Quote:
Originally Posted by Rick58
This was a brand new Trailer, No way to tell chipmunks tore the Duct work which makes the cold air leak into the ceiling void. No way to tell in April how much cold Air was coming out. They have had the Trailer for a month figuring out to tear the roof off or inside ceiling. Buy a brand new Trailer and have to deal with this, Just a constant run around
|
You should not be facing a "run around" with this kind of issue. That said, a month is not an extremely long time to get "Keystone warranty instructions" from the factory.
When you consider that the month in the shop likely consisted of it sitting for a week or so before they pulled it into the service bay, then time to write up the report to send to Keystone, administrative time there, then time for the dealership and Keystone to formulate a plan (or attempt to formulate one), for all that to occur, a month is not an "unexpected length of time"...
Granted, I feel your frustration with buying new and facing this kind of problem, but.....
You might want to contact Keystone, discuss your disappointment "OBJECTIVELY and without name calling or emotional concerns" and see what their plan to repair your trailer includes". Seems right now, you're talking about 3rd hand info written by Keystone, read by someone at the dealership, told to you by someone else that asked the reader what was written.... Getting the "first hand instructions from Keystone will give you the real expectations".
You deserve a serviceable trailer without leaking A/C ductwork. The factory "owes" that to you and the dealership needs to either repair the trailer or tell the factory the work is beyond their ability to perform.
Keystone "owes" you the correct as of the day you talk to them, status and plan to repair your trailer AND the time line on when you can expect your trailer to be returned to you in "serviceable, undamaged condition".
Talk to Keystone and see what they say.