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Old 05-14-2018, 08:07 AM   #21
miaoreo
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Wow the horror stories just don't end, do they? I guess it just shows how bad customer service has gotten, not only in the RV world but in all aspects of business...
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Dang Right we look COLD! It was 7 with a wind chill of -2 the day we picked up the Alpine!
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Old 05-14-2018, 08:19 AM   #22
sourdough
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Originally Posted by miaoreo View Post
Wow the horror stories just don't end, do they? I guess it just shows how bad customer service has gotten, not only in the RV world but in all aspects of business...
It not only emphasizes how bad customer service has gotten, but, as is mentioned on the forum repeatedly, how very important it is to make sure you have a stand up dealer before you buy from them or take something in for service.

I know many folks prefer mom and pop dealerships, and, if you know them, or have done your research on them, they may be just stellar. But if they aren't, as the example above shows, you are at the complete mercy of one individual; so you better get it right the first time. I prefer a larger chain so that my options do not run out at the front desk.
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Old 05-14-2018, 08:33 AM   #23
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It not only emphasizes how bad customer service has gotten, but, as is mentioned on the forum repeatedly, how very important it is to make sure you have a stand up dealer before you buy from them or take something in for service.

I know many folks prefer mom and pop dealerships, and, if you know them, or have done your research on them, they may be just stellar. But if they aren't, as the example above shows, you are at the complete mercy of one individual; so you better get it right the first time. I prefer a larger chain so that my options do not run out at the front desk.

Well that was my original issue! I went to Camping World, you don't get much larger than that! And they totally lied to me and didn't fix ANYTHING until I went in to pick up my unit, which they had told me was READY, and it Wasn't... Camping World of Lowell, Arkansas service dept is totally Incompetent! They NEVER returned my phone calls, They did NOT fix my refrigerator and they didn't fix anything until I went into the store and stood in front of the Service Manager and LOUDLY voiced my displeasure!!!:bangh ead:
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Old 05-14-2018, 09:09 AM   #24
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Yes, unfortunately I have to agree. There are good ones and bad ones both big and small.
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Old 05-14-2018, 12:47 PM   #25
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Find a Mom & Pop repair only shop that has been in business forever, that your neighbors use, that the owners work at, that is an authorized warranty shop for your broken components.
They are out there.
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