Keystone lost my business

[rhoag]

My first travel trailer was a Keystone Cougar 29BHS and it was a very nice trailer. When we decided to go to a 5th wheel and a bigger camper we went back to keystone and ordered a brand new 2013 avalanche 341TG. Well, I have had nothing but problems with it and 99% of the problems were/are caused by poor quality control and the workers who built it. The list:
* All Cabinets poor varnish. 1 coat is not enough the end grain on every visible piece of wood is dull and dry.
* Scratch in one door another cracked
* 3/4 decking used under the bed as a base corners square and sharp and they used two pieces and they didn't even line them up, they were off by an inch.
* Left outside speaker not working ...bad wire crimp
* Hot water heater not working on gas...bad crimp and plug not pushed tight on the circuit board.
* Refrigerator not working ... bad crimp on the 12v going to the circuit board.
* 12v converter not working .... two blown 30 amp fuses...possibly caused by all the loose wires and crimps.
* Used the wrong wire to wire the contactor from the Automatic Transfer Switch to the customer hook up.
* Wire for awning motor routed wrong being pinched so awning wouldn't close all the way.
* 1 1/4 corrugated PVC tubing to fill fresh water tank sagging about 10 inches, not supported between cross members.
* Front motor for the jacks 1 bolt not tight and the other not even started.
* switch for the rear stabilizers put in crocked and broken.
* Main TV dead on first trip.
* Firing strips cracked and broken because holes were not pre-drilled
* Missing piece of trim in the outdoor kitchen.
* Rear sink drain plumbed to black tank vise gray
* Still investigating but, I think they forgot to vent the rear gray tank.

There is probably more that I have not found yet. This is only my second camper and I made mistakes. I bought late in the fall and it arrived at the dealer in the winter. I choose a crappy dealer and I didn't inspect it close enough when I picked it up. Some of the problems (fridge and converter) didn't appear until I actually trailed to our first trip. The water fill pi$$ed me off because I need my water tank first time out and I thought the tank was full and the gauge was broken. Normally when the water comes shooting back out at you it's full. Nope not when the fill line has a long sag in it and the weight of the water makes it sag more.
The first morning we woke up and the whole trailer was dead. No 12V because of the converter and no fridge even after I found the converter and the two blown 30 Amp fuses, so off to a local fleet farm for fuses.
Not a Happy Camper. Of all the things listed above I have fixed everything except the doors and cabinets. I'm just concerned about what is next. Looking at the quality of the worker that assembled my trailer makes me sick. Little things like say a group of 8 wires 3 on one side of a drain pipe and 5 on the other, wire loom 2 feet to long just left dangling. I guess the worker thought no one would ever have to take the panels in the storage off!!!! Ummm unless there are blown fuses in the converter!
Bottom line I will never purchase another keystone... the Avalanche is supposed to be a step up... i'm not seeing it.

[dankent]

Oh man ... i hope i do not run into these same issues :(

Maybe i will not sign anything else till i go over this thing according to the pdi checklist on the board here is satisfied.

[rhoag]

Go over every inch. make them take the 2 panels that face rear in the storage area off and look at the fill line. While in there make them move the converter to someplace that you can reach it to inspect/change fuses. Make them hook water to it while all tanks are empty then run each sink shower and toilet one at a time and see where it is going.
I just got off the phone with the dealer. I asked them to check into the stench problem with the aft bathroom and they couldn't find any problems. By running the water and putting water down the roof vents I found the sink plumbed wrong and no vent for the gray tank. So I don't have much faith in the dealer. They said they have to get authorization from Keystone. What a bunch of BS a brand new RV with these problems... fix it.
I tried a different dealer but, they said they wouldn't work on it unless I paid them and then I got keystone to reimburse me because they have been burned by Keystone not paying them.
The stench of human waste is a health hazard and we will have our 2 grandsons with us during our trip in 4 weeks. I guess we will all use the master bath til it is fixed.

[SAABDOCTOR]

Have you contacted Keystone customer service yet? I hope you get it solved soon! keeps us informed.

[thewhitehat]

Sounds like they trained the 'new guy' on putting together your trailer while the others went for coffee. Or it was a 'Monday morning' trailer. Most would say "the luck of the draw". Chances are, if you went to look at the exact same trailer on another lot, it would be put together well, with very few or none of the problems you described. That's just the way it goes.

