PDA

View Full Version : warranty- buyer beware!!!!!!!!!!!!


cnickels
04-23-2009, 03:02 PM
Keystone warranty is useless!!!!!! THEY punch hole in siding with too long a screw at factory and patch send out to dealership to sale!!!! When I discover hole and determine it was factory screw up they want to just repatch and give back to me!!What a bunch of crap!! they should have fixed at the factory properly like maybe replace this particular side instead of selling a unit knowing it was damaged.. I would be proud to represent my company with these procedures screw the customer hoping they would never discover?? I would never have bought this unit if they had openly disclosed this, I had several other units to choose from......:mad::mad::mad::mad:

cnickels
04-23-2009, 03:10 PM
Maybe not! After several calls and right contacts they (keystone) has agreed to restore my 26RK nose piece to original brand new factory condition! Persistance pays off and dealing with the right person who cares enough to do the right thing! I feel 110% better about my TT and keystone`s commitment to customer satisfaction!!!