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Old 05-26-2014, 09:43 AM   #11
dtm418
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Orientation lacking

My orientation was a little short and weird. The man became obviously perturbed when I asked a lot of questions and occasionally asked something that he said he already explained. So he just sat there while I asked questions.

The big thing was he told me how to manually move the slide which was very important to me. But I figured it out quickly once I got home. The first trip I learned what switches had to be turned on in what order and/or combination. I still love the trailer but have questions about it. So I will try and get them here in the group about my trailer.

Just disappointed in Camping World after the sale. They were good before then and they have been around so long as I shopped there for over 25 years buying present for my parents who always owned an RV.

I hope it is just my location.
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Old 05-29-2014, 10:30 AM   #12
Pmedic4
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Good Sam Membership

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Originally Posted by dtm418 View Post
.... They also promised a three year Good Sam membership with my purchase that would include a year of roadside assistance. They have yet to provide that after 24 days. The first two weeks I went there and reminded them while I shopped. ....
I bought a TT from CW, and didn't even know they offer the "Elite" Good Sam membership. I was looking to buy several items from CW, so I joined Good Sam for the savings on the items. Then about 6 months after my purchase, I got the Elite Good Sam membership notice and material. For me, there wasn't a close Camping World, so didn't go back, even though I had a few warranty issues I ended up repairing myself - it didn't make sense to haul the TT 300 miles round trip, costing me $120 in fuel for a $50 repair. I did have one problem with the bathroom fan, and the manufacturer just sent me the part, saving the money for the fuel.

Everyone has their own issues! BTW, I traded the TT I bought from CW, and bought my 5ver from a closer, but not local, dealer. Oddly, that has been important, since I should have done a better PDI! However, the dealer has fixed the issues, and I'm pleased with the service.

Moral of the story, do a good PDI.
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Old 05-30-2014, 05:50 PM   #13
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When I bought my Premier Bullet 19FB earlier this month at the last minute Camping World notified me that my Keystone warranty would not be valid unless I paid them $880 to inspect the trailer to certify its condition after transport to their store. Was I robbed?".
We purchased our TT at at the Pomona RV Show in California and took delivery out of state last year. I asked the Western Area Keystone rep specifically about an inspection charge. He said Keystone did not allow dealers to charge as it was part of the service provided and that it was illegal in California to charge an inspection fee. I don't know about other states but he very firmly stated that behavior was not acceptable with Keystone.
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Old 05-30-2014, 07:19 PM   #14
therink
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I was told by a CW employee that dealers receive a PDI credit from all RV manufacturers for each and every new RV on their lot. Said it starts at a couple hundred bucks for basic models like pop ups to several thousand for high end class A's. This allowance is provided for the dealer to clean and go tthrough each unit and fix all things the factory did wrong during the quick assembly.
A good dealer will spend the time and actually fix things like cabinet doors and drawers out of alignment, poor caulking, sawdust in ductwork, etc before the buyer even picks it up. Other dealers pocket the $ and hope that the buyer fixes minor things themselves or bring it back under warranty (hence double dipping). Crooked dealers pocket the credit and then charge buyers a large fee for PDI.
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Old 05-31-2014, 09:39 AM   #15
dtm418
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I am going to do what I can to complain and get my money back but doubt I will have any luck.
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Old 07-30-2014, 09:57 AM   #16
brandonld
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Where is the PDI checklist on this site? I'd like to review it prior to having my PDI.
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Old 07-30-2014, 11:29 AM   #17
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http://www.keystonerv.org/forums/showthread.php?t=5129
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Old 08-03-2014, 07:06 AM   #18
bdcarey
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Quote:
Originally Posted by Western Traveler View Post
We purchased our TT at at the Pomona RV Show in California and took delivery out of state last year. I asked the Western Area Keystone rep specifically about an inspection charge. He said Keystone did not allow dealers to charge as it was part of the service provided and that it was illegal in California to charge an inspection fee. I don't know about other states but he very firmly stated that behavior was not acceptable with Keystone.
2014 Cougar High Country 327res, purchased 3 os. ago.
3 cabinet doors (holes in the door panels) needed to be replaced, identified on inspection. CW ordered replacement, followup, cabinet vendor has canceled contract (67 customers have not had defective doors replaced.
Windows have a split in the aluminum frames in half the windows the others have been caulked. CW's response the seamless windows needed cut so they could fit.
Referred to local CW dealer for these problems.
Will go to local CW, discuss warranty, replacement of cabinet doors they will have find a vendor to make/replace like doors, stain etc. if they do not have them in stock.
Has anyone had a similar experience with success in CW correction of these deficiencies?
Will post my experience with warranty etc.
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Old 08-03-2014, 09:04 AM   #19
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We purchased our Springdale fifth wheel from CW at Houghton Lake, MI in 2010. They went the "extra mile" with everything related to the warranty and, when the tree fell on our trailer destroying the roof, they repaired it within the insurance estimate, on time and with no problems found after the repair.

I would say that CW, Houghton Lake is an "exceptional" CW facilitiy. There are a number of members who have had "just the opposite" experiences at other CW facilities around the country.

So, I'd say that it's not really CW that needs to respond to your problems, but the service "leadership" at the local CW facility. If they do, they also will be providing "exceptional" service to you. If they "ignore your issues", then it's apparent that they fall into that "other category".

Just as people have "personality and moods" so do dealerships. How you interact with them and how they respond depends on much more than "just reporting a warranty issue".

Work with your dealership, try to understand their limitations and give them time to get a repair plan formulated. Remember, your warranty is not a CW warranty, it's a Keystone warranty. CW most likely will not "find a local carpenter to manufacture, stain and provide replacement cabinet doors" unless that's what Keystone tells them to do. Don't be too quick to blame CW for not fixing your trailer while they are working with (and waiting for) Keystone to authorize the repair and tell CW what they will pay to fix/what they will not pay to fix.
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Old 08-30-2014, 04:42 PM   #20
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Pre - pre delivery inspection

Just finished our pre - pre delivery inspection 2014 Mountaineer 375FLF, here's our punch list.
1. the led light above the mirror on the front cap above the hitch - no one at the dealership could find the switch for it - help
2. spot on the bedroom carpet
3. spots on the kitchen floor, could be dried mud?
4. the outside top vent cover for refrigerator mounted upside down, yep the holes are actually pointing up.
5. we suspect the black/grey tank valves are also labeled wrong same as everyone else's
6. birds nest inside the hitch box
7. bathroom to bedroom door missing - robbed Peter to pay Paul on a previous sale is what the salesman told us. He better hope the new one matches
8. loose trim on the same door frame
9. 3 minor nicks/scratches on decal on front cap
10. A/C's were not observed in operation because we only had a 16 gauge extension cord stretched across the parking lot providing power
11. water system was not observed in operation
12. refrigerator turned on but did not observe it in operation
13. TV's were not observed in operation, needed batteries for remotes


the last 4 will be accomplished on our return visit next week when we take our trade in BEFORE we sign the papers. The salesman promised to be plugged into 50A and the fridge will be cold with some water in the tank. Will probably just crank up the antenna to check TV's, cable not available to connect to.
Overall not so bad but the fridge vent thing just amazes me that it passed QA, then again, maybe it didn't.
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