I hope you get these things resolved so you can enjoy your rig. :(

[crash]

Sorry to hear you are having so many problems, but we had similar problems w/ a 2012 salem 292fk hemisphere ,we made so much stink about it on there facebook page ,company web site and salem owners forum they finally blocked us and got together w/ us and the dealer and bought the unit back:DAhhhhhhhhhhh the power of social media:D

[rhoag]

I have filled out there review when they sent it to me and have contacted customer service via online form/e-mail and phone twice. Customer service says take it to the dealer. The dealer is clueless. Summer in Wisconsin is to short for my RV to be sitting at the dealer all summer. We have trips planned almost a year in advance and don't want to cancel our plans.
So I keep fixing what I can. This latest issue with the stench and the rear bathroom I can't fix. I looked today and I am not going to take that whole sheet off the bottom to access everything. The dealer says he has to wait for authorization from keystone.
And yes the build date was a Monday :(

[Festus2]

If you do a forum search about the bathroom stench issue, there have been some recent threads and posts about that very problem. There are a few suggested fixes for that smell that you can read and decide how you want to proceed.

Look at the blue bar at the top of the page and find the word "Search". Click on it and type in what you want to find. Keep it brief and specific.

[billb800si]

Sorry to hear about your many problems.
We bought a 2014 Cougar High Country 321RES trailer and love it. Had to replace the door lock as they shipped the wrong keys. Just today I replaced the microwave. Otherwise we are more than happy with our Cougar. Going on three trips next month. Each a one week trip. The wife loves the floor plan and the quality of cabinets and detail work. Much better than our previous Jayco Eagle.
Happy trails,

[fla-gypsy]

I bought one of the cheapest campers Keystone made and have been nothing but thrilled with it for 7+ years. All of the issues you list are not uncommon to all makers of RV's when you get right down to it, sad but true. When you pay workers by the piece you tend to get less than quality work regardless of what they are making. If they didn't pay by the piece most of us couldn't afford the RV to begin with. I trust you will be able to get all the issues worked out. I would keep pestering Keystone directly and ask them to arrange for a different dealer/repair facility to do the warranty work. The dealer you have sounds like they are incompetent.

[justlkn]

Hey rhoag. I tried to send these through pm but couldn't figure out how. Guess I have only one in the back too. First pic is back end and second is front end.

3734

[Bob Landry]

I've had my Outback for two years, and I have had my share of minor problems, but none to the extent of some of the ones expressed here. I only had to have the dealer fix one item, but I understand that not everyone has the time, tools, or expertise to correct a lot of problems, and the bottom line is, they shouldn't have to for what these things cost. Add to that the hassle of getting Keystone to approve a repair of something that should have never left the yard is unforgivable.
I can't say that I'm unhappy with my trailer because I've fixed and modded to get it the way we want it and we will likely keep this one for a while. I've tried to convince myself otherwise, but it really seems like Keystone is perfectly happy to keep the "one time buyer" share of the market. I'm a business owner and I assure you that I'm not in the business to send sales to someone else.
If there is another trailer, I'll probably do a lot more research than I did for the current trailer..

[Quad]

I would agree rhoag, I chose my first 5er as a keystone and overall have been happy with it. But have been less than happy with the quality of the unit. Craftsmanship was def not in their vocabulary. I bought my new camper of march this year. Before I even took it for the first trip I had to return to the dealer for a cracked/leaking toilet valve and broken shear bolt on the front jack motor. All in all since march I have found 32 issues with our camper the dealer has and still has to fix. Ranging from small to large things. At the end of this season I have to return it back to the dealer for them to finish the repairs. When I was sealant foaming and taping some duct work I even found roofing scraps tuck in between the roof and ceiling. Like the attic portion. I guess the didn't have a garbage can and figured the customer wouldn't ever have vent covers off and wouldn't see it. It really is crappy work.

[rhoag]

Finally someone else that had there's built by the Monday morning shift. I just can't believe there is no QA!

Thanks justlkn that confirms that the gray and black tank in back are somehow tied together and vented out using one pipe through the roof. Maybe this is why some of us have severe odor problems when the aft bathroom gets used a lot.

I installed these extreme vents on the black tanks today. We will see if they help. They were not cheap because they are made out of aluminum and powder coated (not cheap plastic ones that break). Notice in front the black tank was the one on the right looking forward. The aft bathroom probably won't be used this week but our trip in two weeks it will. I will let you know if they help.

