I went into our Cougar (29MBS) today & found about a 10" crack in the kitchen counter laminate
I had a General Contractor look at it & he couldn't figure out how it happened & neither could I.( No evidence of water leak anywhere) The laminate is as thin as wall paper on top of particle board. The kitchen is in the back & it is right next to the cooktop.
I will be contacting Keystone customer service & also my Good Sam extended Warranty but am not too confident of resolution. In the meantime, it looks terrible & without replacing the entire countertop that wraps around the entire back & one side of kitchen, I am at a loss. :