Quote:
Originally Posted by itat
... They've also been helpful to nudge the dealer that I bought the current 5er from....
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I think this part of your post describes the root of good (or bad) customer service. Any dealer support is only as good as the weakest link. Whether it's the service technician, the service manager, the dealership, the distributor, the warranty administrator at the factory or the factory "philosophy" that restricts what the customer "gets in the way of support", the failure, no matter who is responsible is just as "real and frustrating".....
It looks like, from your statement, Rockwood stepped up to the plate to help the customer by "nudging the dealer".... That's not something we typically see in today's RV market: Factory support that goes beyond the dealer support....