[labs4life]

Have you guys ever had a nail or screw pop out of the Sheetrock in the sticks and bricks?? What about taking a gander in the attic there?? Ever see the scraps from the electrician or the HVAC guy?? What about looking at the way some plumbers make the hole in the roof decking for the vent stacks.....it is done with a 5lb maul and a big swing!!

Ain't just rv's that are using subpar construction. Buy what you want, but there are ALL going to have issues!!!!

[Ken / Claudia]

I will say it sounds like you have problems with the unit and will not say Keystone is bad or good. I will say that unlike many folks I have been around fleets of vehicles for my job and the state police has maybe 1000 cars, several hundred trucks, abunch of SUVs, 40 boats and all makes models have problems at times. At my office we had 90+ public owned vehicles. There were bad apples (vehicles) that were lemons. Somtimes major, mostly minor fixs. Ford, Chev, Dodge, etc. I was told once by a fleet guy that my car at that time was built on a Friday, thats why it was a continuing problem.

[JRTJH]

I agree, Ken. There are issues with the way some assembly line products are manufactured while the one before it and the one behind it are problem free.

As for "built on Monday" "built on Friday" The average run through the Keystone assembly line is 6 days from the time the frame enters the plant upside down (so they can install the coroplast base liner) until the time it's accepted at the other end and towed to the storage/transport yard. So, it seems every RV through the plant has a "monday/tuesday/wednesday/thursday/friday/sit the weekend/monday/tuesday syndrome........ If the chassis enters the line on Wednesday, then of course the cycle starts there, not on Monday, but the time frame remains about the same.

[concours]

The dealer was happy to charge you for the PDI I would be speaking to the owner of the dealership, at least he should know about the shoddy work his service department is turning out. Our 331MKS had it's share of problems and our dealer did look after it all. The problems are not design but poor workmanship both at Keystone and your dealer.
good luck and don't forget Persistence overcomes Resistance

[rhoag]

Yes the PDI had a check mark next to everything...all good to go IAW the tech that inspected it. I tried to talk to the manager of the dealership and he told the person to tell me to go see the manager of the department I had a problem with.

I will fix the varnish issue myself in the fall. The only thing I want the dealer to do is replace the cracked door and fix the sink that has the drain going to the wrong tank.

Well, we are off to Wisconsin Dells for a 4 day trip with friends... so we will see what else I find this time out.

[Pmedic4]

Our current 5ver started with many problems, and we were ready to beat the dealer into submission. After 3 trips to the dealer, they fixed all the problems. I did fix a few items myself, but felt like by repairing those problems, Keystone or the dealer aren't aware of the the poor quality and our satisfaction level. And we live 100 miles away from the dealer we purchased our 5ver from, so the distance is an issue.

One interesting point you mention was a different dealer would only repair the problems if you paid them first. Several weeks ago someone pointed out in the Keystone owners manual. You can Search on "Owner's manual Dealer Responsiblities" The point of the other post was any Keystone Dealer should be happy to work on a warranty issue. When the other dealer declined, you should talk to Keystone directly - for what it's worth.

[bigjr]

I drove a long way to buy my 5er so I was kind of in a hurry but my dealer was in no hurry on my PDI mine was used it was freezing outside. He pulled the unit inside he loaded up all the tanks filled the fresh water ran every possible devise on the unit and washed and waxed her. He made me walk through every step in the proses. Then at the end he wanted to show me how to winterize the camper. I guess it really does depend on the dealer as far as the unit its been fairly solid sure minor things here and there but nothing that left me stranded. I know some of my buddy's I camp with have alot more expensive units and they have just as much trouble.

[Quad]

I would agree that there is a lot of sub standard quality work out there. I've seen a lot of it in my own house when I upgrade or repair things (though I bought a used house and expect it). Ive seen it in new trucks I've bought (it was new and in five yrs have maybe 10-12 items needed attn). But that doesn't make it right or ok. That doesn't mean it's the standard or should be the standard of craftsmanship. I work in the service field as a technician and maybe it's just me. But I like taking pride in my work and making sure when I'm done the job is done. I strive for first time fix. I might be one of those guys that other techs get annoyed with because I take the extra time to run wire with slack so they don't pinch, or rub. Or tape around contacts that could contact something and cause a short. I prefer to do the best job I can. I still think to myself, I bought a new camper, not used. With used I can understand a certain amount of repair items within the first 3-4 mths depending upon how the last owner/owners took care of it. But at new I expect very few repair items. I know there will be some, we are human and things happen. But 30 plus is a lot for a new anything! Now my dealer has been fair to work with and has repaired everything I've brought to their attn that I haven't fixed myself already. I can't complain about them other than the time it takes them to repair things. That a different story. In the end, and big picture of things I do like my camper. But I'm not thrilled with the quality of work and will most likely not in the future buy keystone because of this. I will look else where. But I feel the OP was feeling frustrated as I was months ago and needed to vent. I felt that I would share my story with him to let him know I feel that pain as I'm sure many others do too.

