Cyncwby
09-26-2013, 02:37 PM
Well I finally got some answers today, straight from the horse's mouth .....Terry Shepard, the owner. Even though I had to call twice and ended up sending pics of the damage to his email address he did call me back.
If you remember the entry door had been changed (no decals and latch) he explained that they had a rash of burglarys at their storage lot by prying the entry door open thusly ruining it. The theft was the large TV's, they eventually caught the crooks who worked for another RV dealership so they knew what they were looking for.
Without going into the issues at the Indy dealership he did say that they are working on making customer service better and hopefully we can resolve the problems that we encountered. As for me doing the repairs myself he said that he would bill Keystone for my time and effort ....... but that they only pay a flat rate for each repair just like they would a dealer.
We had a very nice informative conversation, I wasn't complaining and moaning, just wanted a fair shake for what we went through. Mr. Shepard agreed and had me talk to his secretary who took down my hours for the repair work. Now we'll just wait and see if Keystone comes through with an amiable emount of compensation. As always I'll keep you informed ....... Dave
If you remember the entry door had been changed (no decals and latch) he explained that they had a rash of burglarys at their storage lot by prying the entry door open thusly ruining it. The theft was the large TV's, they eventually caught the crooks who worked for another RV dealership so they knew what they were looking for.
Without going into the issues at the Indy dealership he did say that they are working on making customer service better and hopefully we can resolve the problems that we encountered. As for me doing the repairs myself he said that he would bill Keystone for my time and effort ....... but that they only pay a flat rate for each repair just like they would a dealer.
We had a very nice informative conversation, I wasn't complaining and moaning, just wanted a fair shake for what we went through. Mr. Shepard agreed and had me talk to his secretary who took down my hours for the repair work. Now we'll just wait and see if Keystone comes through with an amiable emount of compensation. As always I'll keep you informed ....... Dave