Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service & Warranty Issues
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 05-14-2018, 09:07 AM   #21
miaoreo
Junior Member
 
miaoreo's Avatar
 
Join Date: Jan 2018
Location: West Fork
Posts: 15
Wow the horror stories just don't end, do they? I guess it just shows how bad customer service has gotten, not only in the RV world but in all aspects of business...
__________________

__________________

Dang Right we look COLD! It was 7 with a wind chill of -2 the day we picked up the Alpine!
miaoreo is offline   Reply With Quote
Old 05-14-2018, 09:19 AM   #22
sourdough
Senior Member
 
Join Date: Feb 2014
Location: W. Texas
Posts: 5,870
Quote:
Originally Posted by miaoreo View Post
Wow the horror stories just don't end, do they? I guess it just shows how bad customer service has gotten, not only in the RV world but in all aspects of business...
It not only emphasizes how bad customer service has gotten, but, as is mentioned on the forum repeatedly, how very important it is to make sure you have a stand up dealer before you buy from them or take something in for service.

I know many folks prefer mom and pop dealerships, and, if you know them, or have done your research on them, they may be just stellar. But if they aren't, as the example above shows, you are at the complete mercy of one individual; so you better get it right the first time. I prefer a larger chain so that my options do not run out at the front desk.
__________________

__________________
Danny & Susan wife of 50 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Old 05-14-2018, 09:33 AM   #23
miaoreo
Junior Member
 
miaoreo's Avatar
 
Join Date: Jan 2018
Location: West Fork
Posts: 15
Quote:
Originally Posted by sourdough View Post
It not only emphasizes how bad customer service has gotten, but, as is mentioned on the forum repeatedly, how very important it is to make sure you have a stand up dealer before you buy from them or take something in for service.

I know many folks prefer mom and pop dealerships, and, if you know them, or have done your research on them, they may be just stellar. But if they aren't, as the example above shows, you are at the complete mercy of one individual; so you better get it right the first time. I prefer a larger chain so that my options do not run out at the front desk.

Well that was my original issue! I went to Camping World, you don't get much larger than that! And they totally lied to me and didn't fix ANYTHING until I went in to pick up my unit, which they had told me was READY, and it Wasn't... Camping World of Lowell, Arkansas service dept is totally Incompetent! They NEVER returned my phone calls, They did NOT fix my refrigerator and they didn't fix anything until I went into the store and stood in front of the Service Manager and LOUDLY voiced my displeasure!!!:bangh ead:
__________________

Dang Right we look COLD! It was 7 with a wind chill of -2 the day we picked up the Alpine!
miaoreo is offline   Reply With Quote
Old 05-14-2018, 10:09 AM   #24
sourdough
Senior Member
 
Join Date: Feb 2014
Location: W. Texas
Posts: 5,870
Yes, unfortunately I have to agree. There are good ones and bad ones both big and small.
__________________
Danny & Susan wife of 50 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Old 05-14-2018, 01:47 PM   #25
gearhead
Senior Member
 
Join Date: Jul 2013
Location: Liberty, Texas
Posts: 2,589
Find a Mom & Pop repair only shop that has been in business forever, that your neighbors use, that the owners work at, that is an authorized warranty shop for your broken components.
They are out there.
__________________
2018 Ram 3500 Laramie CC DRW LWB 4X4 Cummins Aisin Pearl White
Pullrite Superlite 2600
2014 Montana High Country 305RL
2008 Bigfoot 25C9.4 LB Cabover
2014 NauticStar 21 ShallowBay, 150 Yamaha
2016 GoDevil 18' x 44", B&S 35HP Surface Drive
gearhead is offline   Reply With Quote
Old 05-22-2018, 08:29 AM   #26
ImTravis
Senior Member
 
Join Date: Sep 2014
Location: Auburn, Ky
Posts: 147
My biggest issue with Keystone warranty was when our front cap faded at about 2 years. We kept it covered in wintertime, so the second season we took it out, we noticed the fade. Reached out to our dealer, and sent pics. They reached out to Keystone, who denied it, because it was right at 2 years. We would've most likely reported sooner, had we not taken care of it, and put it under cover during the winter (which was approx 12 months out of 24). It was a known issue with 2013 and 2014 models. When I directly reached out and asked why I was being punished for taking care of my trailer, they stated that the warranty was from the date built, not date of purchase (as it was less than two years since purchase).
I'm hoping our new manufacturer will take care of any warranty issues, as any other issue we had with our trailer, I took care of myself (except the A/C recall, let CW take care of it for s).
__________________
TV: 2014 Chevrolet Silverado 1500 4WD (Big Red)
Toy: 2019 Flagstaff V-Lite 30WFKSV (B**** Magnet IV)
ImTravis is offline   Reply With Quote
Old 05-22-2018, 08:51 AM   #27
mhbell
Member
 
mhbell's Avatar
 
Join Date: Feb 2018
Location: Ogden
Posts: 83
Thumbs down These are the reasons I will never buy New Again

I have owned several New RV's over the last 40 plus years and will never buy another New RV of any kind. The only New RV that I bought and never had a problem was a 1998 National Tropi Cal Motor Home. Never had a problem with it in 8 years of ownership. Not even minor things. Never had to have any work done on it. Just routine maintenance. They don't build them like that anymore. Every new RV I have bought since Had problems, some minor and some major. The last new one I bought was a 2017 FR EVO Travel trailer. After 4 months I traded it off for a used 2016 Keystone Cougar 5th wheel. To many problems with the EVO. Never will I buy another new RV.
Mel
__________________
2016 Keystone Cougar 277RLSWE 1/2 ton series Towed with a 2011 Ford F-250 Super Cab Super Duty 6.2L Gas, Reese 16,000 Lb Sliding Hitch. my Blog Site RV Bloggers https://rvbloggers.wordpress.com/
mhbell is offline   Reply With Quote
Old 05-22-2018, 09:09 AM   #28
Auggie Waterman
Junior Member
 
Auggie Waterman's Avatar
 
Join Date: May 2018
Location: Saint Augustine
Posts: 19
I agree with you Cougar Pelt- you must check every little thing, be prepared to spend 2 hours at least on your walkthrough and if they won't connect water and sewer I'd be hesitant to buy from that dealer. AFter reading this I feel like canceling our six year extended warranty. Nothing too complicated in the trailer except maybe the fridge and AC.

Just because other brands/dealers suck is zero excuse for any brand to have a terrible or non-existent quality control.
Auggie Waterman is offline   Reply With Quote
Old 05-22-2018, 01:21 PM   #29
cougar high country 2013
Junior Member
 
Join Date: Nov 2017
Location: Los Angeles
Posts: 5
We have a grand design Soletude 5th wheel. Shortly after we had a leak under the bathroom FL when flushing black tank. Contacted GD. and they didn't hesitate to fix the problem we actually called a Mobile rv and they came to our site and took care of the issue. In the summer another issue came up and once again they didn't hesitate and problem resolved. Great customer service in my opinion.
cougar high country 2013 is offline   Reply With Quote
Old 05-22-2018, 06:13 PM   #30
Bttravel
Junior Member
 
Join Date: Jan 2012
Location: St. Charles, Missouri
Posts: 8
I have to give kudos to my dealer, Byerly RV. They were able to get two things on two different occasions covered under warranty about 2 and 4 months out of coverage. I did document well with numerous photos, measurements, etc. They told me that's what made it easier to get them to cover it. It was a true defect and/or faulty part. Byerly is a family/employee owned operation that does a good job with a good staff.
__________________

Bttravel is offline   Reply With Quote
Reply

Tags
keystone, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 11:36 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.