FAULTY ALCO Shakle link
I have a 2008 Keystone Cougar SRX 5th Wheel. I recently noticed I had 2 broken shakle links on my trailer. When I purchased the trailer new, I also purchased the 5 year extended warranty. I took the trailer where I purcased back in 1/11/08 Mike Thompson RV in Fountain Valley, CA and wanted the brokrn shakle hanger replaced. Rick Lacy from Mike Thompson service cantacted Keyston, ALCO, and Western General (Extended Warranty) and Rick was denied any claim regarding the shakle links. Mike Thompson replaced the broken shakle links with after market heavey duty shakle links with lubable brass bushings at no installation cost. The after market kit was $495.
I called Chris ALCO's service dept and he said that it was not there fault and that the bolt were not tightened properly. I am shipping him all of the now oval shakle links to prove to him that this was faulty equipment. I have enclosed picture of the links so anyone eles could be aware of any issue they may have.
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