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Old 06-22-2019, 05:51 AM   #61
BSHGTO
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and off to the races

Quote:
Originally Posted by gearhead View Post
I would forward the Keystone refusal info to Andersen. They heavily advertise if the manufacturer refuses a warranty claim blaming their hitch, they will cover it. Assuming I am understanding Andersen's advertising.
Please keep us posted.
Pretty obvious , the hitch didn`t cause this they aren`t going to pay for this. If you understand the construction of your unit in that area the studs have broken loose from the horizontal beam they are attached to and transferred the weight of loading and unloading to the side panel and it gave up and cracked. The glue held on the horizontal beam and the studs broke loose. This is Keystones problem and they know it. Many many many many people have had this happen to them as of late and I am one of them. Got the run around from CW since January 2 of this year finally took my camper back and fixed it my self in 2 days and a 300 dollar welder bill and 50 dollars of materials. Everyone says you have to take out the bedroom side to do this which makes it to difficult for the average Joe .....no you don`t, remove the dresser in front of the bed and remove the trim around the outside edges and push the side in 8 inches you do not have to remove the cap just tilt the cap up enough to get a long nose clamp on the top corner to set the new glue, rent some scaffolding and get to work. I suggest you do the same. You will void your frame warranty but who cares at this point if you can`t get past the air head on the phone. Not their problem..... I would have a few choice words for her.
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Old 06-22-2019, 06:16 AM   #62
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and off to the races

More pics . You can see the inadequate welds on the studs have broken loose causing the problem. not sure how anyone can blame a hitch for this. Many many many many many other posts with this problem occurred with other brands of hitches not just Andersen. You guys really need to stop looking for a punching bag and do some research before you try and blame a particular hitch manufacture. I found 4 people on facebook in 5 minutes with this issue and none had a Andersen. I f you have frame flex due to broken welds round the pin box it will cause flexing that the side panels can`t hold and will get some thing similar to this crack. But at the low miles of this camper like mine I doubt this is the issue. GOOD LUCK your going to need it.
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Old 06-22-2019, 06:46 AM   #63
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Not our problem they say ,well here is the official document Keystone supplies to it`s dealers to fix this exact issue cause it has been happening to so many trailers. Doesn`t say well if The customer used an Andersen don`t do the repair.
I would tell them to put the denial and why in writing, guaranteed you woun`t hear from them.
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Old 06-24-2019, 05:41 AM   #64
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Might hear from them as it is common knowledge the Anderson voids the warranty and that Anderson has never stepped up.
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Old 06-24-2019, 07:35 AM   #65
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Beautiful day in the neighborhood.
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Old 06-26-2019, 02:41 PM   #66
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Quote:
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Might hear from them as it is common knowledge the Anderson voids the warranty and that Anderson has never stepped up.
Disseminating false, misleading and incorrect information like this statement does no one any good.

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Old 07-07-2019, 09:56 AM   #67
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We had something similar happen on our 2004 Thor Jazz, who it just happens is under the Keystone umbrella corporation, what it ended up being was a weld, or better yet a tac weld snapped on a support stringer around the bedroom slide and the L channel started pushing on the outside wall.

Getting a Body shop to fix the crack is going to do diddly with the issue which is a deeper and far worse problem then what they are telling you, they are just poopooing you away with the whole blame game. This is in my opinion 100 % Keystones manufacturing practices!!!!

We were using at the time a drawbar type hitch that only rotated front to back and was solid mounted so as not to allow much if any movement of side to side.

The fix was luckily a quick $900 fix, which after much haggling and yelling the dealer agreed to pick up half the cost, I get this stinky feeling that if it was the other $9 K fix they wouldn't have been so generous.

It all boils down to the shoddy building practices with these manufacturers, we have had to have 3 of the 4 sides of our Cougar repainted due to sun damage on our 2014 Cougar, Keystone and the stealership denied anything with regards to the finish of the trailer, leaving us to pay thousnads out of pocket.
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Old 08-08-2019, 07:44 AM   #68
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I have a 2015 Raptor 424 toy hauler that has the same crack same place. I contacted keystone MFG and spoke with Alicia. she told me i need to take it to the nearest Keystone dealership and recommended Southern Idaho RV and Marine. She said it is not under warranty and I would be responsible for the repairs. I told her this is a manufactures defect and should have a recall on these trailers. She asked that I send pictures to them. I think a class action law suit is in order. The more I look on the internet, the more of this same complaint I find. there a thousands of these trailers with the same defect.
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Old 08-08-2019, 07:53 PM   #69
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Just more of that Amish craftsmanship they all brag about. There are some very good Amish craftsmen but must know little more than milking a cow. They cannot use robots and never train to a decent level. By 2016 or 17 they should have had all these corners reinforced in the 1st stage of framing and inspected. Every builder does the same thing.
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Old 08-10-2019, 12:33 PM   #70
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Quote:
Originally Posted by CaptnJohn View Post
Just more of that Amish craftsmanship they all brag about. There are some very good Amish craftsmen but must know little more than milking a cow. They cannot use robots and never train to a decent level. By 2016 or 17 they should have had all these corners reinforced in the 1st stage of framing and inspected. Every builder does the same thing.
So which is it? Keystone Design flaw, Employee craftsmanship, or that dern Andersen Hitch?
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Old 11-17-2019, 07:14 PM   #71
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2017 fuzion 417

