sourdough
05-05-2016, 06:15 PM
There have been many, many posts about the issues with timeframes waiting for warranty work, approval etc. My current situation has sort of illuminated some things.
With warranty work the dealer is strapped with dealing with not only the upset customer, but the manufacturers reluctance to do a warranty repair and then interfacing between the two. On top of that the prices paid for warranty work just aren't the same as straight up repairs.
I have had more than my share of warranty issues and they have been resolved to my satisfaction, but, at times I did have to wait for a couple of weeks before I could bring it in and then a few more weeks for authorization and the work completed. Normal warranty stuff.
Just had a tire failure that damaged the underside of the trailer - insurance coverage. In another post I mentioned that the service manager said to bring it in "now". They knew I was in a hurry to get to FL so figured they were taking care of me....and they were. I filed a claim with Geico before I took it in. The adjuster visited the dealership the day after I brought the trailer in. The service writer and the adjuster looked at the damage and.....on the spot issued a check to CW for $6500. That doesn't include the $800 or so I'm going to pay them for new tires on pickup Saturday. Brought it in Wednesday, made substantial repairs (including replacing the entire underbelly), and back to me on Saturday - and they have their money in hand. If I owned the business, I would prioritize that kind of work as well.
With warranty work the dealer is strapped with dealing with not only the upset customer, but the manufacturers reluctance to do a warranty repair and then interfacing between the two. On top of that the prices paid for warranty work just aren't the same as straight up repairs.
I have had more than my share of warranty issues and they have been resolved to my satisfaction, but, at times I did have to wait for a couple of weeks before I could bring it in and then a few more weeks for authorization and the work completed. Normal warranty stuff.
Just had a tire failure that damaged the underside of the trailer - insurance coverage. In another post I mentioned that the service manager said to bring it in "now". They knew I was in a hurry to get to FL so figured they were taking care of me....and they were. I filed a claim with Geico before I took it in. The adjuster visited the dealership the day after I brought the trailer in. The service writer and the adjuster looked at the damage and.....on the spot issued a check to CW for $6500. That doesn't include the $800 or so I'm going to pay them for new tires on pickup Saturday. Brought it in Wednesday, made substantial repairs (including replacing the entire underbelly), and back to me on Saturday - and they have their money in hand. If I owned the business, I would prioritize that kind of work as well.