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12-07-2018, 02:07 PM
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#1
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Member
Join Date: Jun 2018
Location: South East Nebraska
Posts: 41
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iN-Command / Dometic Furnace Issue
Our 2019 Cougar 34TSB has the iN-Command system. The trailer has the Polar Package so I thought I'd see how well the furnace performs in our Nebraska winter. The furnace will not fire. I trouble shot it and searched the web high and low.
I then called ASA Electronics, makers of the iN-Command. They informed me there is indeed a problem. The system will not work when the temperature is below 40 degrees F. They say it is an issue with a circuit on the Dometic furnace and that Keystone is very aware of the problem.
I next called my dealer and they are also starting to hear about the problem. The gentleman there who knows the most about it is on vacation so I left him a message to call me with with a status update on how Keystone plans to address the problem.
Just a heads up and stay tuned.
__________________
2019 Cougar 34TSB
2017 Chevy Duramax Crew Cab
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12-07-2018, 02:14 PM
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#2
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Member
Join Date: Jun 2018
Location: South East Nebraska
Posts: 41
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Cool, somebody else from the dealer just called and said they will get a new circuit board ordered for me right away and will call me when it comes in to swap it out.
__________________
2019 Cougar 34TSB
2017 Chevy Duramax Crew Cab
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12-07-2018, 02:37 PM
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#3
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Senior Member
Join Date: Oct 2018
Location: Sacramento
Posts: 1,005
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Is this a problem only with the 34TSB or any 2019 camper with the iN-Command system?
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12-07-2018, 02:55 PM
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#4
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Member
Join Date: Jun 2018
Location: South East Nebraska
Posts: 41
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From what I understand so far it is an iN-Command / Dometic issue. The board they are changing is in the Dometic unit.
__________________
2019 Cougar 34TSB
2017 Chevy Duramax Crew Cab
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12-09-2018, 09:29 PM
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#5
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Junior Member
Join Date: Nov 2018
Location: Portland
Posts: 7
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Thanks for posting this. We just got our 2019 29RLD a few weeks ago. Took it out twice and temperature was above 40. Parked it until we can use after Christmas watching the temps. We have not dipped below freezing yet. After reading this went out to try and fire up the furnace, temp was reading 40 and no fire....I will be calling my dealer/tech in the morning. Will keep you all updated also.
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12-10-2018, 11:46 AM
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#6
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Junior Member
Join Date: Nov 2018
Location: Portland
Posts: 7
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Monday Morning Update: Plugged a space heater in and got the inside temp up to 45. Turned the furnace back on a it ran like normal. Called the dealer/service dept. and they have not heard of this issue yet. Taking it in next morning for diagnostics...I asked nicely if they could find out from In-Command and Dometic if there is a fix without dropping it off and waiting. Maybe get the board ordered before I drop it off.
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12-10-2018, 02:25 PM
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#7
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Member
Join Date: Jun 2018
Location: South East Nebraska
Posts: 41
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Good luck with getting yours fixed. Keystone along with iN-Command and Dometic are all definitely aware of the issue.
__________________
2019 Cougar 34TSB
2017 Chevy Duramax Crew Cab
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12-11-2018, 08:49 AM
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#8
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 3,015
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Too bad they went this route tying in the In Command with heating and cooling. They should have kept the CCC2 digital thermostat and left the wiring alone.
I do wish all those with issues success in getting it fixed quickly.
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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12-11-2018, 10:58 AM
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#9
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Junior Member
Join Date: Dec 2018
Location: Rock Hill
Posts: 2
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2019 29BHS - Seeing it too
Hi everyone. First off, this forum saved me some head scratching. I could not get my brand new 2019 Cougar Half Ton 29BHS furnace to fire in 30-degree weather. The thermostat stated the temperature to be 40 degrees. The heat would not turn on. Thanks to the post in this thread, I turned on a space heater and raised the temperature to 51. I turned on the furnace and it kicked on with no issues.
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12-11-2018, 10:59 AM
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#10
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Junior Member
Join Date: Dec 2018
Location: Rock Hill
Posts: 2
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No. I'm seeing the same thing with my 2019 29BHS.
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12-22-2018, 11:58 AM
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#11
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Junior Member
Join Date: Dec 2018
Location: apollo
Posts: 8
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Heat not coming on below 40
Wow, I though there was a problem with the propane. I'm glad I looked on here. I'm having the same problem with the in-command and the heat.
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12-22-2018, 12:00 PM
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#12
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Junior Member
Join Date: Dec 2018
Location: apollo
Posts: 8
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Same problem with my 2019 Fuzion 419
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12-22-2018, 12:06 PM
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#13
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Member
Join Date: Jun 2018
Location: South East Nebraska
Posts: 41
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Quote:
Originally Posted by bcrenshaw
turned on a space heater and raised the temperature to 51. I turned on the furnace and it kicked on with no issues.
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We used it last weekend and used a hair dryer to slowly heat the sensor on the wall. As soon as it was above 40 degrees the furnace kicked on.
My replacement part has been ordered but I have yet to hear from the dealer that it is in.
__________________
2019 Cougar 34TSB
2017 Chevy Duramax Crew Cab
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12-22-2018, 12:47 PM
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#14
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Junior Member
Join Date: Dec 2018
Location: apollo
Posts: 8
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Trailer Breaks
Another question, did you have a recall on your electrical breaks?
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12-22-2018, 09:04 PM
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#15
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Member
Join Date: Jun 2018
Location: South East Nebraska
Posts: 41
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Quote:
Originally Posted by TRexx
Another question, did you have a recall on your electrical breaks?
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None that I am aware of.
__________________
2019 Cougar 34TSB
2017 Chevy Duramax Crew Cab
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12-23-2018, 04:20 AM
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#16
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Senior Member
Join Date: Oct 2016
Location: "Murvil, TN
Posts: 2,212
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There are a lot of systems on a trailer that would be great to be automated, but in my opinion.....the Heating/Cooling system isn't one of them.
__________________
2016 F350 King Ranch Crew Cab Dually Diesel 4x4
2018 Grand Design Momentum 394M
2023 Suzuki GSX-S1000GT+
Excessive payload capacity is a wonderful thing
"If it ain't Fast....It ain't Fun"
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12-31-2018, 10:15 AM
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#17
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Junior Member
Join Date: Dec 2018
Location: PHILADELPHIA
Posts: 6
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2019 Cougar 32RLI
We just purchased a 2019 Cougar 32RLI, went out this morning and tried to turn the furnace on and nothing. This happened a week ago, then when it warmed up, worked fine.
Will be contacting the dealer after the holidays.
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12-31-2018, 10:49 AM
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#18
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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Quote:
Originally Posted by pjsorrells
We just purchased a 2019 Cougar 32RLI, went out this morning and tried to turn the furnace on and nothing. This happened a week ago, then when it warmed up, worked fine.
Will be contacting the dealer after the holidays.
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What's the ambient temp where you are?
__________________
Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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01-03-2019, 08:28 AM
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#19
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Junior Member
Join Date: Dec 2018
Location: PHILADELPHIA
Posts: 6
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When I tried it was below 40 degrees (SE Pennsylvania). Went over to day, same issue. This time turned the fire place on. As soon as the inside temperature hit 41 degrees the furnace fired. Talked to my dealer who contacted Keystone, waiting to hear back. Will update then
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01-03-2019, 09:52 AM
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#20
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Junior Member
Join Date: Nov 2018
Location: Portland
Posts: 7
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My trailer went into the dealer this morning. They were authorized to order the part first...
After using it for a good long (4-day) weekend in the heavy Oregon Coast rain, we found a few more items for them to look at and fix!
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