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03-03-2018, 05:13 PM
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#1
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Member
Join Date: Aug 2013
Location: Richmond, va
Posts: 34
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Atwood Water Heater Pilot won’t stay lit
We have a 6 gallon Atwood water heater...Brand new. The pilot turns on, (we can see the fire), but burns out after about 30 seconds. All other gas appliances are working. This is our first outing since de-winterization.
Please help. Cold in Myrtle Beach!
(I’ve read the other posts and they have not helped our situation)
__________________
Paul and Deb
4 Children
2 Dogs
2011 Bullet 294BHS
2013 Suburban 4WD 1500 LTZ
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03-03-2018, 06:35 PM
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#2
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,337
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There isn’t any pilot light on your water heater, It’s either on or off. The igniter is also the flame sensor. Take it out, clean it with WD-40, making sure to wipe the ceramic. Put it back in and try it. If it still fails to stay lit, then it’s probably bad.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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03-03-2018, 07:25 PM
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#3
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Member
Join Date: Aug 2013
Location: Richmond, va
Posts: 34
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That sounds complicated!!
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Paul and Deb
4 Children
2 Dogs
2011 Bullet 294BHS
2013 Suburban 4WD 1500 LTZ
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03-03-2018, 07:28 PM
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#4
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,337
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Not really. The igniter has a wire that is plugged into the board up in the right corner. Should take a 1/4” socket.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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03-04-2018, 06:20 AM
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#5
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,747
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Quote:
Originally Posted by PaulDeb2
That sounds complicated!!
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From this response I have to ask, did you install the water heater? If it's new and you had it installed by a tech then return to the dealer and have them make it right.
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Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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03-04-2018, 07:42 AM
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#6
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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I learned to do this on my S&B furnace and a $150 service call. After I watched the tech fix it, I told myself never again.
Remove one screw, took the sensor out, cleaned it off, repositioned it properly, put the screw back in and voila'! Problem solved and I kept $150. Easy peasy.
Sent from my SM-N950U using Tapatalk
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Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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03-04-2018, 11:03 AM
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#7
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Member
Join Date: Aug 2013
Location: Richmond, va
Posts: 34
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So now the pilot is lighting and staying on for about 5 minutes. I’m thinking this has something to do with the de-winterization process. There is only on valve. The hot water out valve is warm but there is no hot water coming to the faucet. It makes me think there is something that we haven’t done to allow the hot water to come out. But since there is only one valve, I don’t know what that could be
__________________
Paul and Deb
4 Children
2 Dogs
2011 Bullet 294BHS
2013 Suburban 4WD 1500 LTZ
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03-04-2018, 11:47 AM
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#8
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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Quote:
Originally Posted by PaulDeb2
So now the pilot is lighting and staying on for about 5 minutes. I’m thinking this has something to do with the de-winterization process. There is only on valve. The hot water out valve is warm but there is no hot water coming to the faucet. It makes me think there is something that we haven’t done to allow the hot water to come out. But since there is only one valve, I don’t know what that could be
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Did you change the bypass valve on the back of the water heater?
Sent from my SM-N950U using Tapatalk
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Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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03-04-2018, 12:42 PM
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#9
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,337
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Quote:
Originally Posted by ctbruce
Did you change the bypass valve on the back of the water heater?
Sent from my SM-N950U using Tapatalk
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If you didn't rotate the valve to allow regular flow, I'm thinking the thermosat is reading "hot" and turning the flame off. DO NOT use the electric side until you verify water is in the tank. Best way to verify flow INTO the tank is to pull the overheat tab and if you get water then your tank has water, If not then you need to turn the bypass valve and try again, you'll probalby hear air coming out. If you hear air then close that overheat valve, go inside and turn the HOT faucet on at the FURTHEST faucet from the heater. Let it run until a steady stream of water comes out. Then fire up the water heater and see what happens.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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03-04-2018, 03:38 PM
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#10
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Member
Join Date: Aug 2013
Location: Richmond, va
Posts: 34
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Releasing the pressure release valve was the solution. I don’t understand why...but I have hot water! Thanks so much!!
__________________
Paul and Deb
4 Children
2 Dogs
2011 Bullet 294BHS
2013 Suburban 4WD 1500 LTZ
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03-04-2018, 04:43 PM
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#11
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,337
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I have no idea either.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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03-04-2018, 05:06 PM
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#12
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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'Tis a mystery...
Sent from my SM-N950U using Tapatalk
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Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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03-05-2018, 05:19 AM
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#13
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Senior Member
Join Date: Jun 2014
Location: Saint Louis
Posts: 235
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The answer is probably air. Your empty tank was full of air, and the tank couldn't fill without displacing the air. Your tank was only partially full causing it to heat up quickly and shut off. When you opened the valve, you "burped" the tank.
After I drain my HW tank, I always leave a faucet on until I get water before turning it on.
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2012 Ford Expedition EL Limited
2014 Passport 2510RB
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