Kudos B&W Trailer Hitch Company

[Hey Louie]

Just wanted to share my recent experience with B&W. I have had a B&W Companion fifth wheel hitch for the last 2 seasons. The other day I found a broken bolt in the bed of my truck. I found that it was from my hitch. There is a gas shock that mounts to the saddle of the hitch and 1 of the mounting points broke. So my initial thought was to go on their website to see if I can find part number and order one. However while on their website I click on the "limited lifetime warranty" link. It listed a phone to call if you had any issues. Gave the number a call, told them what was going on and they asked for my name and address and told me they send 1 out to me. A couple of days later I received the part with detailed instructions on how to install. WOW!!! A company that understand what a warranty is and excellent customer service to support it. Great job B&W!

Frequently we come to the forums to complain and get things off our chest, so I'd thought it was needed to share this as well. They certainly made me a customer for life as well as a waling talking advertiser.

[travelin texans]

I had the same great service. A couple years ago one of the gas shocks was leaking oil so I gave that number a call with the same results, both new shocks at my door in a couple days.
IMHO as far as 5th wheel hitches, B&W is #1! I've had a couple other brands that both were a PITA to get disconnected if you weren't straight & near perfectly level.

[Bolo4u]

My save experience as well, for the same part, due to a leak. The fun part is actually replacing it. That giant pivot bolt is NOT fun to deal with. Good luck.

[dadnjesse]

I have had the B&W Companion hitch for years, I didn't know there was a shock on the hitch. Where is it located.

[Preyou]

My BW Companion hitch with the slide was not working properly. Less than 1 year old but basically would not slide without significant pull but the TV. Called and talked to the warranty manager. Made a video with sound and as soon as he heard it sent a new slide section. New one works great.
Great folks and the hitch is recommended by me

[Bolo4u]

Originally Posted by dadnjesse

I have had the B&W Companion hitch for years, I didn't know there was a shock on the hitch. Where is it located.

It's under the hitch plate on the saddle. If I recall... on the front passenger side, you can definitely see it. The shock body is only about 5" long.

[travelin texans]

They maintain level side to side for the hitch plate with large wire spring to hold it level fire & aft.

[Harrishome2005]

I need to replace my 5th wheel hitch. I am considering a Pullrite 18k superglide or B&W 18K slider. Any recommendations. The Pullrite is more expensive.

My Reese hitch slider went from lock to unlock when I made a hard stop. I do not trust it any more.

[Hey Louie]

I don't have any experience with sliders other than eating them on occasion. LOL. I'M sure someone on here will share their knowledge. I can say with the design of the B&W I feel confident that once I'm hitched up it's not going to release on its own.Have a Merry Christmas!

[Big1]

I have been pleased with my companion hitch also.

[Harrishome2005]

Thank you. Merry Chritmas.

[rbrdriver]

I am really satisfied with the one we have that drops into the puck system on our 2017 Ram 3500. It is a heavy hitch, but we have a "cherry-picker" hoist modified to pick it up for installing it or taking it out when home, and we can do it in about 10 minutes. Love it!

[Harrishome2005]

Thank you. Merry Christmas.

[CaptnJohn]

1st was a Reese slider — cheap is the only good thing. Then an Andersen Ultimate. One day I took both to the county recycle dump. I bought a B&W slider as I had a short bed. Only needed it 3 times. Now I have a long bed dually and put that hitch in the new truck. No longer need a slider but the B & W slider is a fantastic hitch and I’m keeping it.

[Harrishome2005]

Good morning CaptnJohn.
Thank for your opinion. I bought the B&W slider. Going to take the Reese to the metal recycler. Hope you have a great new year!

[CaptnJohn]

Originally Posted by Harrishome2005

Good morning CaptnJohn.
Thank for your opinion. I bought the B&W slider. Going to take the Reese to the metal recycler. Hope you have a great new year!

Great choice. The hitch is made well in the US with US made steel.
Wishing you a great 2020, wish many safe travels

[Big1]

I didn't get the slider on my B&W hitch but the first one I had was one so far so good.

[Snoking]

Originally Posted by Preyou

My BW Companion hitch with the slide was not working properly. Less than 1 year old but basically would not slide without significant pull but the TV. Called and talked to the warranty manager. Made a video with sound and as soon as he heard it sent a new slide section. New one works great.
Great folks and the hitch is recommended by me

I had a Hi-jacker for many years. It started to rust, so I took it all apart and sanded it and down, primered it and painted it. I called Hi-jacket in Victoria, BC and ask about buying a new set of decals for it, model info and weight rating etc. They said no problem, what is your address we will just send you a set - free. I concluded they did not want a hitch in the field without the weight rating sticker on it. I was a happy camper.

[Spletbr]

Originally Posted by rbrdriver

I am really satisfied with the one we have that drops into the puck system on our 2017 Ram 3500. It is a heavy hitch, but we have a "cherry-picker" hoist modified to pick it up for installing it or taking it out when home, and we can do it in about 10 minutes. Love it!

Heavy? I that it came apart into two sections to make it manageable?

[jdl636]

The B&W does easily separate by pulling two pins but the base is still a heavy piece. I love mine and it is rock solid!