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Old 11-28-2017, 02:11 AM   #21
notanlines
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Gresh, I can't begin to tell you how many times members write in their complaint, only to never return and give us the last chapter. Many thanks for the update.
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Old 11-28-2017, 03:04 PM   #22
zoro58
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Angry

Mine was not rot, just OSB failure on brand new trailer. Keystone cheap fix was splice piece in rather replace whole floor. $3000 damage to new bike also not to mention damage to walls.Took nine months to get fixed. Had to get 3/4 inch plywood to cover indentation to haul bike back and placed back down when got trailer back. 2 lessons learned *** no more Camping World and no more Keystone purchases.
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Old 11-29-2017, 04:17 PM   #23
TheRealMacGyver
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Just found this in a search because I have a serious soft spot on my 238ML. It is not a water issue and as soon as I cut the linoleum up I will start a post. But it feels like the flooring is off the joist. I can feel the seam and it is directly over my gray tank so no way of inspecting from bottom. I think my son jumping off top bunk caused it, but still unacceptable to me. I am afraid to even step in that spot! Will post new thread when I know more. Pretty much garbage construction as far as I am concerned.
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Old 11-29-2017, 06:15 PM   #24
Gresh1"03
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Thanks for the replies. I am still waiting on the service department to get the info back to Keystone to figure out whats gonna happen. I will continue to update as i get info. Still hoping for the best!!!
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Old 11-30-2017, 12:30 PM   #25
dcg9381
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If they end up pulling it up, insist (pay the difference) to use 3/4" marine grade plywood.
This is one of the areas where I'd certainly pay a few "hundred" for "HD Floor" option.

The floor on my 2015 Carbon has held up well so far... Sorry to hear about yours.
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Old 11-30-2017, 06:09 PM   #26
Gresh1"03
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Here's a little peek at the floor from the bottom and top. The pics and info have been sent, we will see what happens.
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Old 12-04-2017, 05:53 AM   #27
Gresh1"03
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UPDATE: I contacted Keystone today and they asked me to authorize them to pick the trailer up and take it to the factory to be looked at for repair. I obviously approved and told them I had some questions first. (time, fix, and options) The lady said someone would contact me in the next few days to answer the questions. I will continue to provide info as i get it. Thanks for everyone that is responding.
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Old 12-04-2017, 10:59 AM   #28
dcg9381
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I've done a "return to factory" repair. In my case, they assigned a "manager" to the warranty issue - she coordinated with myself and my dealer on getting the RV returned.
You may *not* want to choose to return the RV currently - it's up to you, but it's now cold and Indiana roads may have salt present. Bascially, they'll setup a return window. You'll empty out all the RV contents (yea, completely empty) - return it to the dealer, and a commercial transporter will pick it up.

Recommend that you take photos of the RV (all the way around) prior to transport.

Keystone will give you a "ballpark" repair window. Mine was 30-60 days out. They transport it back to the dealer.

Note (transporter fault, probably not Keystone/Dealer): My RV was towed on tollways back to Indiana. I paid those bills rather than deal with Keystone for hours trying to get reimbursed. On the return trip - both batteries and my license plate were missing. Make sure you take photos of the RV.

Keystone probably won't repair with plywood, but it's worth asking.. I'd certainly want that "upgrade".
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Old 12-04-2017, 06:52 PM   #29
Gresh1"03
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Wow, that sounds like a horror story! Not sure what my options will be but i am sure i have no other choice. We will see what happens. I appreciate your reply. Wonder if this is the same outcome for everyone in this situation.
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Old 04-05-2018, 05:52 PM   #30
Gresh1"03
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Update

Just a little update, Keystone approved the return and repair on the trailer. It was picked up in Feb and taken to Indiana for repair. Since then the service advisor at keystone has been in contact with me letting me know what was going on. This week I notified that the trailer is reassembled and going through PDI and leak testing where they will look at the windows and determine why it was leaking. I am hoping they will give me the right answers as to why and where the water was coming in so it dont happen again. I will continue to post when I receive more info. So far I am happy with the process and willingness of Keystone. Hopefully the worksmanship is good when it returns.
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