Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Notices

Reply
 
Thread Tools Display Modes
 
Old 08-25-2017, 08:11 AM   #1
mskeyspirate
Member
 
Join Date: Jul 2017
Location: Kouts
Posts: 61
Thinking about a new Keystone ?

I'm fairly new to this forum, but have an issue that I'd love to share. I wish there was a forum for potential buyers of keystone products. Because rethinking a keystone purchase is my intention. While I'm glad for the folks out there that own a keystone and are having a positive experience, good for you.
I on the other hand am on the flip side of that coin. My passport is a 2015 and like many others I've seen has some "denting" in the front cap, with no apparent damage. Parked inside during the winter, waxed at least twice a year, and washed everytime it goes out. These dents have appeared over the last 2 months or so. There is no leakage, water damage, and it have never suffered a bird, or tree strike. I ask Keystone to stand behind their product, and fix this issue....you guessed it "Claim denied" after all it is 1 year and 3 months out of warranty. I'm shocked that my 2 year old camper is visibly damaged either because of the quality of workmanship, products used, or maybe it has just reached it's life expendency. I'll include some photos for you to look at. But from this point on....look for me at the campsites. I'll be the one with the sign on the front of my camper, stating my case.
Attached Thumbnails
Click image for larger version

Name:	20170722_154015 (1).jpg
Views:	186
Size:	135.4 KB
ID:	13866   Click image for larger version

Name:	20170722_154015 (3).jpg
Views:	194
Size:	94.5 KB
ID:	13867  
__________________

mskeyspirate is offline   Reply With Quote
Old 08-27-2017, 05:12 PM   #2
Tbos
Senior Member
 
Join Date: Jul 2014
Location: Solomons
Posts: 3,809
Mine has had the same thing happen. I too am very disappointed. I'm going to see if my insurance will cover it. But don't hold much hope for that either. For now I'm continuing to enjoy it with the cosmetic flaw. FYI, I saw a different brand with the same issue at the CG this weekend.


Sent from my iPad using Tapatalk
__________________

__________________
Tom
2019 Alpine 3651RL
2016 F350 CC DRW
Tbos is offline   Reply With Quote
Old 08-29-2017, 01:09 PM   #3
dcg9381
Senior Member
 
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,047
Anyone know what causes this?
Yea, there isn't much wiggle room with Keystone repairs, I've had my fair share of heck while it was under the 12-month warranty.
dcg9381 is offline   Reply With Quote
Old 08-29-2017, 02:43 PM   #4
bsmith0404
Senior Member
 
bsmith0404's Avatar
 
Join Date: Mar 2014
Location: New Mexico
Posts: 2,860
I will just take a guess, but the insulation behind the front cap is what gives support. Sometimes the insulation can fall down in the wall. That would basically leave a hollow pocket behind and allow the denying you are seeing. It is basically cosmetic, not going to effect the performance of the trailer at all. It's not just keystone, it's virtually every manufacturer at that price point, some are even worse. Some manufacturers use a fully wrapped front end that continues from the roof all the way down the front cap, but you will pay twice as much as you did for your Passport.
__________________

Brent
2013 Alpine 3500RE
2011 Silverado 3500HD DRW Duramax
U.S. Air Force Retired (25 yrs)
RV Sales Consultant
bsmith0404 is offline   Reply With Quote
Old 08-29-2017, 03:29 PM   #5
Tbos
Senior Member
 
Join Date: Jul 2014
Location: Solomons
Posts: 3,809
From what I read on a similar post I originated, 2 things can cause this. One is related to heat causing the Filon to expand away from the cheap backing at that location. The other is due to heat and some (possibly even a small amount) moisture getting into the wall at some point and causing the same thing. Since the Filon is anchored on all 4 sides it has nowhere to go when it expands but out. Unfortunately, when it contracts it doesn't return to its original shape.


Sent from my iPad using Tapatalk
__________________
Tom
2019 Alpine 3651RL
2016 F350 CC DRW
Tbos is offline   Reply With Quote
Old 08-29-2017, 05:22 PM   #6
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 16,463
While not the "only reason" one of the contributing factors is distortion caused by heating/cooling. Think of a rubber balloon. Blow it up, let out the air and compare the surface to a balloon that has not been inflated. Significant difference in surface distortion caused by the stretching. There is some of that same distortion, some "oil canning" some moisture expansion, some base support separation and some "bad luck".

