I hate to be the bearer of bad tidings but it sure sounds like you've come upon a deadbeat dealership. Hopefully Keystone can/will help you out but I'm not holding my breath.
Is the dealership doing the repairs where you bought it? If not, you may be in the game of "wait and seek" with the dealer. Keystone may try to escalate any approvals they have pending for you but I've never seen, or heard of, them pushing a dealer to do any kind of repair.
Your best bet is to get in the middle of the dealer that has the trailer; face to face, eyeball to eyeball. If the service manager is non responsive it's time to climb the ladder to the owner/GM; again, face to face. Ultimately it is the dealer that will decide when the trailer gets done, not Keystone. All Keystone does is approve/disapprove warranty requests submitted by the dealer based on the documentation they provide. After that they are out of the picture.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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