. But, the exceptional, trouble free, no fighting, no going back and forth service I am receiving from both Keystone and Camping World is fantastic! They did a tremendous job fixing everything.
In general, when I look at the overall fit and finish of the trailer, I am very pleased, and would buy again. I really thought I was going to be fighting some of these issues, but not at all.
Anyway, I just thought I'd share a good experience for once. The terrific service I received, made the incovenience of having the issues in the first place, a non-issue. Thanks to both Keystone and Camping World/Sirpilla.
Mark