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Old 04-21-2018, 10:17 AM   #11
Join Date: Dec 2014
Posts: 65
From a dealer perspective- First of all the, the dealer should provide a written work order to the RV owner for all warranty work completed. The dealer is the first line of communication with the owner. I have no problem at all with someone like the OP contacting Keystone to ask what was covered or pre-authorized. You shouldn't have to double check your dealer but if everyone is doing their job you should be told the same thing by Keystone.

This is only a guess, but if one customer is given this information and the next is not it may be because Keystone denied some things on the pre-authorization and the rep doesn't want to get into that uncomfortable conversation we have to have everyday about why certain items were denied so it's easier to just say "we don't give out that information". In the case of the customer that was provided with it they may have authorized all items so it an easy conversation. Again, that's just a guess.

As a side note, thanks to the mods! I know the pay isn't great but you guys do a great job!

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