Txmasterplumber
05-20-2016, 08:14 PM
Txmasterplumber here (Bruce). My DW and I bought a Laredo 23RB back in the first part of April, just in time for the Duck Commander 500 @ Texas Motor Speedway. It was nice that we didn't have to borrow our daughter & son in laws trailer. Everything went without a hitch, but, the door was rubbing at the top. I had noticed it when I went through the walk through, but thought it was because we weren't completely level. That and one small spot on the leather of the dinette.
Anyway, the weekend after the race, April 16th, we took the trailer back to the dealer in Ft. Worth. As I was putting out the slide out, he was going to give the outside the once over. He told he wanted to show me something when I was done showing him our concerns. After showing him the door and dinette, we walked outside, and when we hit the back, he asked me "did you notice this". The back of the trailer looked like the waves at the beach. The Filon was separating from the plywood, great!
He said he would have the tech look at it and find out what exactly was the problem. After putting a call into Keystone for warranty work, he got a notice back to go ahead with the repairs. He ordered a complete new back end, along with all new trim pieces all the way around.
Skip forward to today, I put a call in, wondering if they got the parts in, and when would it be ready, we planned on going out for Memorial Weekend. I received a txt back from him stating that they haven't got the parts in yet, and he would call for tracking #'s and let me know..... nothing yet.
My TV is a 2015 Ram Power Wagon, SBCC, Ramboxes, 6.4 L Hemi, 4.10
Maybe someday, if we ever get the trailer back, I'll post some pictures.
Anyway, the weekend after the race, April 16th, we took the trailer back to the dealer in Ft. Worth. As I was putting out the slide out, he was going to give the outside the once over. He told he wanted to show me something when I was done showing him our concerns. After showing him the door and dinette, we walked outside, and when we hit the back, he asked me "did you notice this". The back of the trailer looked like the waves at the beach. The Filon was separating from the plywood, great!
He said he would have the tech look at it and find out what exactly was the problem. After putting a call into Keystone for warranty work, he got a notice back to go ahead with the repairs. He ordered a complete new back end, along with all new trim pieces all the way around.
Skip forward to today, I put a call in, wondering if they got the parts in, and when would it be ready, we planned on going out for Memorial Weekend. I received a txt back from him stating that they haven't got the parts in yet, and he would call for tracking #'s and let me know..... nothing yet.
My TV is a 2015 Ram Power Wagon, SBCC, Ramboxes, 6.4 L Hemi, 4.10
Maybe someday, if we ever get the trailer back, I'll post some pictures.