2hoops
06-18-2014, 05:35 PM
Yes I joined this forum to ramble, yes I'm frustrated and really dissapointed.
Short story about Keystone Dealer Networks.
We decided to trade our 37 ft Motorhome and get a smaller 5th. Decided on Loredo 270SLR. Our Local Keystone Dealer would not consider a trade. At a RV Show we talked to another Keystone Dealer who made us an offer we could not resist.
Cut to April and spring thaw. Found that the grey water shut off does not work. Our Keystone Dealer who sold us the unit (3 hours away) referred us to my local dealer for repairs. He (our local dealer) refused to do the work because we did not buy the unit from them.
Cut to Keystone Customer Service. They suggested I go to any other RV Service Center have them provide an estimate on cost to repair and only after Keystone approval could the work could be done. That leaves me wide open for repair estimate cost with no guarantee of work completed. At no time did Keystome suggest they would be my advocate. After many Email with only one short response from Customer Service I sense I've been cut loose by Keystone.
My Ford Dealer sure doesn't care were I bought my truck. He likes the sound of money.
SO the lesson is - if your travelling and have a problem with your Keystone you had better turn around and head home. In my opinion Keystone is not a Customer nor a Service Dealership its a Sales Network.
Take no comfort from the Keystone marque when you'r on the road.
Short story about Keystone Dealer Networks.
We decided to trade our 37 ft Motorhome and get a smaller 5th. Decided on Loredo 270SLR. Our Local Keystone Dealer would not consider a trade. At a RV Show we talked to another Keystone Dealer who made us an offer we could not resist.
Cut to April and spring thaw. Found that the grey water shut off does not work. Our Keystone Dealer who sold us the unit (3 hours away) referred us to my local dealer for repairs. He (our local dealer) refused to do the work because we did not buy the unit from them.
Cut to Keystone Customer Service. They suggested I go to any other RV Service Center have them provide an estimate on cost to repair and only after Keystone approval could the work could be done. That leaves me wide open for repair estimate cost with no guarantee of work completed. At no time did Keystome suggest they would be my advocate. After many Email with only one short response from Customer Service I sense I've been cut loose by Keystone.
My Ford Dealer sure doesn't care were I bought my truck. He likes the sound of money.
SO the lesson is - if your travelling and have a problem with your Keystone you had better turn around and head home. In my opinion Keystone is not a Customer nor a Service Dealership its a Sales Network.
Take no comfort from the Keystone marque when you'r on the road.