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Old 04-26-2019, 08:09 AM   #41
MarkEHansen
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Is this where you purchased the trailer? Just have them call Keystone - it's a warranty issue. If they won't help, call Keystone directly and ask for their help.
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Old 04-26-2019, 08:24 AM   #42
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It is where I purchased the trailer... I will probably have to contact Keystone myself. I reported this problem to them in November 2018. They had no idea what my 2019 Cougar 29BHS had for components on it. Had no clue on what to tell me to check other than voltage. I got all the information on this problem and solution form this forum.
Does any body have a phone number for Keystone? You can PM me.
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Old 04-26-2019, 08:25 AM   #43
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Just go to their web site: keystonerv.com
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Old 04-26-2019, 08:30 AM   #44
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Quote:
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I also have a 29BHS with the same problem. Anything under 40 degrees no fan will turn on (AC or furnace). I turn on the burners on the stove for a few minutes and the furnace will fire up and run properly.
I talked to CW and they say they have never heard a thing about this...... I really have a hard time believing that they have had nobody report this in Minnesota. ??? Also, they want to charge me for parts and labor on a NEW never been used trailer.
Somebody is looking to make a few extra bucks. The dealer here wanted to play games with me and drag their feet. They even told me that they contacted Keystone and Keystone denied the problem. I called Keystone
at (866) 425-4369 and the CSR said "I can see in the system that they started a warranty claim, but they haven't finished it in the system yet. Once they do that, we will send the parts out to them.". Keystone wouldn't send the parts directly to me. Of course, I called the dealer back and "miraculously" they were able to get the gateway ordered.

They installed the gateway last week along with the Capital Grill recall. But, I told them about a third problem with the furnace not igniting at all. They missed that part of the work order and I had to prove to the Service Tech that it wouldn't work when I went to pick it up. Turns out that the control board went out on it, too, so that is being replaced under warranty.
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Old 07-21-2019, 05:22 PM   #45
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unless they can reproduce it, they can't do anything about it. I said they are not likely to reproduce it, as it's just not getting that co[ld] around here these days (Sacramento, CA). I didn't think I should have to prove that it fails by taking a camping trip to a cold location only to find that I have no heat and have to cut the trip short.

The owner of the dealership stopped by and said they can run the air conditioner in the trailer overnight - to get the temp in the cabin real cold and then try to run the furnace. Hmmm, I wonder if this will work.
Anybody else who has a dealer who suggests this, tell him right off that this will never work, by definition. The furnace side of the thermostat won't accept a setting of 100°+, where the A/C would fail to start; and the A/C side of the thermostat won't accept a setting of 40°-, where the furnace would fail to start.
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Old 07-21-2019, 06:38 PM   #46
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Very common for me to run the AC to get the interior of the unit cool enough to operate the furnace, and in the winter it’s common for me to run the furnace to warm it up enough to operate the AC.
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Old 07-21-2019, 09:44 PM   #47
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Sure, but... the furnace isn't going to get the coach up to 100° and the A/C isn't going to get it down to 40°... and you can't exhibit the gateway unit failure unless you exceed that range.
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Old 07-22-2019, 02:26 AM   #48
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I forgot this is an “in command” issue. Starting to be happy we don’t deal with that system, enough troubles dealing with ASA and their radios.
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Old 07-22-2019, 11:55 AM   #49
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Not sure inCommand is needed to trigger this issue, unless the Dometic gateway that causes the problem isn't present on non-inCommand units. I understood these gateways were also used for traditional thermostat setups.
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Old 07-22-2019, 01:50 PM   #50
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The gateways might be used in traditional thermostat setups, but I know that specifically, the issue for this is tied to a new version of the gateway instead of what was installed from the factory.
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