[Digby]

I feel your pain. We have experienced many of the same problems on our Sprinter. None of the issues have been overwhelming just frustrated by poor craftsmanship.
* nothing is predrilled and many of the cabinet frames were cracked by running screws in at harsh angles.
* trash left in the cabinet bases
* missing rivets holding the awning frame to the side wall.
* step treads not parallel with one another.
* wood chips left everywhere.
* extra sealant dripped all over the roof.
* exposed wood on the underside by the propane tanks.
* bedroom slide light would not work, wire wrapped around drive tube and pulled apart.
* TV was mounted 3/8" out of level.
* None of the exterior welds had an once of paint on them.
The list goes on but I have to say we have an OUTSTANDING dealer in POCONO RV. They have addressed every issue so far and have made us very happy. So far, I am grateful that Keystone has backed their product but I wish they would address their quality control procedures which would help them avoid posts such as these.

[Jim7411]

My first travel trailer was a Keystone Cougar 29BHS and it was a very nice trailer. When we decided to go to a 5th wheel and a bigger camper we went back to keystone and ordered a brand new 2013 avalanche 341TG. Well, I have had nothing but problems with it and 99% of the problems were/are caused by poor quality control and the workers who built it. The list:
* All Cabinets poor varnish. 1 coat is not enough the end grain on every visible piece of wood is dull and dry.
* Scratch in one door another cracked
* 3/4 decking used under the bed as a base corners square and sharp and they used two pieces and they didn't even line them up, they were off by an inch.
* Left outside speaker not working ...bad wire crimp
* Hot water heater not working on gas...bad crimp and plug not pushed tight on the circuit board.
* Refrigerator not working ... bad crimp on the 12v going to the circuit board.
* 12v converter not working .... two blown 30 amp fuses...possibly caused by all the loose wires and crimps.
* Used the wrong wire to wire the contactor from the Automatic Transfer Switch to the customer hook up.
* Wire for awning motor routed wrong being pinched so awning wouldn't close all the way.
* 1 1/4 corrugated PVC tubing to fill fresh water tank sagging about 10 inches, not supported between cross members.
* Front motor for the jacks 1 bolt not tight and the other not even started.
* switch for the rear stabilizers put in crocked and broken.
* Main TV dead on first trip.
* Firing strips cracked and broken because holes were not pre-drilled
* Missing piece of trim in the outdoor kitchen.
* Rear sink drain plumbed to black tank vise gray
* Still investigating but, I think they forgot to vent the rear gray tank.

There is probably more that I have not found yet. This is only my second camper and I made mistakes. I bought late in the fall and it arrived at the dealer in the winter. I choose a crappy dealer and I didn't inspect it close enough when I picked it up. Some of the problems (fridge and converter) didn't appear until I actually trailed to our first trip. The water fill pi$$ed me off because I need my water tank first time out and I thought the tank was full and the gauge was broken. Normally when the water comes shooting back out at you it's full. Nope not when the fill line has a long sag in it and the weight of the water makes it sag more.
The first morning we woke up and the whole trailer was dead. No 12V because of the converter and no fridge even after I found the converter and the two blown 30 Amp fuses, so off to a local fleet farm for fuses.
Not a Happy Camper. Of all the things listed above I have fixed everything except the doors and cabinets. I'm just concerned about what is next. Looking at the quality of the worker that assembled my trailer makes me sick. Little things like say a group of 8 wires 3 on one side of a drain pipe and 5 on the other, wire loom 2 feet to long just left dangling. I guess the worker thought no one would ever have to take the panels in the storage off!!!! Ummm unless there are blown fuses in the converter!
Bottom line I will never purchase another keystone... the Avalanche is supposed to be a step up... i'm not seeing it.
If you're a Good Sam member, you might get them to go to bat for you. There's nothing like bad publicity to get a manufacturer to get off their butts and do what's right. It's the RV Action Line in Trailer Life magazine.

