New ramp door on 301

[Locowrench]

When I bought my 301 I loaded up my 1800 Goldwing. When I did it put a crease right up the middle of the door. Long story short the dealer got the door replaced with a brand now one. I took the trailer home and loaded up my 1800 Goldwing again and just like the first door, the new door is creased again right up the middle. Now I wait again to hear what they are going to do about this one. Next time, when they are done replacing the door I thing Im going to just ride my motorcycle up there and load it up in the trailer right there in their parking lot. That might save me another trip. This is getting old!!:banghead:

[Signguy71]

Have any photos to share?

I have the Fuzion 300 and either load my Harley or golf cart and haven't had any problems. Like to see where your door is failing to keep an eye on mine.

[Locowrench]

Keep in mind that these pictures were taken after only one loading of my 900 Lb Goldwing with this door. The previous door was in worse shape when they changed it because I had used it all summer waiting for them to get my new door in from Keystone.

[crash]

Our door is fine on my Raptor,When I load my harley I loaded it to one side or the other not in the center and have never had a problem JM2C

[dwoflv]

Same thing happened on my 310. I had them replace the door with the one they use for the patio option. I have heard they put a sheet metal plate in those for the weight. Guess I'll never know cause I trader that in on a 371. Haven't tried that door yet


Sent from my iPhone using Tapatalk

[Locowrench]

Same thing happened on my 310. I had them replace the door with the one they use for the patio option. I have heard they put a sheet metal plate in those for the weight. Guess I'll never know cause I trader that in on a 371. Haven't tried that door yet



I didn't know there was a different door for the patio option? Do you have any information on that door?

My solution for the problem would be to either add 2 additional sheets of material that they use to build the door and lay them in there at a 90* from the first two, essentially making it a 2 ply floor. Or take one of the two panels they use to build the door and split it down the middle. Then put the one wide section in the center and the two halves on either side of it. The ball is in their court now so I will see what they come up with this time.

[dwoflv]

I don't remember if I heard of it on this forum or another one. When I asked the service manager about having the upgraded door even if I had to pay for it myself he said he would try and get that upgrade through the warranty.

[Nailz]

When I bought my 301 I loaded up my 1800 Goldwing. When I did it put a crease right up the middle of the door. Long story short the dealer got the door replaced with a brand now one. I took the trailer home and loaded up my 1800 Goldwing again and just like the first door, the new door is creased again right up the middle. Now I wait again to hear what they are going to do about this one. Next time, when they are done replacing the door I thing Im going to just ride my motorcycle up there and load it up in the trailer right there in their parking lot. That might save me another trip. This is getting old!!:banghead:

My ramp door is developing a visible crease in the middle too! Same bike as you. My camper is a 2010 and Keystone would probly not consider me for a warranty fix. Your replacement door creased so a warranty fix may not correct the issue for me anyway.

Anyone have a alternative solution? I need to add a ramp extension anyways, might as well reinforce the door while I'm fixing poor engineering:banghead:.

Curtis

[Locowrench]

Well here is the latest update from Keystone about my second new door failure. They are claiming abuse or misuse of the equipment. They wanted a ton of photos of my trailer to see if there was any other damage to the unit. They have decided to go ahead and replace the door again but this is the last time. They are doing as a courtesy. Im going to try to trade this thing in and be done with Keystone all together. Im afraid the when this door has a catastrophic failure I will be on my back with my 900 lb goldwing sitting on my chest!!

[Flabbytax]

one member talked about putting his SMART CAR into his garage. I like the idea of this but how can 1 bike ruin the door? I won't be using my TH for toys but more so extra living space so I won't be worried about it but it would be nice if these doors were more full proof.

[Locowrench]

The tag on the door states that the door is capable or handling 3000# distributed evenly in the ramp position, not to exceed 1000# per contact wheel. Well the problem is that the 2 contact wheels of a motorcycle are less than 1/2 the load limit but are going right up the center of the ramp where the internal structure is mated. I don't think the door would have an issue with the smart car because of where the wheels set on the ramp during the load process.

