Quote:
Originally Posted by martybmw
My experience with Camping World (Valencia CA) couldn't have been worse! My suggestion is keep email trail and start a record with Marcus (not
that they were any help). Maybe thinks are better with Camping World as the market has has dropped into barely any sales.
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My trailers (2) have been bought with CW. Over the 3 years I've found turnover to be a problem with service people but overall the real problems have been fixed by them quickly...with a lot/long back/forth with Keystone. I have found the following (not to say some of these problems could be performed on your own):
A - most I fix on my own as I may find it on our 'pre-trip checkout' and I'm pulling out the driveway the end of the week.
B - something that happens on the trip of needs Keystone to at least review...
1. Figure out the root cause of the problem.
2. Never leave the trailer at the dealer for diagnosis. Make an appointment and physically wait for it to be performed. They now will not shoo my away when doing this as I've added value.
3. Let them document the warrantee work/problem.
4. Discuss a temp remedy.
5. I perform the temp remedy.
6. Bring the trailer in for the day of final repair/warrantee work.
I will NEVER bring my trailer in with a problem and leave it there until it is fixed. I did this once since we were not going to use it for a while it was the worse mistake.