[Str8shooter]

I had a couple unpleasant situations that required talking with the Keystone folks on our former 2011 Raptor toy hauler, but they showed little interest in demonstrating their customer service side.

The first item was fairly costly but I paid up even though we were still under warranty. The second event would have cost them perhaps 15 bucks and a very cheap way to keep me satisfied along with my business but they failed on this one also.

In my final communication with Keystone I basically told them I would vote with my dollars on our next RV and I did! Got rid of the Raptor and bought a nearly new 2011 Jayco Pinnacle fifth wheel a couple months ago. What a difference in workmanship.

Jayco is a family owned manufacturer and seem to have a more customer friendly approach. I found the level of coldness and matter-of-factness in Keystones communication astounding.

Oh, I see I need to change the picture below . . . pity. Still have the truck, however.

[dankent]

and the sig ...


I didnt have many issues at all with my Sprinter 255RKS .. in fact none this year. I rather have been very happy with it ... so I am very concerned with the condition that my 333MKS will arrive in when i read posts like this ... however i will be giving it a thourough going over. When we first got the trailer on the first couple shakedown trips ... we found mickey mouse stuff and they fixed them without problem. They would order parts and when the parts arrived we booked a time(within days) to get things in and switched out. Will see how the next trailer comes .. it will be here today or tommorrow and we will be PDI'ing ith the day it arrives.

I hope you get your problems worked out with your trailer so you can enjoy whats left of the summer ... :( only a few months left of camping

[WaltBennett]

Anyone thinking of spending over $30k on a car would be looking at reviews and Consumer Reports, wouldn't they? If someone would buy a home, wouldn't they have a home inspector check it out before signing? Keystone makes products that can be good, so-so, and have problems. Only way to find out is to inspect before buying. These folks rate very stringently on long-term usability. We bought a used Montana even though their ratings weren't but average, because we did a very, very thorough inspection and found little to worry about for the way we wanted to use it. The inspection guidelines came from guess who! I don't get anything from RV Consumer Group, but they are the most brutally honest outfit there is!

[Festus2]

. The inspection guidelines came from guess who! I don't get anything from RV Consumer Group, but they are the most brutally honest outfit there is!

WaltBennett:

Do you have a website that our members could go to and have a look at the reviews of RVs conducted by this group? Our members would, I think, be very interested in reading the results of some of their "brutally honest" reviews. Thanks

[KanTC]

WaltBennett:

Do you have a website that our members could go to and have a look at the reviews of RVs conducted by this group? Our members would, I think, be very interested in reading the results of some of their "brutally honest" reviews. Thanks

Festus (& the collective group),
There's an annual membership fee required to view the RV Consumer Group info. http://rv.org/member.html

Terri, the Chevy co-pilot :)

[Festus2]

Terri -

Thanks for the heads up on this group. It might be a valuable source if you are considering buying a new RV but not one that we would be promoting on this forum because of the required membership fees. But if you are considering joining, just be aware, as KanTC pointed out, there is a membership fee involved.

[Str8shooter]

I had a couple unpleasant situations that required talking with the Keystone folks on our former 2011 Raptor toy hauler, but they showed little interest in demonstrating their customer service side.

The first item was fairly costly but I paid up even though we were still under warranty. The second event would have cost them perhaps 15 bucks and a very cheap way to keep me satisfied along with my business but they failed on this one also.

In my final communication with Keystone I basically told them I would vote with my dollars on our next RV and I did! Got rid of the Raptor and bought a nearly new 2011 Jayco Pinnacle fifth wheel a couple months ago. What a difference in workmanship.

Jayco is a family owned manufacturer and seem to have a more customer friendly approach. I found the level of coldness and matter-of-factness in Keystones communication astounding.

Oh, I see I need to change the picture below . . . pity. Still have the truck, however.

Okay, changed my picture and signature . . . ahhh, feels good.

[wva3185]

I have owned Coleman (1 unit), Starcraft (1 unit), Palomino (2 units) (all the preceding were PUPS), Gulf Stream (1 unit), Prowler (2 units), Keystone (3 units) and Jaycos (2 units) and they all had problems of one sort of another. The most problematic was the Gulf Stream Innsbruck. The least problematic was the Coleman Colorado...not much could go wrong with it. The least problematic travel trailer was the 1996 Prowler. You become adept at fixing the small issues after awhile and you learn not to stew about the other issues. I have bought from from four different dealers and they have ranged from great to mediocre. No matter what unit you buy a great dealer is the best asset. I have never been fortunate to be able to afford a top end unit but I have read enough RV forums to know that they have some problems as well. Just MHO.