[Signguy71]

I have the Fuzion 300 and have loaded my Harley road king all summer long with no issues. Do you have the door level on the ground when loading?

[Locowrench]

I have the Fuzion 300 and have loaded my Harley road king all summer long with no issues. Do you have the door level on the ground when loading?

Yes the door is level. If it needs some shimming I carry 2X6 leveling blocks to take up the space but it is level with the trailer. Do you load it in the center of the ramp or off to the side? I would try it off to the side but with a 10 foot garage and a 9 foot bike there's not much wiggle room to get it centered once it is loaded.

[Locowrench]

I was talking to the warranty department manager today. She has been very busy trying to decipher this whole dilemma for me. She spoke to Lippert and they admitted that they had a bad run of doors that lasted about a year. Funny thing is that when I spoke to them I asked that exact question and they said there was no way that could have happened.:banghead:

My new door has arrived at the dealer today so now its time to go have it installed and see if it is going to fail like the last 2 have.

[Signguy71]

Yes the door is level. If it needs some shimming I carry 2X6 leveling blocks to take up the space but it is level with the trailer. Do you load it in the center of the ramp or off to the side? I would try it off to the side but with a 10 foot garage and a 9 foot bike there's not much wiggle room to get it centered once it is loaded.

I load mine right up the center.

[Locowrench]

I load mine right up the center.

What is yours?

[Signguy71]

What is yours?

Fuzion 300 with a Harley road king. Also carry a lifted golf cart at times. All with no issues.

Since this thread I went and looked at my door closely just to be sure.

[Locowrench]

Thats good to know!! Im having a hard time believing that Im the only one having issues with the door. I do believe that I figured out where the problem is with the door though. In this picture Ive marked out where exact center of the door is and where the crease is. I can only assume that there is a structural beam that runs up the center of the door but the seam between the 2 panels that make up the doors surface is 2 3/4" off from center of the door. One would think that the 2 panels would be cut to the same width so that the seam would run right along the center of that beam? I believe that to be the issue as to why it will not hold up like it is supposed to.

[Signguy71]

Thats good to know!! Im having a hard time believing that Im the only one having issues with the door. I do believe that I figured out where the problem is with the door though. In this picture Ive marked out where exact center of the door is and where the crease is. I can only assume that there is a structural beam that runs up the center of the door but the seam between the 2 panels that make up the doors surface is 2 3/4" off from center of the door. One would think that the 2 panels would be cut to the same width so that the seam would run right along the center of that beam? I believe that to be the issue as to why it will not hold up like it is supposed to.

Is the whole door failing or just the interior panels where the seam is?

[Locowrench]

Is the whole door failing or just the interior panels where the seam is?

From the outside there is no visible damage other than a slight outline of the frame work of the door, very faint. The only damage is on the inside of the door all the way up the middle.

How much does your Road King weigh?

[Signguy71]

From the outside there is no visible damage other than a slight outline of the frame work of the door, very faint. The only damage is on the inside of the door all the way up the middle.

How much does your Road King weigh?

Around 800 pounds.

[Dbsharley]

How long did it take for Keystone to approve a new ramp door. I have a 2014 Fuzion 301 with the same ramp issues. I emailed pictures of the ramp to the dealer a month ago and they sent to them to Keystone. After not hearing from them I sent the same pictures to Keystone and they told me to take it to the dealer. Took it to the dealer and they took more pictures and sent them to Keystone and wanted me to take the trailer home and wait until they heard something. (we live 2 hours away so we left it there) I had a conversation with the dealer this week and they are still waiting to hear back from Keystone. Seriously!!! How long will it sit there before there is an answer????????? This was my first Keystone trailer and it will be my last!!! We have had 2 other toy haulers and never had this problem with getting problems resolved. Is there someone I can address this with?

