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Old 08-22-2017, 01:27 PM   #11
mikz86ta
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Thanks I will try tomorrow!

Been busy. Sister in hospital all week last week and had to drive 7.5hrs. Just got back late last night, so very tired
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Old 10-05-2017, 09:04 AM   #12
lonewolftx
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Any update?
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Old 10-05-2017, 06:02 PM   #13
mikz86ta
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Nope. Been dealing with more important things. Had a hurricane come thru Florida, so we were forced to evacuate. Work, family, rain, and just got back to normal.
If they say no fix for free, then off to Lowe's and find my own fix
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Old 10-20-2017, 09:05 AM   #14
mikz86ta
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Trying to get this in order. Got to have a local place who deals with Carefree come see it. Got a personal email of a Carefree rep to send info and pics to. Then get a reference claim number. But it's not said weather it is covered or not.

And oh yes, it broke in half now. Fell on GF truck roof. Got lots of pics
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Old 02-16-2018, 06:43 PM   #15
mikz86ta
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So here is an update. Carefree has made it a bit harder to process the warranty and you can't do it direct.
Calling them was OK to deal with and after the initial call, every other communication was via email. The representative seemed to want emails back and forth. And every email I sent which was clear and informative, my reply from the rep was very berif. He wanted info on purchase and pics which was perfect fine and I had all of that. But then the rep let me know the part # , the MSRP $ and I would need a local dealer to process my request further.
So I contacted a dealer who does on-site repairs and upgrades. Having dealt with Carefree in the last, the local dealer found it strange I needed them to look at it first and submit a claim. But for a $80 on-site I inspection and estimate, I had them come out.
From this point on, I felt with the local shop. They were super nice, professional and got things rolling. Unfortunately even for them to process the claim, they had to wait for lengthy replies from Carefree. They also told me that the new process was indeed different from before. And their prior claims either dealt with insurance claims for accident damages or faulty products they had sold & installed. So doing a claim for a product from another dealer or a manufacturer installed, was different.

So anyways, my arm arrived a week ago and is scheduled to be installed Tuesday next week. I only paid the $80 and the rest is warranted. So happy!
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Old 02-16-2018, 06:46 PM   #16
mikz86ta
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Oh and by the way.....if you are ever in the South Florida area like Miami/Ft.Lauderdale ... look up 1st Choice RV Outfitters. I highly recommend. These guys were spot on professional. And the lady at the office was so nice and persistent. I only spent $80 service inspection call and they have treated me like a long - standing valued customer.
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Old 02-28-2018, 08:52 AM   #17
mikz86ta
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Back in business!
Covered under warranty but u got to have a dealer local do the paperwork and install it.
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