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Old 06-02-2018, 06:42 AM   #21
chuckster57
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Mis labeled tanks are common across all makes and models. A proper PDI prior to delivery would have found/corrected the issue before the customer ever knew.
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Old 06-03-2018, 05:41 PM   #22
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I'm still a fan of the brand, know folks with $300K+ Class A's that have been in the shop and back to the factory for months, so while it stinks, seems to be an industry wide thing. But customer service at most of the major retail dealers is horrible, some are good at deals and getting you out the door but try getting their service departments to return your phone call or reply to a email in a timely manner. I work for company that prides itself on customer service and going the extra mile, and though I dont interact with the end retail customer (IT guy) my phone and email are the tools that my customers use to reach me, it's not hard to be responsive. Most of the issues I have had with my camper are due to poor execution of pretty good engineering. 1 hour of extra QA would have found and likely fixed it, and the dealer / customer shouldn't have to be the QA analyst. /ok rant over/ . Now just waiting for my Norcold 2118 to be repaired....
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Old 06-07-2018, 12:49 AM   #23
rsv4pilot
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Kevin,

What's wrong with your Norcold? If it's the fridge not cooling check the left door seal, might be hanging up and not closing correctly. I put a thin spacer under the door hing and it has worked great ever since.

Jeff
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Old 06-07-2018, 05:10 AM   #24
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A ruptured cooling coil, thankfully under warranty, but it's busy season for repairs, and awaiting parts now.
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Old 06-08-2018, 09:10 AM   #25
MattE303
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I guess Keystone came up with a "clever" solution to this quality control problem...our 2017 Carbon only has one tank, shared for both generator and "fuel station" duties, problem solved!
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Old 06-14-2018, 01:18 PM   #26
Rsidave
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Every tank on my 2016 was marked backwards including grey and black tanks. Was a messy education.
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