x96mnn
04-05-2013, 04:10 AM
Noticed a comment in another post regarding service in Canada on units bought in the USA.
We all have talked to in detail that in the RV industry there is a large number of dealers who refuse or will not complete warranty work on units not purchased from them. We have debated and concluded this is bad business sense on their part, but at the end of the day people still buy RV's and I think unfortunately this is more common then not, having experienced it myself. Not just
I believe this is going down the path of getting worse. I went to an RV show and collected almost every pamphlet out there not paying attention to most until I got home. One pamphlet is from gorvcanada which I was told is sponsored by the federal government. The pamphlet is titled BUY LOCAL IT IS BETTER IN THE LONG HAUL. In the Pamphlet it list one of the reasons why is so you do not have to make long runs for service, parts and warranty issues later.
As I understand it there will be no available recourse to Canadians to have their RV's repaired by anyone other then the purchased from dealer. The BBB has received multiple complaints on this item and will not proceed further unless the issue is logged against the purchased from dealer and not the manufacturer or other dealer. There is no legal avenue you can take to force Keystone to have a dealer in Canada service it for you.
With all this said it still may be better off buying in the US. I am concerned that this step/stance in public education on buying local is the first of many. I think as Canadians we would be smart to keep a close eye on this, if they decide to make it difficult for a manufacturer to reimburse the dealers who are willing to do the work, it will take things to another level yet again.
We all have talked to in detail that in the RV industry there is a large number of dealers who refuse or will not complete warranty work on units not purchased from them. We have debated and concluded this is bad business sense on their part, but at the end of the day people still buy RV's and I think unfortunately this is more common then not, having experienced it myself. Not just
I believe this is going down the path of getting worse. I went to an RV show and collected almost every pamphlet out there not paying attention to most until I got home. One pamphlet is from gorvcanada which I was told is sponsored by the federal government. The pamphlet is titled BUY LOCAL IT IS BETTER IN THE LONG HAUL. In the Pamphlet it list one of the reasons why is so you do not have to make long runs for service, parts and warranty issues later.
As I understand it there will be no available recourse to Canadians to have their RV's repaired by anyone other then the purchased from dealer. The BBB has received multiple complaints on this item and will not proceed further unless the issue is logged against the purchased from dealer and not the manufacturer or other dealer. There is no legal avenue you can take to force Keystone to have a dealer in Canada service it for you.
With all this said it still may be better off buying in the US. I am concerned that this step/stance in public education on buying local is the first of many. I think as Canadians we would be smart to keep a close eye on this, if they decide to make it difficult for a manufacturer to reimburse the dealers who are willing to do the work, it will take things to another level yet again.