I don't think there's any one reason, but a combination of several factors that, when they all occur, causes the result. And yes, that's one of the reasons the "more expensive models" have moved away from FILON front and rear caps. They are on both ends of "entry level", fiberglass cap on the front and FILON on the rear of "premium level" and are replaced by fiberglass caps on front and rear on the "luxury level" trailers.
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 08-29-2017, 05:42 PM   #7
Gegrad
Senior Member
 
Gegrad's Avatar
 
Join Date: Jul 2017
Location: Monroeville
Posts: 802
Quote:
Originally Posted by JRTJH View Post

They are on both ends of "entry level", fiberglass cap on the front and FILON on the rear of "premium level" and are replaced by fiberglass caps on front and rear on the "luxury level" trailers.
Thanks for this, and this makes a lot of sense. My question is this: I have NEVER seen fiberglass caps on the front AND rear of a traditional travel trailer (only on front, like mine), only on fifth wheels. Are all travel trailers considered, at best, "premium"? Or is it related to the whole design of the travel trailer vs. the ifth wheel?
__________________
2014 Bullet Premier 29bh in Charocal
2013 Silverado 2WD CC, K5L cooling package
2011 Passport 2510RB (Sold)
Gegrad is offline   Reply With Quote
Old 08-29-2017, 06:53 PM   #8
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 16,463
Keystone has essentially moved away from the luxury travel trailer market in recent years. Back in 2011/2012 they produced the Vantage to compete with Forest River's Aviator trailer.

Currently, I don't believe any Keystone travel trailer has a fiberglass rear cap, however several of the "luxury fifth wheels" do have that feature. The Montana travel trailer was produced for a few years but was discontinued in the mid 2000's. Currently, the only "luxury travel trailers" in the keystone line are toy haulers, so a rear cap/rear wall is not an option since both brands have rear doors/loading ramps.

Because of construction costs, it's just not feasible to install fiberglass caps on the lower priced brands. Since the rear walls are not curved on most Keystone products, there's little chance of the distortion to manifest itself on the rear walls, so there hasn't been much problem with that, however there are a few comments recently about rear wall separation at the upper roof molding trim.

Here are pictures of the Avaitor and the Vantage rear caps:
Attached Thumbnails
Click image for larger version

Name:	VANTAGE.jpg
Views:	259
Size:	36.7 KB
ID:	13926   Click image for larger version

Name:	FR AVAITOR.jpg
Views:	151
Size:	32.8 KB
ID:	13927  
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 09-04-2017, 01:52 PM   #9
msubobcats
Senior Member
 
Join Date: Feb 2016
Location: Post Falls
Posts: 373
I have seen a few going down the road with those dents and was always curious what caused them..
msubobcats is offline   Reply With Quote
Old 08-01-2019, 06:08 AM   #10
KRumm
Junior Member
 
Join Date: Jul 2019
Location: Palm Springs
Posts: 7
https://www.amazon.com/Aluminum-Suct...%2C392&sr=8-10
KRumm is offline   Reply With Quote
Old 08-01-2019, 07:06 AM   #11
wiredgeorge
Senior Member
 
wiredgeorge's Avatar
 
Join Date: Nov 2017
Location: Mico
Posts: 1,133
Quote:
Originally Posted by KRumm View Post
I don't think you can expect a suction cup to be of much use on a curved surface.
__________________
wiredgeorge Mico TX
2006 F350 CC 4WD 6.0L
2002 Keystone Cougar 278
2006 GL1800 Roadsmith Trike
wiredgeorge is offline   Reply With Quote
Old 08-01-2019, 09:01 PM   #12
CaptnJohn
Senior Member
 
Join Date: Dec 2015
Location: Ocean Isle Beach
Posts: 1,264
Quote:
Originally Posted by KRumm View Post


Would not do much good as the material has stretched.
__________________

2019 Montana 3761 FL
2019 F350 6.7 4X4 DRW

Edgewater 205 EX Yamaha 150
CaptnJohn is offline   Reply With Quote
Old 10-18-2019, 05:42 AM   #13
duh1
Member
 
Join Date: Oct 2010
Location: Panhandle of Florida
Posts: 65
Deli nation of the front sheet. Mines worse but started at 8 years and is almost ten years old. May get a new trailer and not sure it will be a keystone based on comments about build quality lately. Bummer. Ours has 80k miles and has been great but is showing age issues
duh1 is offline   Reply With Quote
Old 10-18-2019, 07:01 AM   #14
flybouy
Site Team
 
Join Date: Oct 2011
Location: Joppa, MD
Posts: 2,132
When did you take those photos? Did you reseal that joint in the photos?
__________________

__________________
Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
flybouy is offline   Reply With Quote
Reply

Tags
keystone

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RVģ is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 10:24 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×