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Old 01-13-2019, 07:25 AM   #31
Happy Dad
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Another issue I learned of with the old board is that when the temp in the camper is over 100 degrees F the air conditioner will not turn on.

I'm thinking I may need to get another new board for the front AC unit as well, just in case.
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Old 01-13-2019, 08:10 AM   #32
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Thanks for this post. I have a 2016 416 Fuzion and have gone thru several winters in PA with no heat. (In TX now) The inside temp would drop to 40-64 and no heat.

However, I don’t have the incommand system. Apparently, Keystone did a pre-rollout of the 2106 model then added the oncommand mid-yr. yes, I’m pissed. But, I think my unit is prewired for the incommand system on the cargo area. I’m gonna investigate.

This year I just happened to place a little space heater below the thermostat facing the sofa and set the space heater temp around 65 so the furnace would still kick in. and sure ‘nuf I haven’t had a problem since. Thought it was my imagination that the space heater actually put a bandaid on the problem.
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Old 01-14-2019, 01:21 PM   #33
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I have a 2019 26 RBSWE with two AC units. I wonder if both boards need to be replaced!! Anyone know?
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Old 01-14-2019, 02:33 PM   #34
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Quote:
Originally Posted by cbmfire View Post
I have a 2019 26 RBSWE with two AC units. I wonder if both boards need to be replaced!! Anyone know?
If you want the AC to turn on when the camper is over 100 degrees F you will want the second board.

Otherwise in one is needed to fix the furnace issue.
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Old 01-30-2019, 06:04 PM   #35
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Great information!!! Thank you for posting. I just bought a Cougar 29BHS and going camping this weekend. Temps in TN are 19 degrees tonight but expected to reach low 30s at night and 60s during day over weekend. I will be sure to take an electric portable heater!
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Old 02-11-2019, 10:54 PM   #36
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25reswe

Just bought a 2019 Keystone Cougar. The weather was nice so I had it camping ready instead of winterizing it. Took it out on our first trip and it snowed. We've had a week of snow and cold temps. I live on Browns Point and it rarely ever snows here and we got about a foot. I ran my heat to keep things from freezing up. I turned it of after heating it up and then it wouldn't turn back on so I had to unplug the shore power and kill the battery and then it would reset. I tried this a few time to make sure it wasn't just a fluke. The lowest the temp will go is 55 degrees. Does this sound like a similar problem?

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Old 02-26-2019, 11:31 AM   #37
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Update 2019 Cougar 32RLI, New Gateway was installed in the AC unit. InCommand and Furnace are on speaking terms again. Will now show temperature below 40 degrees and heat turns on no problem. This is an issue that Keystone is aware of and is covered under the warranty.
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Old 02-26-2019, 01:43 PM   #38
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I took my 2019 Cougar 29bh in for service yesterday morning and the temp was 36 degrees. I was able to show the CW service manager that the furnace would not run. The service manager said he had never heard of the In Command Problem. I gave him a print out of this thread for his information.

By 3:00 PM that afternoon the service manager called and told me that Keystone would take care of the problem under warranty and CW has ordered two control units for my two AC TT.
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Old 03-02-2019, 06:52 PM   #39
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Very informative post.
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