therink
04-23-2013, 03:23 PM
I have been plauged with poor service over the years by CW Rochester NY location. So much so that I swore to never go back. Due to my flaming them on the rv.net forum, they contacted me and begged me to come back. They promised to take good care of me. Reluctant, I bought a new fiver a few weeks ago. There were three items found during the PDI which required ordering parts (two new interior drawer faces and rubber seal for outside kitchen door). I told them to order the parts, call me when they come in and I will install myself. Simple enough right. I picked up the parts today. Got home and opened the boxes. Both drawer faces are the wrong finish, not even close in color. The seal needed corn the outdoor kitchen door is 3/4" width, the one I received is 1/2".
I was joking a few days ago with DW that I'm sure the parts will be wrong. I guess I was right.
I just don't get how hard it is to mess up something so simple. Especially since they wanted my business back and toquit flaming them in the forums.
I'm sure they will make it right but what a pain in the backside. Ok, I'm done. I will hold off from flaming them on rv.net because CW monitors that forum. I will give them another chance, not the end of the world.
There is still 3 other items they need to fix (sagging floor at the entry steps, bad did player, defective relay for the power awning). They did look at and confirm those items today. I. Told them I will return with my trailer once they receive repair approval from Keystone, have the parts, have a plan and can commit to a repair date. I refuse to leave my trailer there in fear I will never get it back. The funny thing is that they had 2 mangers, a tech and the warranty girl all looking at, taking photos, and verifying the repair items. I think someone from CW main office instructed them to take good care of me. Only if they knew how to order parts correctly. I will admit, they are trying.
Steve
I was joking a few days ago with DW that I'm sure the parts will be wrong. I guess I was right.
I just don't get how hard it is to mess up something so simple. Especially since they wanted my business back and toquit flaming them in the forums.
I'm sure they will make it right but what a pain in the backside. Ok, I'm done. I will hold off from flaming them on rv.net because CW monitors that forum. I will give them another chance, not the end of the world.
There is still 3 other items they need to fix (sagging floor at the entry steps, bad did player, defective relay for the power awning). They did look at and confirm those items today. I. Told them I will return with my trailer once they receive repair approval from Keystone, have the parts, have a plan and can commit to a repair date. I refuse to leave my trailer there in fear I will never get it back. The funny thing is that they had 2 mangers, a tech and the warranty girl all looking at, taking photos, and verifying the repair items. I think someone from CW main office instructed them to take good care of me. Only if they knew how to order parts correctly. I will admit, they are trying.
Steve