[chuckster57]

Welcome to the forum :wlcm:

Sorry to hear your having issues. "how long does it take?", there isn't any "normal" time frame, and I can assure you as an employee in the RV business I have seen from 2 hours to 2 months. If you think switching brands is going to get things done faster, I wish you luck. They all take whatever time they need based on factors we have no influence on like work load, production, employee issues...

Who at Keystone did you contact?
No-one on this forum works for Keystone that we are aware of.

[JRTJH]

How long did it take for Keystone to approve a new ramp door. I have a 2014 Fuzion 301 with the same ramp issues. I emailed pictures of the ramp to the dealer a month ago and they sent to them to Keystone. After not hearing from them I sent the same pictures to Keystone and they told me to take it to the dealer. Took it to the dealer and they took more pictures and sent them to Keystone and wanted me to take the trailer home and wait until they heard something. (we live 2 hours away so we left it there) I had a conversation with the dealer this week and they are still waiting to hear back from Keystone. Seriously!!! How long will it sit there before there is an answer????????? This was my first Keystone trailer and it will be my last!!! We have had 2 other toy haulers and never had this problem with getting problems resolved. Is there someone I can address this with?

You might want to follow up with the person you were corresponding with who told you to take it to the dealership. While they may not now be involved with the problem, at least it's an "inroad" with a "previously contacted person" at Keystone.

As said, it's not just Keystone that has delay problems with work approvals, all the manufacturers have things that, for some unknown reason, "just take time". That said, I don't believe the manufacturers have any idea how frustrating their delays can be to the customer, but maybe they do know and are doing the "best they can" ??? Who knows.

[Locowrench]

How long did it take for Keystone to approve a new ramp door. I have a 2014 Fuzion 301 with the same ramp issues. I emailed pictures of the ramp to the dealer a month ago and they sent to them to Keystone. After not hearing from them I sent the same pictures to Keystone and they told me to take it to the dealer. Took it to the dealer and they took more pictures and sent them to Keystone and wanted me to take the trailer home and wait until they heard something. (we live 2 hours away so we left it there) I had a conversation with the dealer this week and they are still waiting to hear back from Keystone. Seriously!!! How long will it sit there before there is an answer????????? This was my first Keystone trailer and it will be my last!!! We have had 2 other toy haulers and never had this problem with getting problems resolved. Is there someone I can address this with?

I suggest you pressure your dealer rather than waisting your time with Keystone. They are much better at tap dancing rather than helping you out. I was told that my new door was in but it was not so I am still waiting as well.

Good luck!!

[meseahunt]

sure glad I saw this thread, it has made my eyes a lil larger to this model as well as the others w/this sorta door configuration??? o well, guess its on to another model???

[Locowrench]

I got an email from my dealer saying that my new door is in and ready to be installed. I think Im going to have the door installed and then trade this darn thing in. Anyone know of a toy hauler that has a door made by some one other than Lippert?

[JRTJH]

If you're satisfied with your Fuzion (other than the door issue), have you considered having someone strengthen your newly installed door, or even having a custom door built? You could likely have either of those done by a reputable welding/fabrication shop for much less than you'd lose trading in your RV, paying sales tax/fees on a replacement. Who knows, you may wind up trading your existing door problems for another, even more troublesome set of complaints...

[Locowrench]

If you're satisfied with your Fuzion (other than the door issue), have you considered having someone strengthen your newly installed door, or even having a custom door built? You could likely have either of those done by a reputable welding/fabrication shop for much less than you'd lose trading in your RV, paying sales tax/fees on a replacement. Who knows, you may wind up trading your existing door problems for another, even more troublesome set of complaints...

