Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Notices

Reply
 
Thread Tools Display Modes
 
Old 02-13-2019, 05:59 PM   #11
ajk170
Member
 
Join Date: Mar 2015
Location: El Paso
Posts: 75
JRTJH- Boy, you sure paint a scary picture that I can see in several of the dealers (whom I won't name) that we've dealt with in our short four years of ownership with our 316RL and now my in-laws Alpine 3800FK (in some ways I feel like the DW and I are co-owners, but since it's family, it's all good!). I do think that's one reason to do an "inventory" when turning it over to a dealer- but would dealer's even be willing to entertain such an inspection? In my profession such an inventory is common place when giving equipment over to a new party to prevent your hypothetical scenario.
__________________

ajk170 is offline   Reply With Quote
Old 02-13-2019, 06:29 PM   #12
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 6,282
Fishsizzle - I think John is on point. You're knowledgeable, check temps etc. and you haven't flattened one side of your tires (as would have happened by the dealership assertion). IMO they are pulling one on you. $1500 to check some wiring??? Really??

I would take the info they gave you, grab the GM/owner and show him, have him grab the service manager and tell them we were "going to take a walk" - then go thru their little explanation. It sounds way bogus to me.

I've had my awning torn off, scrapes on the side of the trailer, bent steps, bent roof ladder, and any number of "things" happen while at the dealership that they "didn't know about". They were fixed, at times after some tenuous face offs, but they got done. I'm afraid you may be facing something like that. Good luck!
__________________

__________________
Danny & Susan wife of 51 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Old 02-13-2019, 09:43 PM   #13
Fishsizzle
Senior Member
 
Fishsizzle's Avatar
 
Join Date: May 2018
Location: Oregon
Posts: 208
[QUOTE=sourdough;326541]Fishsizzle - I think John is on point. You're knowledgeable, check temps etc. and you haven't flattened one side of your tires (as would have happened by the dealership assertion). IMO they are pulling one on you. $1500 to check some wiring??? Really??

I would take the info they gave you, grab the GM/owner and show him, have him grab the service manager and tell them we were "going to take a walk" - then go thru their little explanation. It sounds way bogus to me.

I've had my awning torn off, scrapes on the side of the trailer, bent steps, bent roof ladder, and any number of "things" happen while at the dealership that they "didn't know about". They were fixed, at times after some tenuous face offs, but they got done. I'm afraid you may be facing something like that. Good luck![/QUOTE

Thanks everyone, Ill let you all know how it goes. Being told Ill have to sign a release now to take my trailer when they are done with the warranty work.
Fishsizzle is offline   Reply With Quote
Old 02-14-2019, 05:10 AM   #14
ChuckS
Senior Member
 
ChuckS's Avatar
 
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 581
I’d have to take my own paper work “release” and tell the dealership you sign mine and I’ll sign yours...

Had that break away box failed and been activated there is just no way you would not have known the brakes were all on..
For one thing the batteries and brake magnet wiring would have been screaming hot.

The whole ordeal sounds like the dealership screwed up and is trying to go “fishing” and make a lot of money from you...

Wishing you good luck with a successful and non stressful outcome
__________________


2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
ChuckS is online now   Reply With Quote
Old 02-14-2019, 06:31 AM   #15
Fishsizzle
Senior Member
 
Fishsizzle's Avatar
 
Join Date: May 2018
Location: Oregon
Posts: 208
Quote:
Originally Posted by ChuckS View Post
Id have to take my own paper work release and tell the dealership you sign mine and Ill sign yours...

Had that break away box failed and been activated there is just no way you would not have known the brakes were all on..
For one thing the batteries and brake magnet wiring would have been screaming hot.

The whole ordeal sounds like the dealership screwed up and is trying to go fishing and make a lot of money from you...

Wishing you good luck with a successful and non stressful outcome

I believe you are correct. Before I pick it up Ill go in and ask to see whats exactly going on and ask for the paperwork to run by the lawyer. Have a few that are clients
Fishsizzle is offline   Reply With Quote
Old 02-14-2019, 10:21 AM   #16
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 14,094
They want YOU to sign a document before they will "allow" you to take your trailer off their lot???? I'd present them with the payment book and tell them that until they release YOUR property to you, they can make the payments !!!!!

There's just too much "that doesn't add up" with what you're being told.... Something just ain't right with this !!!!!
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 02-14-2019, 09:36 PM   #17
Fishsizzle
Senior Member
 
Fishsizzle's Avatar
 
Join Date: May 2018
Location: Oregon
Posts: 208
Quote:
Originally Posted by JRTJH View Post
They want YOU to sign a document before they will "allow" you to take your trailer off their lot???? I'd present them with the payment book and tell them that until they release YOUR property to you, they can make the payments !!!!!

There's just too much "that doesn't add up" with what you're being told.... Something just ain't right with this !!!!!
Yes, they are trying to play me, Ive been sure of that from the get go.

I wont sign anything, I think its a bluff, but will find out I guess. I took it in. It worked fine for 5000+ miles, so they need to prove whatever it is they claim is wrong, didnt happen after I dropped it off cause it worked when I dropped it off.

I cant make this crap up! Cant belive that they would think am dumb enough to fall for their line.

I will go and pop the grease cap on a hub and show them the grease if I have to.

Thanks guys and will update as it unfolds
Fishsizzle is offline   Reply With Quote
Old 02-15-2019, 07:35 AM   #18
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 14,094
Good Luck and keep us posted. I think the majority of members are on your side and rooting for your success.
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 02-15-2019, 11:27 AM   #19
hankpage
Site Team
 
hankpage's Avatar
 
Join Date: Jun 2009
Location: Venice, FL
Posts: 4,763
That's one heck of a testament for you F250 ... "towed 5k with brakes on and never even knew it!" I have had some joker pull my breakaway cable while we were eating at a truck stop and let me tell you, you will notice it.
I also don't understand that they admitted that your brake shoes where fine but think the bearings were overheated. The breakaway switch applies the brakes fully and if adjusted even close to correctly ( which should have been done in dealer prep) there would be no way you could pull it. Not dissing your Ford but JM2, Hank
__________________
Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD .. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite
hankpage is offline   Reply With Quote
Old 02-15-2019, 04:53 PM   #20
Fishsizzle
Senior Member
 
Fishsizzle's Avatar
 
Join Date: May 2018
Location: Oregon
Posts: 208
Quote:
Originally Posted by hankpage View Post
That's one heck of a testament for you F250 ... "towed 5k with brakes on and never even knew it!" I have had some joker pull my breakaway cable while we were eating at a truck stop and let me tell you, you will notice it.
I also don't understand that they admitted that your brake shoes where fine but think the bearings were overheated. The breakaway switch applies the brakes fully and if adjusted even close to correctly ( which should have been done in dealer prep) there would be no way you could pull it. Not dissing your Ford but JM2, Hank

Understood on the Ford. Yes they must think the turnip truck bucked me off just a few days ago.
__________________

Fishsizzle is offline   Reply With Quote
Reply

Tags
alpine

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 10:43 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.