This is what I have on our 2017 Fuzion 417. From everything I’m reading above it looks like what I am dealing with the front of me?
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Old 12-18-2019, 01:32 AM   #72
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Update 12/18/19

Well after multiple “conversations” with Keystone in Goshen Indiana I was pointed toward their facility in Pendleton Oregon. The last week of November they advised me the soonest they could pick the trailer up and take it to Oregon would be then end of March and that the repair would take a minimum of 8 weeks.
I lost my **** and told them I would sue them instead. After the rep told me there probably would be a no contact order issued from his superiors I started the wheels in motion for a lawsuit.
Imagine my surprise 3 or 4 days later when a young lady called me from the Oregon facility and told me they wanted to pick the trailer up in the next few days and that the repair would take 2 weeks.
I had a trip planed at Christmas and told her they could pick it up January 6th with then understanding that once they removed the sidewall that I was going to fly up there and inspect the damage and at that point I would let them know if I was comfortable with the repair or if they became the owner of the trailer.
I also advised her that if the repairs were allowed to be made then I would be flying up to inspect it two weeks later to make sure it was good to go before they hauled it back down to California.
In the process I found out that this trailer was 37 units out from the last one on the recall for the rear door coming off when loading. I went ahead and added that to the list just in case.....
We shall see how it goes but I can tell you one thing, the welds that I can see inside are terrible and the right side is starting ting to do the same thing so keep and eye on both sides.
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Old 12-18-2019, 05:34 AM   #73
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Keystone stepping up after gentle coaxing! Good job. Hopefully their repair tech will be the best guy coming off the bench rather than the line tech who put such poor tack welds on in the first place.
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Old 12-18-2019, 05:51 AM   #74
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the only thing i can say is if you have a fairly new Montana 5th wheel get to the annual rally in Goshen and show it to the techs that go around....you may be lucky and have Montana fix it at no cost to you.
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Old 12-18-2019, 06:17 AM   #75
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Most of the damaged campers appear to have a bedroom slide out; is this correct? The slide out stresses the poor frame welds and this damage occurs. Kind of turns me off from wanting to buy a trailer with a bedroom slide out.
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Old 12-18-2019, 07:23 AM   #76
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We have put close to 15,000 miles on our 417 and I can see a very little bit of movement right in that troubled spot you have. We did a 5500 mile trip this past summer loaded pretty heavy (full water, fuel, food ect) but with a light garage and didn't notice any change. It does make a creeking sound when weight transfers from landing gear to 5th wheel and I have always been nervous. keep us posted!!
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Old 12-18-2019, 08:02 AM   #77
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Just "thinking out loud" here for a moment.

There's two ways to approach a factory repair.

First, if the factory picks up the trailer, drags it to the plant, repairs it and returns it, THEY (not the owner) is entirely responsible for the success of the repairs.

Second, if the factory picks up the trailer, drags it to the plant, repairs it (subject to the owner's approval) then the owner, not the factory shares responsibility for the success of the repairs.

What that means to me, is if you demand that you inspect and approve the work before they complete the repair, should there be a problem, then "who points fingers and where" ????

I'm not suggesting that being involved is wrong, just that it may become an issue if the repair is not successful.
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Old 12-18-2019, 08:37 AM   #78
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^^This. You may consider just wanting to be an observer. Or telling them that.
At work we called it staying in your own swim lane. If I ordered a part for a buddy and it was wrong metallurgy, that was on me and any collateral damage I owned. Once the boss explains it that way it changes your perspective.
But yeah I would want to see what they did at maybe a couple of inspection points. I would want to have conversations with one or more of their engineers if something looked bad wrong. I've been known to request an email from engineers approving repairs I had questions about. Usually they were longtime friends and it was: "nothing personal, it's just business".
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Old 12-18-2019, 12:17 PM   #79
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The cracking issues on fifth wheels usually around the lower corner of front slide outs has been around for well over 10 years. It’s seeb on Keystone, Jayco, Grand Design, DRV, etc..

The Lippert frame to wall support structure build on some units is lackluster ... after a period of time.. and in some cases not very long the welds let go and structure supports begin to move and flex. The crack is just one of many tell tale signs and warnings ...

The frame is built by Lippert and supplied to the RV builder. The RV builder then assembled the rest of the structure around the frame. I’d say it’s clearly an issue with the RV builder not using sound welding techniques, little to no quality control inspection/verification of their words, etc

Either a good dealership with competent service techs or a trip back to Keystone can resolve this issue. And it should be covered under warranty.. no matter
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Old 12-19-2019, 04:17 AM   #80
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I like that “a gentle coaxing” hahaha. The reason I want to see whats the starting product looks like. I am pretty sure theynwill bring their A game for this.hahah
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