Its funny that this comes up now, today. We were out exploring today, looking to see if other manufactures use the same brand of door and for the most part they all do now. In my travels I stopped in to chat with a dealer in Salem Oregon. Come to find out that they have a method of totally stripping the door and taking all the soft structure out of it and replace it with something more substantial that will hold up and then the door is vacuum sealed again to look brand now. I showed him pictures of mine and he said he sees it all the time. Now Im going to work with my dealer and see if they will have that done as apposed to continuing to replace that door every time it fails. It is not cheap to do but neither is replacing it every 3 months.

[Locowrench]

I spoke to the dealer about having the door redone and beefed up and they said no way. The door is under warranty through Keystone and they won't allow any modifications to the door, that would void the warranty. Now how stupid is that!!!

[JRTJH]

I spoke to the dealer about having the door redone and beefed up and they said no way. The door is under warranty through Keystone and they won't allow any modifications to the door, that would void the warranty. Now how stupid is that!!!

That sounds pretty typical for almost any large business. It's not about "common sense" but about what keeps the "audit trail" visible for the investors. For all the doors that are simply replaced, chances are the "auditors" have "proven" that a high percentage never come back, but with modified doors, more come back for repair, so the practice is to replace, not modify.

Keystone often just tells the dealership to discard the damaged, replaced parts, so you might be able to get your old door from the dealership for the cost of hauling it away. The warranty is only for one year, which passes all to quickly, and if your dealership will give you the door, you might consider having it repaired/beefed up, so when the current one fails, you've got the "new improved model" ready to install.

Remember that all too often, when that "magic one year" is finished, Keystone can simply say, "sorry, you're out of warranty" even though there is an ongoing issue. It's also that way with Ford, GM and others... If they replace an alternator at 49,000 miles, the warranty on that alternator expires at 50,000 miles just like the "rest of the truck". They won't extend the alternator warranty to 99,000 miles so it has a longer warranty.

[Desert185]

Before rolling your Wing over the new ramp, I would obtain a piece of 1/4" thick, two foot wide Aluminum plate the length of your ramp, paint it with a non-skid paint (aircraft wing walk or something similar) and bond it with construction adhesive and bolts to your ramp where your Wing contacts the ramp. This should cure the problem with minimal weight and expense.

My GS doesn't hurt our ramp, but it is less than 600#.

[BeaverRZR]

Before rolling your Wing over the new ramp, I would obtain a piece of 1/4" thick, two foot wide Aluminum plate the length of your ramp, paint it with a non-skid paint (aircraft wing walk or something similar) and bond it with construction adhesive and bolts to your ramp where your Wing contacts the ramp. This should cure the problem with minimal weight and expense.

My GS doesn't hurt our ramp, but it is less than 600#.


This is probably going to be your best solution. When I had my Fuzion 295, the rear upper bunk cross members would pop loose anytime somebody slept up here and sag terribly in the middle. I talked with the dealer about fixes and as mentioned before, any changes would result in warranty voids. Keystone replaced this bunk 4 times in a year!!! I wrote emails and called keystone to suggest and engineering fix and they wouldnt even talk to me.

In the end, I ended up cutting 1/2" plywood the size of the bed and laying it under the mattress to evenly distribute the weight. Never had a problem again. Good luck!

[Locowrench]

Here is the latest update on my 3rd failed door. As per my agreement with the dealer I rode up there to test the new 3rd door while they watched. The new door did the same thing that the previous two did on the first run. Long story short is that I left the trailer on the lot. Today I get a call from Keystone staying that is within the limits of the door and that they will do nothing more about it. So Im stuck with this trailer the way it is. I kind of figured as much.

[ScottyNuff]

Glad I saw this post. I was considering the patio option.......now it seems that it's a "must" if I plan on riding my heavy street bike into the garage!!! NOT excited about the $2k extra expense, but don't want to go through the "Door swap merry-go-round!"

(tx)

[Locowrench]

Merry-Go-Round is correct, avoid it at all cost. I hate to see what the door looks like in a year, after a dozen trips up it on my bike. That's what I eluded to with Keystone and all they could tell me was that the issue has been documented and in the event the door has a catastrophic failure then they will look into it.

