Bob Landry
03-27-2011, 03:04 PM
Picked up my new 277RL Friday, spent the night in a CG close to the dealer and pulled it home Saturday. (150 miles) When I got home, and went inside, one of the kitchen counter drawers was hangign out at sort of an angle and wouldn't close. I went out today to see what the problem was and found that the glide rail support for one of the drawers had broken loose. Keystone had used 1/8" luan for backing materials and put wood screws into it far enough to strip. The luan split on one side and that side's drawer glide dropped down. I pulled the broken parts out of the cabinet and took them home. A couple of hours later, everything is repaired and ready to put back in and it's much stronger than when it left the factory. I pulled the other drawer glides out and beefed them up as well, since I had to do one anyway. And while I was at it, I went ahead and added dividers to DW's silverware drawer.
I can't say that I'm upset with Keystone or disgruntled with the unit because I understand how production works. They are like any other production facility in that a 3% failure rate is acceptable and they make up for that by not shutting down an assembly line because some unskilled worker over drove a screw and split a piece of wood. It's possible that you don't run into things like that in the high end trailers, but somehow I doubt it. I ran into the same thing with my Jayco, and didn't mind fixing stuff like that. In fact, it was stronge rwhen I sold it than when it was new.I still think the Outback is a nice trailer and the repairs were minor compared to the mods still on my list of things to do and I really do enjoy fixing stuff.
I can't say that I'm upset with Keystone or disgruntled with the unit because I understand how production works. They are like any other production facility in that a 3% failure rate is acceptable and they make up for that by not shutting down an assembly line because some unskilled worker over drove a screw and split a piece of wood. It's possible that you don't run into things like that in the high end trailers, but somehow I doubt it. I ran into the same thing with my Jayco, and didn't mind fixing stuff like that. In fact, it was stronge rwhen I sold it than when it was new.I still think the Outback is a nice trailer and the repairs were minor compared to the mods still on my list of things to do and I really do enjoy fixing stuff.