[fred1609]

We have a 327RES and on delivery the dealer swapped out the AC as the cooling fins were dented. I swapped out all the screws on the AC cover from rusting cheapos to stainless steel. We also had the plastic surround on the door window replaced as the first one was stained. A couple of other minor issues finish the list. They also completed the first winterizing free of charge on the unit. All in all after 3 years, DW and I are very happy with the unit and the dealer. On the trip we are currently on, I had to replace the convertor which doesn't make me happy. I optimistically hoped I would get 7 years out of it at least. But given its made in China...well, go figure. Oh....we also bought a gel foam topper for the bed, which has made a huge difference. I accept that this rig rolling down the road, many of which are not great, is gonna have issues that I will deal with.

[Str8shooter]

For me it was not so much the problems encountered with our former Keystone Raptor because I took care of most myself. What struck me the most was the unfriendliness of the Keystone staff I communicated with. Mind you, I never initiated discussions with Keystone, either over the phone or email, in a negative manner or tone. Their responses were defensive, cold and very "corporate". So, as I said in my earlier post, I voted with my dollars and went with Jayco. Who knows, something could go south with our new rig and we're back to square one.

[DirtyOil]

I guess I was lucky with my purchase of a Keystone product (knock on wood) as the PDI tech and I were going through the product, we (both him and I) found issues that were repaired/replaced on the spot. If your unlucky enough to purchase from a large dealership (one out of Langley, Kelowna, called ... Supercenter comes to mind) they don't do PDIs a quick tour with the customer to point out how this or that works, is all you get! Its up to the customer to bring it back for warranty work, that's there business motto!

[x96mnn]

@st8tshooter

I would think most of the bugs are worked out of your trailer by this point. I am almost convinced a person is better off buying a almost new for this very reason.

[JRTJH]

@st8tshooter

I would think most of the bugs are worked out of your trailer by this point. I am almost convinced a person is better off buying a almost new for this very reason.

st8tshooter hasn't signed onto the forum since February 2, 2014. Chances are he won't see or respond to your comments anytime soon.

[EVMIII]

No doubt the quality control should and could be better, but I think I would be more upset with the dealership. I spent 4 hours or so (not rushed at all) doing my PDI with the tech beside me the entire time. They made a specific point to introduce me to the owner who stopped what he was doing to spend 15 minutes with me talking hitches. He is at the parts/service section most days and readily available. I have been very lucky with my Alpine, but I am very confident my dealer would fix everything on your list or at least be my advocate back to Keystone.

I would recommend you keep them as the focus of your dissatisfaction and force them to engage. Good luck with your repairs.

[Campy]

I have went through a lot of electrical issues on many campers in the past and my new 2014 Cougars is not much better. I have found and fixed many poor crimped connectors around the battery and circuit breakers in the front. The belly skin is a huge one-piece unit or I'd have it off looking around in there for other issues. I'm just hoping that there are no "blanks" left in the holding tanks to foul up the drain valves, been down that road too many times!!

[outwest]

The sad thing is that these quality control problems are everywhere in the RV industry, regardless of mfg.

Parents had a 1984 Avion (looks similar to Airstream, but axles and suspension on it was built better). One day they smelt a burning smell. They investigated it and the box where the power came in was undersized, with the wires crammed into it and a loose connection in there to boot. This was under one of the beds. It could have easily turned into a large fire and killing them. Another time returned to the RV to find an outlet had caught fire and melted, luckily the fire didn't spread. The wire connection to the outlet was a solid wire, rather than stranded wire, and going down the road it had loosed and created a short. It had other issues that cropped up as well, including frame integrity issues.

Just from talking with other RVers and browsing rigs at trade shows, fairs, etc., I've seen a variety of problems on assorted brands of trailers that were new or fairly new, ranging from cosmetic, to life endangering.

So far, the only electrical issues I've come across on our Vantage is the 12V fuse for the water pump had a loose connection (just had to tighten the connectors it plugs in to) and they put a 20A fuse on the jack, when the mfg. calls for a 30A fuse. But, I haven't thoroughly examined the electrical on this rig yet.