[64tbolt]

I' glad I bought my Keystone used. Got it cheap. Now I know why. But I have fixed all the engineering issues myself as I am a fabricator & welder. Almost all have been with frame issues like my fresh water tank falling almost onto the axles when the iron support structure failed. Good luck with your door.

[Locowrench]

We finally got the chance to load up and take the bike out, first time on this 3rd new door. I tried something different and took Lipperts advice, I loaded from the right side of the door rather than up the center. Just as with the other 2 doors the bike left a dent in the door where I rode up. I have a friend that has a Voltage Toyhauler who also loads his Goldwings and the door on that trailer doesn't have a mark on it. I don't get it, same manufacturer of the door but the quality of the door is obviously different.

[cb1000rider]

As you're not allowed to have the old doors for an autopsy and you know that Keystone isn't going to address it with more doors, I'd plate the darn thing......

[steve slade]

Its funny that this comes up now, today. We were out exploring today, looking to see if other manufactures use the same brand of door and for the most part they all do now. In my travels I stopped in to chat with a dealer in Salem Oregon. Come to find out that they have a method of totally stripping the door and taking all the soft structure out of it and replace it with something more substantial that will hold up and then the door is vacuum sealed again to look brand now. I showed him pictures of mine and he said he sees it all the time. Now Im going to work with my dealer and see if they will have that done as apposed to continuing to replace that door every time it fails. It is not cheap to do but neither is replacing it every 3 months.

Where is this place in Oregon that takes apart doors and reinforces them. I have a carbon 32 that I would like to get the door reinforced so I could get the patio option

[3wheeler]

We finally got the chance to load up and take the bike out, first time on this 3rd new door. I tried something different and took Lipperts advice, I loaded from the right side of the door rather than up the center. Just as with the other 2 doors the bike left a dent in the door where I rode up. I have a friend that has a Voltage Toyhauler who also loads his Goldwings and the door on that trailer doesn't have a mark on it. I don't get it, same manufacturer of the door but the quality of the door is obviously different.

Funny thing is, Keystone makes the Voltage.

[Beerdude41867]

No they don't. Dutchmen does.

[roadglide]

My 2015 311 Impact has a crease up the middle and I have used 6 ft by 4 ft folding aluminum ramp from day one and leveled the door with 2 x6 across the rubber bumpers . I took pictures of my door today with the set up I use. I beleave there not crossed laminated . The out side door of the garage is showing a bow. I cant post pictures or i would and I have windows 8.1 and I 5 phone.

[sw342]

No they don't. Dutchmen does.

Actually Dutchmen is now Keystone. Been like that over a year. Or technically speaking "Keystone Management has absorbed oversight of Dutchmen"

The new Voltage haulers have a sticker on the side stating "Made by Keystone"

[3wheeler]

Actually Dutchmen is now Keystone. Been like that over a year. Or technically speaking "Keystone Management has absorbed oversight of Dutchmen"

The new Voltage haulers have a sticker on the side stating "Made by Keystone"


From what I understand they are made in the same factory.

[ReadyToRoll]

Well, while my 2013 Cougar TH door hasn't had damage yet, it has the smaller door. With that came the problem that setting level, the second stage ramp wasn't long enough to ride the FLCH Full dress up without high centering it at the top. So, I extended the second stage by about 20" with 3/4" plywood and steel angle iron edges. Works great but quite a bit heavier now. So, went to the local Harbor Freight Store and purchased an 800# 110 volt electric winch. Strung a 2" iron conduit pipe along the rear wall above the door by fabricating angle iron brackets that fit into each corner to support the bar and hoist as well as support the wall seams. Single line, lifts the door up easily and still doesn't effect the usable space for the Harley or 2 TW200 Yamahas. Slick as a whistle. lol