Heimtime21
03-29-2014, 06:18 AM
Hello,
I purchased a 2013 Keystone Laredo 303TG in August of 2013 at Holman RV in Batavia, OH. Last year I encountered a list of minor to aggravating issues. I'll list some:
-Love seat in the bunkhouse a spring that was disconnected under frame.
-Love seat also had a broken arm rest on the "right arm side"
-The 50 amp outlet outside of camper where my 50 amp cord plugs in leaks into the inside of the camper while it rains. Only when cord is plugged in.
-No gas hose provided for grill
-My furnace would not work (bad gas relief valve)
-TV support was wobbly (took 2 trips to dealer to fix this....)
-Water leaking from fresh water tank where it connects to drain hose.
Last year I had to take my trailer to the dealer twice to get these issues resolved. I had to cancel just as many camping trips as we actually went on. Three. It would sit at the dealer for weeks. So....I was promised a new couch and the water leak had been repaired. I picked up my camper in early November from service. I had to get in between two snow storms. I was promised everything was okay. I parked the camper for the winter in storage. We had a rough winter so I never really got to double check any repairs until now.
The camper is set up in my driveway right now. It is raining and I STILL have a water leak when my cord is plugged in. ALSO, The spring on my love seat is fixed but the arm rest is still BROKE. I was promised a complete new couch. I don't think they even replaced it.
Please advise me on my next steps. I left the service director a message to call me this morning. I have 3 trips scheduled for the month of May and I'm still getting the "bring your camper in and we will look at it within two weeks from my service advisor. So again....I will be cancelling camping trips.
It is very frustrating to have paid 28K for something that has been in the shop more than I can use for camping. Not to mention the costs I'm racking up driving this unit back and forth 2 hours round trip to the dealer.
Is there any steps I can take to minimize the frustration I have and will encounter?
I purchased a 2013 Keystone Laredo 303TG in August of 2013 at Holman RV in Batavia, OH. Last year I encountered a list of minor to aggravating issues. I'll list some:
-Love seat in the bunkhouse a spring that was disconnected under frame.
-Love seat also had a broken arm rest on the "right arm side"
-The 50 amp outlet outside of camper where my 50 amp cord plugs in leaks into the inside of the camper while it rains. Only when cord is plugged in.
-No gas hose provided for grill
-My furnace would not work (bad gas relief valve)
-TV support was wobbly (took 2 trips to dealer to fix this....)
-Water leaking from fresh water tank where it connects to drain hose.
Last year I had to take my trailer to the dealer twice to get these issues resolved. I had to cancel just as many camping trips as we actually went on. Three. It would sit at the dealer for weeks. So....I was promised a new couch and the water leak had been repaired. I picked up my camper in early November from service. I had to get in between two snow storms. I was promised everything was okay. I parked the camper for the winter in storage. We had a rough winter so I never really got to double check any repairs until now.
The camper is set up in my driveway right now. It is raining and I STILL have a water leak when my cord is plugged in. ALSO, The spring on my love seat is fixed but the arm rest is still BROKE. I was promised a complete new couch. I don't think they even replaced it.
Please advise me on my next steps. I left the service director a message to call me this morning. I have 3 trips scheduled for the month of May and I'm still getting the "bring your camper in and we will look at it within two weeks from my service advisor. So again....I will be cancelling camping trips.
It is very frustrating to have paid 28K for something that has been in the shop more than I can use for camping. Not to mention the costs I'm racking up driving this unit back and forth 2 hours round trip to the dealer.
Is there any steps I can take to minimize the frustration I have and will encounter?