jtoland80
03-02-2016, 09:50 PM
Newbie here....
I bought a 2015 Keystone Carbon 377 in July 2015. Took out for the first time and found a lot of little things wrong with it. Well I finally got a date to take into Camping World in October. I took it in for the repairs well about a month went by and we were going on vacation and we're taking the trailer. Long story short they didn't even complete repairs so they said come pick it up and bring it back when you get home. Well this is were it got interesting while in Oregon, the Ac started leaking very badly, had to go lower the front to stop the leaking. It was so bad we had to sleep on bed in garage of the trailer. Also while on the trip the shower leaked and wasn't just a little bit. Finally we get back to California, took it back to Camping World and it has been there since the first of December. They had to put a complete new roof on it. I get a call last week and they said the roof is all fixed but now one of the slides has an issue!!!!! Don't know when we will get it fixed....
I called Keystone customer support they said well when you get it back and you approve the work they would offer me a good faith payment? Has anyone received this or had any experience? I mean I have made 6 payments only to be able to use for two months.
I bought a 2015 Keystone Carbon 377 in July 2015. Took out for the first time and found a lot of little things wrong with it. Well I finally got a date to take into Camping World in October. I took it in for the repairs well about a month went by and we were going on vacation and we're taking the trailer. Long story short they didn't even complete repairs so they said come pick it up and bring it back when you get home. Well this is were it got interesting while in Oregon, the Ac started leaking very badly, had to go lower the front to stop the leaking. It was so bad we had to sleep on bed in garage of the trailer. Also while on the trip the shower leaked and wasn't just a little bit. Finally we get back to California, took it back to Camping World and it has been there since the first of December. They had to put a complete new roof on it. I get a call last week and they said the roof is all fixed but now one of the slides has an issue!!!!! Don't know when we will get it fixed....
I called Keystone customer support they said well when you get it back and you approve the work they would offer me a good faith payment? Has anyone received this or had any experience? I mean I have made 6 payments only to be able to use for two months.