Hi John,
1. The sticker on one of the arms says; Solera (adjustable pitch awning)
I've used the awning maybe 6-7 times, and each time, seemed to get slower... this time was considerably s-l-o-w.
2. It is not winding backwards and
3. It is not wrinkled and is aligned correctly. The support arms are not bent or bowed.
5. And as far as the battery, it was new (from the dealer) in June and should be fully charged. (I am living in my travel trailer and I've been plugged 97% of the time.)
Thanks for your reply... and regarding #4.. I have not felt the front of the awning tube, but will try to do that sometime in the near future when I have access to a ladder.
Linda
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